JAC SEC Conferences 2021

Bringing Together Two Extraordinary Conferences

OCT 11 - 14 | PHOENIX, AZ

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Below, you'll find answers to the questions we get asked the most about the 2021 JAC|SEC

In-Person Attendees

Your safety is our top priority. That's why we're working with the Phoenix Convention Center to follow CDC regulations and state guidelines while practicing standards related to sanitation. Please visit the Phoenix Convention Center site to view the latest health and safety protocols.

From the registration site, click "Already Registered" at the top right corner. Enter your confirmation number and email address. On the next screen, you will see several tabs. Click on "Modify" first then select "Ok/Next". Click on "Registration" to the far right. You will be taken to the current registration where you will select or remove applicable sessions in each time slot. Remember, if you need to remove a session already selected in a certain time slot, scroll to the bottom of that time slot and click on "Unregister". Once you have made all your changes, these will be removed when you click on the OK button at the bottom of the screen to proceed to the next page. Make sure you proceed through all screens. Your changes are not confirmed until you see the spinning wheel confirming your changes.

PDFs can be found within each session.

Business casual. Remember that climates can vary, so consider bringing a jacket or sweater.

No, your confirmation code is for your records to confirm you are registered. To check in onsite, you will need the email address you registered with and any QR code that was provided.

Yes. Please email CorpMtgPlanning@jackhenry.com to request a confirmation. Once your request is received, your confirmation will be emailed to the email address on file. Please check your spam folder.

Yes. Please send an email to CorpMtgPlanning@jackhenry.com to request a transfer of registration. Provide the individual's first/last name and email address so that the registration can be transferred and emailed to the new registrant.

No. Because registration links are unique to the recipient, it can't be used for another registrant. Please send an email to CorpMtgPlanning@jackhenry.com and request to be added to the event to receive a personalized registration link.

CPE credits will be offered for some of the in-person sessions. These sessions will be noted in the session window on the agenda, indicating they qualify for CPE credits. You must attend the entire 50-minute session to qualify for the credit.

When you are on the payments page, select "Direct Bill". In the comments box, enter "Waived fees per contract". Confirm your registration by completing all pages. At the end of the registration process, there will still be an amount due, as these requests must be verified and manually adjusted. Once the contract waiver information has been verified, costs are manually adjusted post conference.

Yes. Return to your registration and click on the "Already Registered" link at the top right of the page. You can also get there by clicking on the bottom of your confirmation email where it says, "Click Here to Review Summary Event". (Please have confirmation code and email address available.) Either way, you'll get a page where you'll see "Submit Credit Card Payment". Proceed through all screens to confirm your payment. Your payment is not confirmed until you see the spinning wheel confirming your information.

During the registration process, please choose "KIA" as your payment method. Complete the registration process in its entirety to confirm your registration. Within your confirmation email, there will be a link at the bottom to click on to take you to JHUniversity. (You will need your KIA account code.) Submit your KIA credit request from there and JHUniversity will reach out to you.

Please make all check payments payable to: Jack Henry & Associates – Attn: Tonya Fluellen; 5024 Parkway Plaza Blvd; Charlotte, NC 28217. To make sure payment is applied toward the correct registration, please make sure the name of the conference and the attending individual's name is on the check.

Your confirmation email is your receipt for the confirmed registration fees. If there is a balance due when conference ends, you will be mailed an invoice for the balance due from accounting.

From your confirmation page email, there will be a "Click Here to View Event Summary" link at the bottom of the page. Click on this link to take you to the page to log in to your registration. You will need your confirmation code and email address to proceed. On the next screen, click the "Modify" tab on your registration page and look for "Add Guest" or "Add Attendee". Proceed through all screens until you see the spinning wheel confirming your changes.

The guest fee includes access to the after 5 p.m. evening functions only (receptions, after-hours events onsite/offsite). Guests cannot attend any of the daily sessions or meals. Registrants will need to add their guests during registration. Note that a guest fee will apply.

No, we don't provide a waitlist. Please check with the host hotel periodically for cancellations and availability.

Virtual Attendees

You will be able to start building your virtual event profile after you register and have your unique login credentials to access the site and look at the agenda.

Once you register, you will be provided login information to access the virtual sessions.

PDFs can be found within each session.

For the best experience, we suggest using a desktop or laptop with Chrome. If you don't already have Chrome, you can download it for free.

No, a webcam is not needed.

No, a microphone is not required.

All sessions are listed in Mountain Time.

Yes, all the recorded sessions will be available for viewing 24 hours after the livestreamed presentation. They will be accessible via the Client Portal after the conference.

There will be a link to a help desk on the conference site.

You have the freedom to choose the sessions you attend. Some say that attending the event in its entirety (keynote, breakouts, TechConnect, etc.) will help you to get the most out of the experience.

Please send a cancellation email to CorpMtgPlanning@jackhenry.com. We request that you send a cancellation request three to five business days before the start of the event.


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Questions about the 2021 JAC|SEC? Let's get in touch.