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Building Small Business Relationships in the Digital Age

Posted by Susan Griffin

Fri, May 03, 2019 @ 09:00 AM

Next week is National Small Business Week. As we celebrate the success of small businesses in our local communities, we’re seeing the number of financial service providers increase in a market that was once only served by traditional banks and credit unions. This has created a battle for market share like we’ve never seen before. The biggest differentiator that incumbent financial institutions have always been able to claim is that their business is built on relationships. Used to be, when a customer had a need relating to finances, they knew their bank was there for them.

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Topics: Relationship Management, Commercial Lending, relationships, loans, portfolio management, digital

Tools of the Trade Series, Part Six - Automating Loan Renewals for Future Growth

Posted by Patrick True

Fri, Apr 05, 2019 @ 07:00 AM

We have reached the last segment in our Tools of the Trade series, but in many ways, it is the most important. The act of renewing a loan or line of credit represents the continuation of an existing relationship. While it may not generate as much income as a new loan request, it supports an existing revenue stream and opens the door to future growth.

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Topics: Commercial Lending, financial services, loans, portfolio management, loan renewal, investment strategy

Tools of the Trade Series, Part Four - Creating Efficiencies Throughout the Life of the Lending Relationship

Posted by Patrick True

Fri, Mar 08, 2019 @ 07:00 AM

In part three, we discussed how technological innovations have changed the landscape of loan origination in recent years. That, in fact, has been where most tech investment in commercial lending seems to have been directed. But loan origination is just the beginning. So much more can be done to create efficiencies throughout the life of each lending relationship. As in the case of loan origination, these efficiencies will streamline the efforts of both borrowers and lenders and create a richer experience.

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Topics: Commercial Lending, financial services, fintech, digital banking, predictive analytics, portfolio management, operations, digital experience

It's Smooth Sailing in Commercial Lending Today (But Plan Ahead for Tomorrow)

Posted by Patrick True

Fri, Jan 11, 2019 @ 07:00 AM

A four-point plan for ensuring that commercial loan portfolios will withstand the winds of change

The U.S. recently celebrated the ninth birthday of the current economic expansion, now the second longest in our nation’s history. While both growth and confidence remain steady, we realize that at some point the cycle will turn.

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Topics: Relationship Management, Commercial Lending, C&I, portfolio management, economic recession, economic expansion

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