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The Real AI

Posted by Ron Mazursky

Oct 17, 2018 11:00:00 AM

How often have you called a customer service number and gone through this exchange: “Hello, this is [fill-in-the-blank]. Please say your name. Now say your account number. Now say your PIN or password.” If you get this far, how often did the IVR get it wrong? Finally, in tears, you beg for a real person to help you. Screaming, you demand, “Give me a real person! Give me a customer service agent!” Then either someone picks up the line or you hang up in frustration. This is not AI at work. Not even close to real AI. So, what can AI do for us today?

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Topics: chatbot, AI, artificial intelligence, banks, Credit Unions, voice banking, banking

Conversational Payments: How Voice Technology is Changing the Way We Pay

Posted by Jennifer Geis

Aug 15, 2018 11:00:00 AM

Communication and conversation have come a long way within the past decade. I realize I’m totally dating myself, but in talking with my 15-year old daughter, who was frustrated because her iPhone battery didn’t last as long as she’d like, I explained that phones used to be connected to the wall. In horror, she asked, “How did you get in touch with people when you’re not at home?” I then explained further that someone could actually pick up another phone in the house and listen in on your conversation. After a huge gasp, she said, “Wow, that must have been a long time ago!” In reality, it hasn’t been that long ago, yet it seems like ages when comparing how far technology and the way we communicate has progressed.

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Topics: voice banking, financial institution, technology, Online Bill Pay, Payments, Tomorrow's Technology, alexa, google home, echo

Should We Pay More Than Lip Service to Voice Banking?

Posted by Nicole Harper

Jun 6, 2018 11:00:00 AM

 

Talking is easier than typing (thanks, Captain Obvious). Voice assistants aren’t new, but there seems to be growing chatter about smart speakers and voice banking. Is it all just hype or should banks and credit unions be taking this seriously? To help answer this, let’s challenge some common assumptions.

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Topics: Baby Boomers, Millennials, Digital Generation, technology, financial institution, digital survival, Customer Experience, Mobile Banking, Online Bill Pay, voice banking

Now Trending: The “Skinny Jeans” of Fintech for 2018

Posted by Nicole Harper

Feb 2, 2018 11:00:00 AM

Trend (think: skinny jeans)
/trend/
noun: a general direction in which something is developing or changing

Fad (think: bell-bottoms)
/fad/
noun: an intense and widely shared enthusiasm for something, especially one that is short-lived; a craze

A new year brings a fresh outlook for the year ahead, both personally and professionally. It’s a great time for reflection and for taking inventory on what to keep and what to toss away. Before I started writing this post I hit the Internet over lunch to see what’s trending in fashion to get ideas for my holiday gift card shopping spree. As I munched on my Yakisoba, I nearly lost my noodles. Here’s what some fashionistas think I should be wearing this year:

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Topics: fintech, voice banking, biometrics

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