Strategy is best done from the future backwards. As credit unions enter “the decade of agents” and a new hybrid monetary era, what must they plan for and how must they position themselves to survive, compete and win? What are peers prioritizing and planning for 2026 and 2027, and what are their biggest blind spots relative to the longer view?
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What does the ongoing volatility of “dysregulation” under the current administration portend for credit unions?
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Will credit unions be able to plug data deficits on members using open banking, and what happens if credit unions can’t achieve Minimum Viable Data (MVD) on members in a fragmented financial ecosystem? Without MVD, how can credit unions improve efficiency, achieve growth and protect accountholders from zero-day AI cyber and fraud threats?
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Will financial agents (like Open AI’s PFM via Plaid and Anthropic’s Claude for Small Business and) disintermediate credit unions and reduce them to passive data providers and systems of record?
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Will the transition from "software you use" to "agents you hire” relocate the center of gravity from credit unions’ digital UX to the AI orchestration layer? Or will agentic flows be embedded into banks’ digital UX layer natively?
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If money UX transitions from credit unions to LLMs or agents, what does that mean for data security, data privacy and “people helping people”? What happens when agents get it wrong?
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Will payments stablecoins really siphon trillions from demand deposits and erode local lending by 2030? Or will credit unions be able to leverage other forms of tokenized money—like tokenized deposits and deposit tokens—that don’t devastate their payments, deposits and lending franchises? And which use cases have the best chance to scale?
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Can credit unions grow membership and deposits in the face of structural headwinds, e.g., de facto stablecoin yield, a pro-crypto administration and the ongoing flight of Gen Z/Alpha/small businesses to Big Fintech?
Join Lee Wetherington for a candid forecast of the challenges and opportunities that lie ahead…and the best ways to capture upside potential and mitigate downside risks in an industry undergoing unprecedented transformation.