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An Opportunity to Help Advance the Future of Faster Payments

Posted by Deborah Matthews Phillips

May 23, 2018 11:00:00 AM

“Life moves pretty fast.” Sage wisdom from one of my favorite movie characters. Who knew that a movie made 32 years ago – Ferris Bueller’s Day Off - would be so enduringly prophetic?

Technology has fueled today’s expectations of immediacy. I am too busy to wait in line for my latte so I order ahead with an app. I expect to pick up my ecommerce order at the store within an hour or two. I use messaging services to communicate with family and friends and usually receive a prompt response. 

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Topics: Information Technology, Payments, Mobile Banking, Online Bill Pay, Tomorrow's Technology, banking, bigtech, technology, Digital Generation, Millennials

New Year, New Payment Strategy? 5 Top Trends to Add to Your Payments Resolutions This Year

Posted by Jennifer Geis

Jan 31, 2018 11:00:00 AM

As we ring in the new year, we can’t help but look forward to what lies ahead. New Year’s resolutions keep us focused on our goals and help us plan for success. With such historic advances such as real-time payments, artificial intelligence, mobile wallets, and open banking, 2017 has seen unprecedented advancements in the way we pay.

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Topics: Payments, Mobile Banking

Lockbox / Remittance Pro Forma

Posted by Robert Hudecek

Jan 10, 2018 11:00:00 AM

Dear V.P. of Electronic Banking:

I need your help. I just received a call from our third largest depositor asking if we can provide a remittance or lockbox OCR solution to process their monthly bills and needs an answer within the week.

Sincerely,
V.P. of Deposit Operations

If the above email is the least bit familiar to your organization, you are not alone. The need for operational improvement through software solutions has never been greater. From municipalities, to healthcare, to property management, to non-profit, most market segments who receive recurring payments are looking to provide greater service with existing staff and a trusted source for this solution.

Your answer to the above letter ought to be an enthusiastic, “Yes!” A financial institution can satisfy the depositor and deepen its relationship with a client like this. Also, rather than clients coming to you with a need, you can proactively make the case to likely prospects before they begin looking.

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Topics: Financial Services Industry, Payments

Are You Ready for Real-Time Banking?

Posted by Jennifer Geis

Sep 13, 2017 11:45:00 AM

For an overview and definition of real-time payments, read the previously published blog titled ‘The Biggest Misconception of Real-Time Payments’.

There is no doubt that we live in a society which values time. Innovative companies are cropping up every day to help us do things faster.

Financial services consumers are demanding not only speed, but convenience, automation, reliability, and transparency among transactions in addition to real-time funds availability. In addition to consumer expectations, drivers of this faster payment movement include technology innovation, new players and business models, business expectations, enhanced safety and soundness, and globalization and regulatory pressure. As we evaluate those drivers, many industry experts believe that financial service providers will begin to see benefits from functionality that leverages faster payments. 

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Topics: Payments, Tomorrow's Technology

The Biggest Misconception of Real-Time Payments

Posted by Jennifer Geis

Aug 16, 2017 12:57:13 PM

A recent metamorphosis of the payments industry began with same day ACH (automated clearing house). ACH is basically the rails that connect banks and credit unions in the United States and allow payments to move between various accounts. Beginning last September, 2016, NACHA (National Automated Clearing House Association) adopted a rule to provide a new, “ubiquitous” capability for moving ACH payments faster. The rule was planned to occur in a three phased approach. Phase one, required a mandate for the ability to receive and process same day credits, and introduced additional processing windows for settlement times. Phase two, which is scheduled to go into effect September 15, 2017, required a mandate for the ability to receive and process same day debits – in addition to credits. And lastly, phase three, planned for March 2018, will make same day ACH funds sent before a specific cut-off window available to the payee by end of business on the same day.

Just as same-day ACH seems to be picking up steam and appears to solve the answer to all payment problems, we discover it’s not fast enough. We need faster – we need instant – we need real-time! The mobile-first, digital minded, technology hungry end consumer is doing everything else faster, therefore the way they pay is no exception.

Enter real-time payments.

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Topics: Payments

Frictionless Payments: The Never-Ending Pursuit

Posted by Penny Webb

Apr 26, 2017 11:30:00 AM

“Frictionless payments” is an industry concept that has been around for many years. The phrase is used to describe a desire to limit the amount of customer interaction during a transaction, making the purchase process as smooth as possible from start to finish.

While the payment portion of a purchase can be the more laborious aspect of retail transactions, merchants and financial institutions must also focus on the end-to-end user experience when looking for ways to simplify the act of making a purchase. Streamlining the purchasing process should be a top priority for retail establishments and nonprofit organizations that want to attract new customers or contributors, or drive existing users to return more often.

No matter the industry or organization, there are essential gains to be made by applying the frictionless payments approach to customers’ purchase or donation experiences.  

The following techniques are often used to reduce friction in the payments process...

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Topics: Payments

The Next Generation of Frictionless Payments

Posted by Deborah Matthews Phillips

Mar 29, 2017 11:15:00 AM

I confess…I am that picky person that pinches the produce and squeezes the Charmin at the grocery store. Honestly, I don’t enjoy grocery shopping – I dread standing in line, knowing there are better ways to invest my precious free time. Amazon launched a new concept store in Seattle, Amazon Go, for the 67% of consumers like me that never shop for groceries online yet yearn for greater convenience.

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Topics: Information Technology, Payments, Tomorrow's Technology

Higher Rates = Happy Days?

Posted by Bill Kirsten

Feb 8, 2017 11:30:00 AM

"Happy days are here again
The skies above are clear again
So let’s sing a song of cheer again
Happy days are here again"

(From FDR’s theme song for the 1932 presidential campaign)

The Federal Reserve increased interest rates … finally! Market rates are rising too. And more are to come, so they say. Let the good times roll!

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Topics: Payments, Risk Mitigation

Blockchain and Innovation: Now and When?

Posted by Ron Mazursky

Jun 29, 2016 10:00:00 AM

Blockchain is all about innovation…but does the technology offer solutions to specific problems, or does it provide solutions not linked to real problems? Why are we so focused on blockchain today anyway?

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Topics: Payments

The Payment Interfaces of the Future

Posted by Eric Wilson

Jun 22, 2016 10:00:00 AM

How users will interact with systems in tomorrow’s digital society will be very different from what we are all familiar with today. Although touch screens, monitors and keyboards will remain relevant, new types of interfaces will emerge that will alter how we interact with devices and may radically impact how payments are made. 

Here are a few emerging interfaces that I think could become important in the payments arena. Some may seem far-fetched, but the technology is already in place to make all of them a possibility. In my opinion, these revolutionary interfaces could enter our everyday lives sooner rather than later, and they may play a more important role than you might think. 

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Topics: Payments, Online Bill Pay

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