True Community in Financial Services

Posted by Danny Payne

Oct 3, 2018 11:00:00 AM

For those people that know me or follow me on social media … I am a long-time Cleveland sports fanatic. Outside of the 2016 NBA Championship by the Cleveland Cavaliers, it has been a life of suffering through some heartbreak and some bad teams. The team I love and give the most to is the Cleveland Browns. I am laughed at, the target of jokes, and often just asked, “Why?”

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Topics: Football, Community, Credit Unions, banks, relationships, small business, Customer Experience, consumer, customer satisfaction, Information Technology

An Opportunity to Help Advance the Future of Faster Payments

Posted by Deborah Matthews Phillips

May 23, 2018 11:00:00 AM

“Life moves pretty fast.” Sage wisdom from one of my favorite movie characters. Who knew that a movie made 32 years ago – Ferris Bueller’s Day Off - would be so enduringly prophetic?

Technology has fueled today’s expectations of immediacy. I am too busy to wait in line for my latte so I order ahead with an app. I expect to pick up my ecommerce order at the store within an hour or two. I use messaging services to communicate with family and friends and usually receive a prompt response. 

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Topics: technology, Mobile Banking, Digital Generation, Millennials, bigtech, banking, Tomorrow's Technology, Online Bill Pay, Information Technology, Payments

Taming the Monster on Your Desk

Posted by Patrick True

Feb 9, 2018 1:30:00 PM

According to a recent study by the RadiCadi Group, the average person receives 121 emails a day while sending 40 emails in the same time span. There is no doubt that more people are competing for our time each year. This can often lead to a sense of overwhelming stress in our workplace when we cannot seem to keep pace with the glut of information we face every day. 

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Topics: Lending, Small Business Market, Commercial Lending, fintech, Data, Information Technology

The Next Generation of Frictionless Payments

Posted by Deborah Matthews Phillips

Mar 29, 2017 11:15:00 AM

I confess…I am that picky person that pinches the produce and squeezes the Charmin at the grocery store. Honestly, I don’t enjoy grocery shopping – I dread standing in line, knowing there are better ways to invest my precious free time. Amazon launched a new concept store in Seattle, Amazon Go, for the 67% of consumers like me that never shop for groceries online yet yearn for greater convenience.

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Topics: Information Technology, Tomorrow's Technology, Payments

Four Things Product Teams Can Learn from Archery

Posted by Nick Wellner

Mar 22, 2017 11:30:00 AM

Growing up, I dabbled in archery. My dad bought a cheap fiberglass bow and showed me how to shoot a target on to of a stack of hay bales. When I started bow hunting again in my twenties, archery became a renewed passion. I attempt to shoot my bow every day; and slowly but surely, I’m hitting the center more and more consistently.

This is no easy task. A perfect shot requires your bow’s sight to be properly tuned and exactly aligned when you release. Your bow must be drawn back to the same spot each time, and released in the same exact motion. Most of the time, one of these variables is off, and your arrow doesn’t hit the center of the target. If you want to improve your next shot, you have to figure out what to adjust.

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Topics: Financial Services Industry, Information Technology

The Right Inputs

Posted by Bryan McCarty

Sep 21, 2016 10:00:00 AM

When you’re a product manager building a platform that involves a mix of enterprise B2B and also B2BC products, the number of opinions you receive – whether you want them or not – can be overwhelming.

We don’t always hear directly from end-users, but we do hear from the businesses, or clients, who purchase our products. Often, clients present us with a smattering of feature requests that represent a portion of their end-users’ pain points. These requests also include their own ideas and features they see from competitors. The ideas coming from clients is only a portion of the forces at play. Product managers also face internal pressure from sales, operations and engineering. It’s the job of the product manager to assess all these inputs and find the greatest good.

With a continuous funnel of opinions, how do product teams ensure they appropriately prioritize what’s next to work on and not simply react to the latest, or loudest, request?

I believe product teams creating the most impact do so by understanding the right inputs. These teams not only ship successful products, they create new waves of innovation that leave other product teams grasping to catch on.

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Topics: Customer Experience, Information Technology

How to Focus Your Product Strategy & Measure Success

Posted by Nick Wellner

May 18, 2016 10:00:00 AM

Why do we build things?

Depending on who you ask at an organization, the responses may vary, but there’s likely a common theme—creating value. Value for customers, resulting in value for the organization.

As product manager for consumer products in the financial industry, I’m responsible for creating value for the users of our products and the financial institutions that purchase them. It’s a win-win scenario, but it starts with the needs of the user. If our users don’t find value in our products, the value chain breaks down.

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Topics: Information Technology, Customer Experience

New Year, New Changes to Digital Banking

Posted by Jennifer Geis

Jan 20, 2016 10:00:00 AM

As we welcome each New Year, we welcome change. Hopes of change for the better – better health, better organizational habits, better financial status, etc. We make resolutions for change. We are not the only ones changing. The financial services industry is changing also. The bank and credit union is moving from a place you go, to a thing you do. Financial services used to be all about asking, ”How may I help you”, leaving the answer wide open to a multitude of generic answers. But now, it’s all about ”Did you know”, a much different question that leads to answers that are helpful, insightful, personal and individual to each person asking. This direction is positioning the financial institution as a helpful advisor to the customer or member and putting financial institutions in the driver’s seat to truly improve the consumer’s financial health and well-being. The financial services industry has high hopes of becoming more with this change.

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Topics: Financial Services Industry, Information Technology

Betting the Bank on Your IT Experts

Posted by Dave Foss

Sep 1, 2015 9:57:17 AM

Ten or fifteen years ago, losing a key IT employee might have put some projects at risk, but not the entire bank. The stakes of this game are rising, however, because of increased sophistication of cyber-attacks, regulatory scrutiny around how banks are managing IT environments, and the growing number of governing entities with their fingers in the compliance pie. As an example, the governor of New York State recently directed his Department of Financial Services to conduct targeted cyber security preparedness assessments for all state-chartered banks and other banks “based” in the state. This may be the beginning of a new trend where state regulators move beyond their traditional role to become increasingly involved in banking cyber security. The more people you need to answer to, the more essential it becomes that all of your processes and procedures are sound and managed by a competent team.

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Topics: Information Technology

The Art of Hosting

Posted by Milton King

Sep 1, 2015 9:50:52 AM


Now before you start worrying that you inadvertently stumbled on to Home&Garden.com instead of Strategically Speaking, let me explain the title.  In the life of every organization it has to make the decision on which functions need to be managed internally (in-house) versus those that can be contracted through someone else who specializes in that function (hosted).

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Topics: Information Technology

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