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A Blueprint for Success: Designing Workflows for Lending Efficiency

Posted by Ricardo Garcia

Fri, Nov 01, 2019 @ 08:30 AM

Commercial loan growth is a primary objective for many financial institutions across the country and for good reason: it consistently leads to increased revenue. Whether your institution is an established commercial lender, or just testing the waters, understanding lending workflows will be vital to your team’s success. Why? Because as you lend more and your institution grows, communication silos may form as departments myopically focus on their specific tasks. When communications break down, loans get stuck. And we all know that time kills deals. To stay competitive, you will want to build a lending process that facilitates communication for fast decision-making.

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Topics: Commercial Lending, Digital, openness

What every financial institution should know about the new Apple Card

Posted by Keri Crane

Wed, Oct 30, 2019 @ 10:07 AM

This card has the capability to redefine consumer expectations. Evaluation isn’t about going down a list, comparing traditional credit card features. The Apple Card’s worth lies within the digital experience, flexibility with payments, and immediate gratification. Nicely stated by Lisa Eadicicco of Business Insider, “The new credit card lives entirely in your iPhone’s Wallet app, allowing you to make purchases, view your transactions, and pay your balance directly from your mobile device.”

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Topics: Payments, Digital, Future Ready

Still serving… outside the branch

Posted by Danny Payne

Wed, Oct 23, 2019 @ 11:37 AM

I live in the middle of small-town USA. We had a joke in Elizabethtown, Kentucky. When they broke ground on a new building, we’d say it’s either McDonalds or another bank.

Well, that used to be the joke. These days, you don’t see many new banks being built. As a matter of fact, there have been more banks acquired in the past five years than built. As a matter of fact, our iPay Solutions™ group is moving into what once was the main corporate branch of First Federal Savings Bank in Kentucky.

My question is, “Are the branches closing and consolidation happening because we don’t need that service anymore?” I don’t think so. Because on any Friday afternoon our local credit union looks like it is giving away money. So there must still be an opportunity to service a need for those community banks and credit unions, even in our little town.

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Topics: Digital, Community Banks, Future Ready

Alexa, Is 2020 the Year of Voice Commerce?

Posted by Penny Webb

Wed, Oct 16, 2019 @ 12:34 PM

Voice commerce, also known as vCommerce, is a buying principle that allows customers to make purchases using software applications on enabled devices with voice commands. The consumer typically interacts with a virtual personal assistant like Apple’s Siri or Amazon’s Alexa and the voice replaces the need for point-and-click or typing information in a search field. The customer utilizing the voice command technology can search for information and make purchases simply by speaking the request near an enabled device.

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Topics: Digital and Community Banking, Digital, Future Ready

What Does a Gorilla Have in Common with Emerging Payments Trends?

Posted by Deborah Matthews Phillips

Wed, Sep 11, 2019 @ 11:00 AM

What does a gorilla have in common with emerging payments trends? The answer to this riddle is rooted in a well-known phenomenon in neuroscience called “inattentional blindness” – the failure to notice visible but unexpected objects because attention is being focused somewhere else.

The concept of inattentional blindness emerged in popular culture in 1999, when Harvard University psychologists Daniel Simons, PhD, and Christopher Chabris, PhD, conducted a study where participants were asked to view a film of two basketball teams, and count how many times a basketball passed between members of one team. Half failed to notice a person wearing a gorilla suit walking across the floor mid-game.[1] (If you’d like to test your attention skills, you can view the video.)

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Topics: Financial Institution, Payments, Digital, Future Ready

Better than Before: How to Make Digital Banking More Personal & Meaningful than Banking in the Branch … By Leveraging Your People in the Branch

Posted by Lee Wetherington

Wed, Aug 28, 2019 @ 11:00 AM

I’m tired.

We just moved, and I grossly underestimated the work involved.

I had prepared for the pain of packing, loading, unloading, and unpacking everything we own; but I hadn’t accounted for the real work of establishing new relationships for everything we need. Things like utilities, Internet, garbage pickup, grocery store, dry cleaners, dentist, dermatologist, pharmacist, eye doctor, doctor doctor (sic), barber, hair stylist, manicurist, pedicurist – don’t judge, I require a lot of pruning to be presentable.

But what about a new financial institution? Do we really need one?

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Topics: Digital and Community Banking, Digital, Community Banks, Future Ready, Modern Membership

Four Lessons We Can Learn from Online Lenders

Posted by Patrick True

Fri, Jul 26, 2019 @ 07:45 AM

Each year, the New York Federal Reserve releases a valuable survey that sheds light on the mindset of business owners and their borrowing preferences. Surveys conducted in the past three years point specifically to both the challenges and opportunities community-based lending institutions have in competing with non-chartered online lenders. Here are the key takeaways from the 2019 survey.

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Topics: Commercial Lending, Digital

Leveraging Digital Lending Technology to Create Stronger Client Relationships

Posted by Gary Lewis

Fri, Jul 12, 2019 @ 08:26 AM

While it’s relatively easy to prove that new lending technology can create operational efficiencies, you may not feel that it can make relationships stronger. In fact, some people feel exactly the opposite. Many lenders have resisted technological advancement associated with loan origination and underwriting, fearing that they will negatively impact the face-to-face experiences lenders have with clients. Most of us have been conditioned to think that technology simply produces gains in efficiency that help organizations save time and make more money. Up until this point, it has been about the ROI.

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Topics: Commercial Lending, Fintech, Digital

Digital Banking vs Digital Experience

Posted by Danny Payne

Wed, Jun 26, 2019 @ 11:05 AM

OK … let me begin by identifying myself. I am half Gen X and half Millennial in my habits. Let’s just say borderline on the age. Yes, I am that guy. I am notorious for downloading the app for every restaurant, gas station, movie theatre, hotel, airline, etc. And yes, I have an app for each of my credit cards and my bank. I like to see how a company represents itself digitally. Additionally, I can often earn points with my purchase, get things cheaper, and sometimes, even get them for free.

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Topics: Digital and Community Banking, Digital, Community Banks

Best-In-Class Series, Part Two - Hiring Commercial Lenders

Posted by Gary Lewis

Fri, May 31, 2019 @ 07:00 AM

Of all the challenges facing financial institutions today, competition for commercial lenders ranks among the highest. The issue has been addressed in multiple articles, most notably the 2016 Bank Director magazine study indicating that the recruitment of loan officers was the number one issue for 40% of CEOs.

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Topics: Commercial Lending, Digital, FI Operations

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