JHA_HeaderImage_Blog_v2.png

Conversational Payments: How Voice Technology is Changing the Way We Pay

Posted by Jennifer Geis

Aug 15, 2018 11:00:00 AM

Communication and conversation have come a long way within the past decade. I realize I’m totally dating myself, but in talking with my 15-year old daughter, who was frustrated because her iPhone battery didn’t last as long as she’d like, I explained that phones used to be connected to the wall. In horror, she asked, “How did you get in touch with people when you’re not at home?” I then explained further that someone could actually pick up another phone in the house and listen in on your conversation. After a huge gasp, she said, “Wow, that must have been a long time ago!” In reality, it hasn’t been that long ago, yet it seems like ages when comparing how far technology and the way we communicate has progressed.

Read More

Topics: Payments, Online Bill Pay, Tomorrow's Technology, voice banking, financial institution, technology, alexa, echo, google home

That Pesky Doorbell

Posted by Tammy Bangs

Aug 8, 2018 11:00:00 AM

The other day, my doorbell rang. I work from home and take several conference calls every day – so when the doorbell rings (pardon me), all hell breaks loose. The dogs go bonkers. My child’s home on summer break. There’s yelling. If I’m on the phone, I have to scramble to mute myself, sequester the dogs, and try to contain the chaos.

Read More

Topics: Relationship Management, small business, third-party vendors, banking, financial institution, sales, relationships, partnership

Servicing the Healthcare Market

Posted by Lynn Moore

Aug 1, 2018 11:00:00 AM

 

So, your financial institution (FI) wants to service the healthcare market? Here’s what you need to know ...

Read More

Topics: banking, financial institution, business management, healthcare

The Next Generation of OFM Is Here

Posted by Bryan Clagett

Jul 25, 2018 11:00:00 AM

The financial industry is in the middle of a generational shift, as digital natives become a larger part of financial institutions’ (FIs) user base.

Adoption and promotion of online financial management (OFM) are meant to maximize user experience and engagement with FIs, yet there are key challenges in delivering user delight:

  • Inability to provide sufficient support for a highly scalable workload
  • Lack of user insights, agile systems, and processes for user retention
  • Digital disruption by third-party payment providers, social media, and alternative currencies
  • Lack of a collaborative platform (involving the user and FI), increasing the complexity of decision making

Given these challenges, FIs need to adopt a comprehensive OFM solution enabling the realization of three key benefits – improved user engagement, internal cost reductions, and increased revenue.

We have identified the key features of an OFM solution that are essential to provide personalized user engagement and enable enhanced, relevant dialog and collaboration.

Read More

Topics: Analytics, financial institution, user experience, online financial management, FI, UX, OFM

Be a FinTech Contributor

Posted by Danny Payne

Jul 19, 2018 11:00:00 AM

I truly enjoy industry publications, posts (like this one), and participating in financial technology conferences. I actually wrote a “Strategically Speaking” post titled, The Value in FinTech Conferences, about the true value of participating in, and not just attending industry events. It’s great to sit out in the crowd, listen, learn, absorb, and move on. Isn’t that what most of us do? We get excited, agree with the points the speaker or panel are making, and go back to do the same thing we always did. 

Read More

Topics: Financial Services Industry, Credit Unions, fintech, banking, financial institution

Big Business in Small-Dollars

Posted by Mark Messick

Jul 11, 2018 11:00:00 AM

 

Perhaps you saw the bulletin issued recently by the OCC encouraging financial institutions to make small-dollar, short-term, consumer loans.  I did and for me it points to a big hole in the traditional lending net that needs to be mended (and not by credit card offers).  While our topic today doesn’t deal with consumer lending outright, the bulletin reminded me of three great reasons why today’s financial institutions should consider offering small-dollar loans to businesses.

Read More

Topics: Financial Services Industry, Commercial Lending, Loan Pricing, Small Business Market, Credit Unions, small business, banking, financial institution, loans, consumer

Three Ways Financial Services Leaders Can Improve Talent Management

Posted by Strategically Speaking

Jun 27, 2018 11:00:00 AM

Talent management is one of the most important elements in driving a healthy financial services industry.  Because banking is no longer viewed as one of the most “attractive” industries, financial service organizations are now competing both inside and outside of the industry when recruiting employees.

Read More

Topics: Financial Services Industry, talent acquisition, banking, financial institution

Are You Ignoring Your Core?

Posted by Pete Major

Jun 20, 2018 11:00:00 AM

 

All systems require some type of regular investment (time, money, sweat, and maybe even some tears) and this is particularly true for your core system. Whether you use a service bureau or you have an in-house system, it’s easy to think that once you convert to a new system your job is done. But with any system, it’s important that you stay up to date. Things are changing at a dizzying pace in this industry and your financial institution (FI) needs to stay at the forefront. Here are some tips and tricks to help you stay current with your core.

Read More

Topics: Information Security, Risk Mitigation, Cybersecurity, software, banking, financial institution, technology, Core

Should We Pay More Than Lip Service to Voice Banking?

Posted by Nicole Harper

Jun 6, 2018 11:00:00 AM

 

Talking is easier than typing (thanks, Captain Obvious). Voice assistants aren’t new, but there seems to be growing chatter about smart speakers and voice banking. Is it all just hype or should banks and credit unions be taking this seriously? To help answer this, let’s challenge some common assumptions.

Read More

Topics: Customer Experience, Mobile Banking, Online Bill Pay, voice banking, digital survival, financial institution, technology, Digital Generation, Baby Boomers, Millennials

Small Businesses … Big Opportunities

Posted by Susan Griffin

May 31, 2018 8:23:15 AM

 

Small to midsize businesses (SMBs) have finally caught the attention of financial institutions (FIs), which now realize that serving this market provides an opportunity to generate untapped revenue. There are 30.2 million small businesses, which represents 99.9% of all businesses in the U.S; and according to the SBA’s Office of Advocacy, they employ 47.5% of the U.S. workforce.

Read More

Topics: Credit Unions, small business, banking, financial institution

Subscribe to Email Updates

Untitled Document Untitled Document

Recent Posts