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Onboarding for Mobile Banking Apps: 3 Tips for a Standout User Experience

Posted by Katie Bennett

Sep 5, 2018 11:00:00 AM

 

User onboarding is a critical juncture. It’s the series of actions that occur and screens that appear after users download your mobile banking app for the first time, and before they can actually start using the app as intended.

First impressions are important, and you want your app users to stick around, but do you know what to look for in a good onboarding experience? The following information, based in part on my own opinions and in part on experiences writing documentation for a mobile banking app, present some ideas for improving the user’s journey from initial download to first mobile banking session.

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Topics: onboarding, Mobile Banking, Credit Unions, banking, app, user experience

Convenience or Connection? FIs Need Both.

Posted by Hannah Day

Aug 22, 2018 11:00:00 AM

In a rush to meet customer expectations when it comes to digital banking, automation, onboarding, and analytics, many FIs have mistakenly chosen convenience over connection. The result? A tremendous disconnect between cutting-edge functionality and making connections with customers in meaningful ways. Now, FIs are scrambling to repair the rift.

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Topics: Digital Generation, digital banking, Customer Experience, customer satisfaction, automation, onboarding, Analytics

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