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True Community in Financial Services

Posted by Danny Payne

Wed, Oct 03, 2018 @ 11:00 AM

For those people that know me or follow me on social media … I am a long-time Cleveland sports fanatic. Outside of the 2016 NBA Championship by the Cleveland Cavaliers, it has been a life of suffering through some heartbreak and some bad teams. The team I love and give the most to is the Cleveland Browns. I am laughed at, the target of jokes, and often just asked, “Why?”

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Topics: Customer Experience, Credit Unions, small business, customer satisfaction, consumer, banks, Football, Community, relationships, Information Technology

That Pesky Doorbell

Posted by Tammy Bangs

Wed, Aug 08, 2018 @ 11:00 AM

The other day, my doorbell rang. I work from home and take several conference calls every day – so when the doorbell rings (pardon me), all hell breaks loose. The dogs go bonkers. My child’s home on summer break. There’s yelling. If I’m on the phone, I have to scramble to mute myself, sequester the dogs, and try to contain the chaos.

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Topics: Relationship Management, small business, financial institution, banking, sales, relationships, third-party vendors, partnership

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