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Financial Fitness: Helping Consumers Achieve Their Goals

Posted by Hannah Day

Sep 26, 2018 11:00:00 AM

With consumer debt at an all-time high, many people are looking for easy ways to keep track of their finances. Financial institutions (FIs) have an amazing opportunity to cultivate customer relationships by helping customers aggregate their financial data into one personal financial management (PFM) solution so they have a full view of their finances.

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Topics: financial fitness, banks, Credit Unions, money management, debt, Millennials, Financial Services Industry, Budgeting

Should We Pay More Than Lip Service to Voice Banking?

Posted by Nicole Harper

Jun 6, 2018 11:00:00 AM

 

Talking is easier than typing (thanks, Captain Obvious). Voice assistants aren’t new, but there seems to be growing chatter about smart speakers and voice banking. Is it all just hype or should banks and credit unions be taking this seriously? To help answer this, let’s challenge some common assumptions.

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Topics: Baby Boomers, Millennials, Digital Generation, technology, financial institution, digital survival, Customer Experience, Mobile Banking, Online Bill Pay, voice banking

An Opportunity to Help Advance the Future of Faster Payments

Posted by Deborah Matthews Phillips

May 23, 2018 11:00:00 AM

“Life moves pretty fast.” Sage wisdom from one of my favorite movie characters. Who knew that a movie made 32 years ago – Ferris Bueller’s Day Off - would be so enduringly prophetic?

Technology has fueled today’s expectations of immediacy. I am too busy to wait in line for my latte so I order ahead with an app. I expect to pick up my ecommerce order at the store within an hour or two. I use messaging services to communicate with family and friends and usually receive a prompt response. 

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Topics: technology, Mobile Banking, Digital Generation, Millennials, bigtech, banking, Tomorrow's Technology, Online Bill Pay, Information Technology, Payments

Defining the Digital Generation

Posted by Rich Dambra

May 9, 2018 11:00:00 AM

In the cards and payments industry, the Digital Generation represents tech-savvy cardholders who are comfortable using a variety of devices and apps. They dominate consumer spending and are expected to continue to do so for decades.

So, who’s in the Digital Generation?

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Topics: digital survival, Digital Generation, Millennials, Baby Boomers, banking, Mobile Banking

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