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Saving Your Data Means Saving Your Customers

Posted by Eric Flick

Wed, May 01, 2019 @ 03:17 PM

I don’t know about you, but I can remember a time when there were only about a dozen holidays on the calendar. Now it seems like almost every day is National fill-in-the-blank Day.

Disaster Recovery (DR) and Business Continuity (BC) practitioners are up for fun as much as the next person, so not to be left out of this trend, there are a couple of related items you should put on the calendar for the next time they roll around.

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Topics: Customer Experience, banking, Cybersecurity, disaster recovery, Data Management, Business Continuity

Data Analytics: What's the Hype About?

Posted by Jennifer Geis

Tue, Feb 05, 2019 @ 11:00 AM

 

There is no doubt that we live in a world full of data, and it’s multiplying at astounding rates. With the advent of the internet and our love affair with social media, the amount of data is increasing like never before. It is shocking if you stop to think about how much data is being created every minute of each day. From streaming videos, social media posts, online searches, emails and texts, to banking and payment transactions, the examples go on and on.

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Topics: banking, financial services, fraud, Data Management, big data, operations

Saving Your Data Means Saving Your Customers

Posted by Eric Flick

Wed, Apr 18, 2018 @ 11:00 AM

 

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Topics: Customer Experience, Cybersecurity, disaster recovery, Data Management, Business Continuity

The Data Sharing Dilemma – Opportunity or Threat?

Posted by Deborah Matthews Phillips

Wed, Jan 24, 2018 @ 11:00 AM

January is strategically important for the European countries that faced this month’s PSD2 directive deadline. This requires banks to facilitate access via APIs to customer accounts, provide account information to third-party apps, and support payment initiation services upon a customer’s explicit consent. Here in the U.S., some believe open banking is coming, even without a similar mandate. (McKinsey defines open banking as a collaborative model in which banking data is shared between two or more unaffiliated parties to deliver enhanced capabilities to the marketplace.)

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Topics: Data, Data Management

6 Questions to Consider When Performing a Data Conversion

Posted by Jason Mayhall

Wed, Jul 12, 2017 @ 11:45 AM

Much like buying a house, your choice of an Enterprise Content Management System and conversion of legacy data is a huge decision that could lead to your dream home or a money pit. Let’s use a house hunting analogy to help illustrate the things you must consider when performing a data conversion into a new ECM solution.

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Topics: Data Management

5 Signs that Your Disaster Recovery Program Is In Trouble

Posted by Eric Flick

Wed, Jun 07, 2017 @ 11:30 AM

Disaster Recovery (DR) is one of those topics that businesses, including financial institutions, don’t like to talk about with much of a recurring frequency, although recent events show that this topic should be discussed with much greater regularity. Here in my part of the country, there’s a series of TV commercials airing for a regional insurance company that provides auto, home, and life insurance. The 60-second commercials run through a flurry of activities in the character’s life, showing you just how much things can change over a couple of decades, and that hopefully, you have (or the character has) kept all insurance policies up-to-date to stay in sync with all of life’s happenings. And, it just so happens that this insurance company offers an annual review to make sure that their coverage is keeping up with your life.

For a lot of you, your DR program is viewed as insurance. In case something happens, there’s a program in place to bail you out when that bad thing happens. In today’s world, it’s really more of a question of when, not if, that bad thing will happen. (Ransomware, anyone?) But, is your insurance (DR program) potentially as outdated as an insurance policy that hasn’t been examined over the past decade?

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Topics: Risk Mitigation, Data Management

To Pay Or Not to Pay… And Then What?

Posted by Tammy Bangs

Wed, May 31, 2017 @ 11:55 AM

 

I’ve been getting a lot of questions recently about the meaning of Cyber Resiliency.

What is Cyber Resiliency?

Wikipedia’s definition: “Cyber Resilience refers to an entity's ability to continuously deliver the intended outcome despite adverse cyber events.” In other words, it’s a migration from the strategy of protection by prevention only – into a posture of proactive readiness to address a cyber security breach or hack on every level, when it occurs, in a manner that is much less reactive than previously deemed acceptable. It’s not if you experience a breach … it’s when.

Identifying the steps that are necessary to recover and resume your business operations once a breach occurs is absolutely critical for your FI. Having rehearsed those steps, answered the myriad of questions, and identified multitudes of “what ifs” is a huge part of what could equate to your successful recovery from such an incident. If you fail to plan, you plan to fail. This is never as true as in the incident of recovery from some kind of catastrophe – cyber or otherwise. As the rate of malware infections rise exponentially, and the rate of ransomware reaches an all-time high, we understand the duty you have to protect your customers’ information and to resume your operations as swiftly and efficiently as possible after the event.

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Topics: Cybersecurity, Data Management

The Interconnected Future of Open Banking

Posted by Eric Wilson

Wed, May 03, 2017 @ 11:30 AM

Over the next year, European Union Member States will be scrambling to implement the revised Payment Services Directive (PSD2) which goes into effect in January 2018. In a nutshell, PSD2 is an EU directive that will require all banks operating in Europe to expose customer account data for retrieval and provide payment services for use by authorized external entities. These Third Party Providers will be empowered to retrieve customer account information as well as initiate payments directly to bank systems if their customer provides them the authorization to do so. European banks are now on the hook to develop and provide programmatic interfaces (API’s) for outside organizations to tap into, whether the banks like it or not.

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Topics: Data Management, Tomorrow's Technology

6 Tips For Planning Stress Free Data Conversions

Posted by Jason Mayhall

Wed, Mar 15, 2017 @ 11:15 AM

With mergers and acquisitions, changing systems, or decommissioning systems, data conversions are inevitable. Without proper planning, you may expose your financial institution to missing data, data breaches, conversions dragging on for months and months, legacy hardware failure, recurring maintenance cost, increased staffing, and efficiency delays, among other risks.

With proper planning data conversions can go smoothly. The following tips can help you speed up the arrival of your data and insure the quality and accuracy of your conversion.

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Topics: Data Management

It’s Time for Bed

Posted by Kathleen Garvey

Wed, Mar 08, 2017 @ 11:30 AM

“It’s time for bed little mouse, little mouse. Darkness has fallen all over the house.”

As a credit union executive, does this children’s nursery rhyme apply to you? Answers may vary, but for most, the answer is likely to be no.

In today’s highly competitive financial services environment, delivering innovative, self-service solutions to your members is critical to long-term success. Turning out the lights and “sleeping” is difficult because delivering these solutions 24 x 7 x 365 is mandated as the norm. With increased regulatory scrutiny, the burden of increased compliance requirements, and more than a decade of low interest rates, your ability to successfully meet all the demands of the marketplace is as challenging as ever.

One prevalent industry trend that is offering relief to credit union executives is outsourcing. So why would you consider outsourcing your core?

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Topics: Data Management

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