JHA_HeaderImage_Blog_v2.png

Convenience or Connection? FIs Need Both.

Posted by Hannah Day

Wed, Aug 22, 2018 @ 11:00 AM

In a rush to meet customer expectations when it comes to digital banking, automation, onboarding, and analytics, many FIs have mistakenly chosen convenience over connection. The result? A tremendous disconnect between cutting-edge functionality and making connections with customers in meaningful ways. Now, FIs are scrambling to repair the rift.

Read More

Topics: Customer Experience, automation, customer satisfaction, digital banking, Digital Generation, onboarding, Analytics

Should We Pay More Than Lip Service to Voice Banking?

Posted by Nicole Harper

Wed, Jun 06, 2018 @ 11:00 AM

 

Talking is easier than typing (thanks, Captain Obvious). Voice assistants aren’t new, but there seems to be growing chatter about smart speakers and voice banking. Is it all just hype or should banks and credit unions be taking this seriously? To help answer this, let’s challenge some common assumptions.

Read More

Topics: Customer Experience, Mobile Banking, financial institution, Digital Generation, Online Bill Pay, voice banking, Millenials, technology, digital survival, Baby Boomers

An Opportunity to Help Advance the Future of Faster Payments

Posted by Deborah Matthews Phillips

Wed, May 23, 2018 @ 11:00 AM

“Life moves pretty fast.” Sage wisdom from one of my favorite movie characters. Who knew that a movie made 32 years ago – Ferris Bueller’s Day Off - would be so enduringly prophetic?

Technology has fueled today’s expectations of immediacy. I am too busy to wait in line for my latte so I order ahead with an app. I expect to pick up my ecommerce order at the store within an hour or two. I use messaging services to communicate with family and friends and usually receive a prompt response. 

Read More

Topics: Mobile Banking, banking, Digital Generation, Online Bill Pay, Information Technology, Millenials, Payments, technology, bigtech, Tomorrow's Technology

Defining the Digital Generation

Posted by Rich Dambra

Wed, May 09, 2018 @ 11:00 AM

In the cards and payments industry, the Digital Generation represents tech-savvy cardholders who are comfortable using a variety of devices and apps. They dominate consumer spending and are expected to continue to do so for decades.

So, who’s in the Digital Generation?

Read More

Topics: Mobile Banking, banking, Digital Generation, Millenials, digital survival, Baby Boomers

Subscribe to Email Updates

Recent Posts

Categories

see all