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Onboarding for Mobile Banking Apps: 3 Tips for a Standout User Experience

Posted by Katie Bennett

Sep 5, 2018 11:00:00 AM

 

User onboarding is a critical juncture. It’s the series of actions that occur and screens that appear after users download your mobile banking app for the first time, and before they can actually start using the app as intended.

First impressions are important, and you want your app users to stick around, but do you know what to look for in a good onboarding experience? The following information, based in part on my own opinions and in part on experiences writing documentation for a mobile banking app, present some ideas for improving the user’s journey from initial download to first mobile banking session.

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Topics: onboarding, Mobile Banking, Credit Unions, banking, app, user experience

The Impact of the New Reg CC Indemnity on RDC Services

Posted by Kevin Moland

Jul 3, 2018 11:00:00 AM

 

As of July 1, Reg CC will provide a new indemnity designed to protect financial institutions (FIs) that receive malicious duplicate presentment of paper items previously deposited at another bank or credit union via remote deposit capture (RDC). If your FI is the initial recipient of an item deposited via traditional commercial RDC or consumer mobile RDC (mRDC), should that same paper item later be presented for deposit at another FI, and should that FI sustain a loss due to the item already being paid, you must make the other FI whole, including reimbursement of reasonable expenses for collection.

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Topics: Regulatory Compliance, RDC, banking, Credit Unions, Mobile Banking

Mobile Services--Not Just for Borrowers Anymore

Posted by Patrick True

Jun 29, 2018 12:02:00 PM

Commercial lending officers have witnessed mobile banking changing the landscape of general banking services in the last five years. In a recent study, CitiBank estimated a 25% increase in use of mobile banking during 2017. Each year, more clients request greater access to both informational and transactional services through their phones and tablets.

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Topics: Mobile Banking, Customer Experience, user experience, technology, banking, Relationship Management, fintech, Commercial Lending

The Six Primary Benefits of Digital Lending Platforms

Posted by Patrick True

Jun 15, 2018 1:30:00 PM

No one knows the exact date the digital lending movement began. One thing everyone can agree on is that its roots date back to the dot-com era of the late 1990s – starting with mortgage lending and moving toward consumer lending. In the more recent, post-recession years, the movement has been advancing into small business and commercial lending.

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Topics: Mobile Banking, Customer Experience, user experience, technology, banking, Relationship Management, fintech, Commercial Lending

Should We Pay More Than Lip Service to Voice Banking?

Posted by Nicole Harper

Jun 6, 2018 11:00:00 AM

 

Talking is easier than typing (thanks, Captain Obvious). Voice assistants aren’t new, but there seems to be growing chatter about smart speakers and voice banking. Is it all just hype or should banks and credit unions be taking this seriously? To help answer this, let’s challenge some common assumptions.

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Topics: Baby Boomers, Millennials, Digital Generation, technology, financial institution, digital survival, Customer Experience, Mobile Banking, Online Bill Pay, voice banking

Lending at the (New) Speed of Business

Posted by Patrick True

Jun 1, 2018 1:30:00 PM

 The length of time it takes for a financial institution to render a credit decision will vary widely across organizations as well as loan types. While small working capital obligations and unsecured debt may take only a day or two, commercial real estate and SBA loans can take several weeks for a decision and over a month to close.

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Topics: Mobile Banking, Customer Experience, user experience, technology, banking, Relationship Management, fintech, Commercial Lending

An Opportunity to Help Advance the Future of Faster Payments

Posted by Deborah Matthews Phillips

May 23, 2018 11:00:00 AM

“Life moves pretty fast.” Sage wisdom from one of my favorite movie characters. Who knew that a movie made 32 years ago – Ferris Bueller’s Day Off - would be so enduringly prophetic?

Technology has fueled today’s expectations of immediacy. I am too busy to wait in line for my latte so I order ahead with an app. I expect to pick up my ecommerce order at the store within an hour or two. I use messaging services to communicate with family and friends and usually receive a prompt response. 

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Topics: technology, Mobile Banking, Digital Generation, Millennials, bigtech, banking, Tomorrow's Technology, Online Bill Pay, Information Technology, Payments

All Rivers Lead to the Sea

Posted by Patrick True

May 18, 2018 1:30:00 PM

 

While all rivers eventually lead to the sea, the route you choose makes all the difference to your passengers and crew.

While the fintech movement has been getting a lot of press in recent years, it is simply a continuation of decades of advancement in financial technology beginning in the early 1980s. While the rate of change may have increased, the process and the motives remain the same.

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Topics: Mobile Banking, Customer Experience, user experience, technology, banking, Relationship Management, fintech, Commercial Lending

Mobile Banking Trends Continuing to Rise

Posted by Hannah Day

May 16, 2018 11:00:00 AM

It’s no secret; mobile banking is a requirement for financial institutions (FIs) today. In 2017, we noticed a few key trends that set the stage for where we are today. These trends are; enhanced customer experience via the mobile device, new authentication methods, and big data.

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Topics: Mobile Banking, big data, Customer Experience, user experience, technology, banking, Credit Unions

Defining the Digital Generation

Posted by Rich Dambra

May 9, 2018 11:00:00 AM

In the cards and payments industry, the Digital Generation represents tech-savvy cardholders who are comfortable using a variety of devices and apps. They dominate consumer spending and are expected to continue to do so for decades.

So, who’s in the Digital Generation?

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Topics: digital survival, Digital Generation, Millennials, Baby Boomers, banking, Mobile Banking

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