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The Final Four – Developing Your Winning Strategy for New Technology

Posted by Matt Meehan

Wed, Mar 20, 2019 @ 11:00 AM

Reaching the Final Four requires both teamwork and effort. As John Wooden famously stated, “It’s not how big you are, it’s how big you play.” Community-based financial institutions can certainly relate to that sentiment. The fact is, playing big often translates into leveraging the technology of third-party vendors to help ensure your success and to bring the latest technology to your game without having to develop it internally.

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Topics: Relationship Management, Commercial Lending, Data, third-party vendors, basketball

It's Smooth Sailing in Commercial Lending Today (But Plan Ahead for Tomorrow)

Posted by Patrick True

Fri, Jan 11, 2019 @ 07:00 AM

A four-point plan for ensuring that commercial loan portfolios will withstand the winds of change

The U.S. recently celebrated the ninth birthday of the current economic expansion, now the second longest in our nation’s history. While both growth and confidence remain steady, we realize that at some point the cycle will turn.

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Topics: Relationship Management, Commercial Lending, C&I, portfolio management, economic recession, economic expansion

Help Us Help You: How Providing Content Feedback Helps Everyone

Posted by Molly Mantei

Wed, Dec 19, 2018 @ 11:00 AM

 

Are you one of the 72% of American online consumers who would prefer to find the answer to your question on a company’s website rather than call or email the company? If so, this post is for you.

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Topics: Customer Experience, Relationship Management, Credit Unions, retail, feedback, banking, customer satisfaction, Jack Henry and Associates, awareness, consumer

Sales Strategies: Learning to Thrive on the 5 Ms

Posted by Patrick True

Fri, Nov 02, 2018 @ 07:00 AM

 

The way we treat our clients and prospects determines how successful we are in exercising any long-term sales strategy within our organizations. As our mothers told us, “minding our Ps and Qs” goes a long way toward creating strong relationships. That’s just the beginning, though.

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Topics: Customer Experience, Relationship Management, Commercial Lending, customer satisfaction, sales, business management

Take the 2018 "Retention Visit Challenge" to Boost Your 2019 Results

Posted by Patrick True

Fri, Oct 19, 2018 @ 07:00 AM

 

There are no traffic jams along the extra mile.– Roger Staubach 

Those of us who have spent most of our careers in commercial lending realize that there are typically two peak seasons during the typical calendar year. These are April – June and September to mid-November. By mid-November, many lenders are following the lead of their business clients and starting the holiday slide into to year end.

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Topics: Customer Experience, Relationship Management, Commercial Lending, banking, customer satisfaction, fintech

Seven Basic Truths in Commercial Lending, Part Two

Posted by Patrick True

Fri, Sep 21, 2018 @ 10:30 AM

Part 2: Communication, Intuition, and Passion

Truth#4. There’s No Such Thing as a “Book and Don’t Look” Credit Facility 

Most experienced lenders would say that they never made a bad loan. While we can debate the accuracy of that statement, it is true that loans fail over time due to changing business or economic circumstances. Once a loan is on your books, it is your responsibility to make sure it is paid in full. 

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Topics: Customer Experience, Relationship Management, Commercial Lending, banking, fintech, technology

Seven Basic Truths in Commercial Lending, Part One

Posted by Patrick True

Fri, Sep 07, 2018 @ 10:30 AM

Part 1: Know Your Customer, Know Your Culture

The practice of commercial credit risk management is both an art and a science. Recent technological developments have dramatically enhanced the daily processes associated with this field, but significant room still exists for experiential nuance when evaluating business relationships and managing outstanding facilities.

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Topics: Customer Experience, Relationship Management, Commercial Lending, banking, fintech, technology

The 5 Cs of Credit Still Reign

Posted by Richard Owens

Fri, Aug 10, 2018 @ 10:00 AM

In recent years, fintech-style lending has focused a lot of attention on the concept of automated approval of smaller commercial loan requests. While it may seem as though lenders have moved away from the traditional “Five Cs” of credit toward a more digital path, they still reign supreme in the modern age of fintech.

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Topics: Customer Experience, Relationship Management, Commercial Lending, banking, fintech, technology, credit

That Pesky Doorbell

Posted by Tammy Bangs

Wed, Aug 08, 2018 @ 11:00 AM

The other day, my doorbell rang. I work from home and take several conference calls every day – so when the doorbell rings (pardon me), all hell breaks loose. The dogs go bonkers. My child’s home on summer break. There’s yelling. If I’m on the phone, I have to scramble to mute myself, sequester the dogs, and try to contain the chaos.

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Topics: Relationship Management, small business, financial institution, banking, sales, relationships, third-party vendors, partnership

A Scout's Guide to Commercial Lending

Posted by Gary Lewis

Fri, Jul 27, 2018 @ 10:30 AM

 

 

Anyone who has spent time with Boy Scouts knows the scout slogan, “Do a good turn daily,” as well as their motto, “Be prepared.” There could not be two more appropriate phrases to guide commercial lenders – it’s the essence of everything they do during their careers. Like Scouts, commercial lenders are passionate about serving the needs of the businesses in their local communities. They also operate in an environment that carries the risk of financial loss, so they must be trained and prepared for any circumstances they may encounter on the trail.

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Topics: Customer Experience, Relationship Management, Commercial Lending, banking, fintech, technology

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