Reinventing Your Card Strategy for the Digital World

Posted by Jennifer Geis

Oct 24, 2018 11:00:00 AM

Cards Come First as Payment-Of-Choice

When is the last time you used your credit card? Most likely, you used it within the last few hours – or at the very least, within the past couple of days. Consumers worldwide are depending upon and using card payments at increasingly higher rates. What’s the reason for the hike in card usage? Cards are convenient. Cards allow us access to a trail of our purchase history. We’re rewarded when using our cards with points, cash back, or other items. And lastly, cards offer a “buy now pay later” benefit that we all can appreciate. According to a study done by VISA and Pymnts.com titled How We Will Pay, 61% of all consumers say speed or trust is the most important reason for using credit or debit cards. Two-thirds of people prefer to use cards or mobile options over cash. And 77% of people would still patronize stores if they dropped cash.

Read More

Topics: credit cards, cards, banks, Credit Unions, Payments, Online Bill Pay, financial institution, Mobile Banking, consumer

Conversational Payments: How Voice Technology is Changing the Way We Pay

Posted by Jennifer Geis

Aug 15, 2018 11:00:00 AM

Communication and conversation have come a long way within the past decade. I realize I’m totally dating myself, but in talking with my 15-year old daughter, who was frustrated because her iPhone battery didn’t last as long as she’d like, I explained that phones used to be connected to the wall. In horror, she asked, “How did you get in touch with people when you’re not at home?” I then explained further that someone could actually pick up another phone in the house and listen in on your conversation. After a huge gasp, she said, “Wow, that must have been a long time ago!” In reality, it hasn’t been that long ago, yet it seems like ages when comparing how far technology and the way we communicate has progressed.

Read More

Topics: voice banking, financial institution, technology, Online Bill Pay, Payments, Tomorrow's Technology, alexa, google home, echo

Should We Pay More Than Lip Service to Voice Banking?

Posted by Nicole Harper

Jun 6, 2018 11:00:00 AM


Talking is easier than typing (thanks, Captain Obvious). Voice assistants aren’t new, but there seems to be growing chatter about smart speakers and voice banking. Is it all just hype or should banks and credit unions be taking this seriously? To help answer this, let’s challenge some common assumptions.

Read More

Topics: Baby Boomers, Millennials, Digital Generation, technology, financial institution, digital survival, Customer Experience, Mobile Banking, Online Bill Pay, voice banking

An Opportunity to Help Advance the Future of Faster Payments

Posted by Deborah Matthews Phillips

May 23, 2018 11:00:00 AM

“Life moves pretty fast.” Sage wisdom from one of my favorite movie characters. Who knew that a movie made 32 years ago – Ferris Bueller’s Day Off - would be so enduringly prophetic?

Technology has fueled today’s expectations of immediacy. I am too busy to wait in line for my latte so I order ahead with an app. I expect to pick up my ecommerce order at the store within an hour or two. I use messaging services to communicate with family and friends and usually receive a prompt response. 

Read More

Topics: technology, Mobile Banking, Digital Generation, Millennials, bigtech, banking, Tomorrow's Technology, Online Bill Pay, Information Technology, Payments

Banking on Budget: Why You Should Integrate a Personal Finance Management Tool

Posted by Molly Mantei

Apr 25, 2018 11:00:00 AM

Dear Financial Institutions,

How would you react if I walked into your bank or credit union and said, “I’d like to create a budget and track my spending in your online banking and mobile app. Can you help me get started?” Would you smile as you showed me where to access your personal finance management (PFM) tool, or would you dab at your beads of sweat as you explained that you don’t offer anything like that?

Read More

Topics: Mobile Banking, banking, financial institution, digital survival, Customer Experience, Online Bill Pay, Credit Unions

The Payment Interfaces of the Future

Posted by Eric Wilson

Jun 22, 2016 10:00:00 AM

How users will interact with systems in tomorrow’s digital society will be very different from what we are all familiar with today. Although touch screens, monitors and keyboards will remain relevant, new types of interfaces will emerge that will alter how we interact with devices and may radically impact how payments are made. 

Here are a few emerging interfaces that I think could become important in the payments arena. Some may seem far-fetched, but the technology is already in place to make all of them a possibility. In my opinion, these revolutionary interfaces could enter our everyday lives sooner rather than later, and they may play a more important role than you might think. 

Read More

Topics: Payments, Online Bill Pay

Help Yourself by Helping Your Business Customers Manage Their Cash Flow!

Posted by Rob Fantaski

Feb 3, 2016 10:00:00 AM

If you were to ask business owners the question, “What keeps you up at night?” I would bet nine out ten would say “Having enough money in the bank to keep the business running!”  Obviously, that answer is a little bit of a cliché, but as a small business owner in a prior life, I was one of those nine. So what can small businesses do to ease the worries associated with that answer?  The first item that comes to mind is managing cash flow.  According to Investopedia, cash flow is defined as the net amount of cash and cash equivalents moving into and out of the business.  In laymen’s terms: how much is coming in and how much is going out. 

Read More

Topics: Financial Services Industry, Payments, Online Bill Pay

The Do's and Don'ts of Online Bill Pay

Posted by Danny Payne

Aug 24, 2015 10:26:33 AM

Bill pay means so many things to so many people.  My parents set up their mortgage payment (online) to draft from their account on a monthly basis, and as a result, they now feel they have entered the world of “online payments.”  Based on my 12 years of experience in online payments, I may slightly disagree with that, but to be honest, even I think it counts. 

Read More

Topics: Payments, Online Bill Pay

Making the Case for Bill Pay

Posted by Danny Payne

Aug 12, 2015 8:00:00 AM


Before you say anything, I couldn’t think of a better title.  The real irony is I have worked in the bill pay world for over 12 years and have seen plenty of growth, change, and true evolution.  The better part of my professional career has been spent advising, managing, partnering, or selling bill pay.  So why, after 12 years, do I need to make the case for it?  The answer is simple … more than 10 times a week I am told bill pay is a commodity and old news.  Not to mention, last year Gonzo Banker wrote an article titled, “Is bill pay dead and gone in 5 years?” Now let’s be realistic, dead and gone?  Are the billions of bills that go out to consumers and businesses going to stop?  Are we going to immediately have all our bills automatically withdraw from our account as soon as they are due?  This is where the true dilemma comes in for “killing” bill pay.  The Gonzo Banker article is only looking at one fraction of bill pay (that is currently responsible for almost 50% of the payments made every month).  There is a whole other world of bill pay out there and it is not dying, it is growing by the day. 

Read More

Topics: Payments, Online Bill Pay

It’s Spring: Time to Grow Your Online Bill Pay

Posted by Lauren Gleim

Aug 3, 2015 2:17:00 PM

Tomorrow is the first day of spring, warmer days are coming, and I can hear The Beatles “Here Comes the Sun” playing in my head. Spring is the time of year where the world is a little brighter, and what better way to celebrate than to do a little sprucing.

Time to go through your closets, clean up the garden, and grow your online bill pay.  That’s right!

You may be asking, “How can I grow our online bill pay?”  Here are three helpful ways to spring your online bill pay adoption:You can do it all.  It’s spring!  Brighten up your financial institution by planting those online bill pay seeds for your customers.   

Read More

Topics: Marketing, Online Bill Pay

Subscribe to Email Updates

Recent Posts


see all