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Tools of the Trade Series, Part Two: Omnichannel Delivery Creates the Ultimate Customer Experience

Posted by Patrick True

Fri, Feb 08, 2019 @ 07:00 AM

 One of the most important topics of conversation among financial institutions in recent years has been the issue of delivery channels. This has taken two forms. Some articles have focused on demographic shifts, including the growing number of millennial clients and the beginning of baby boomer retirement trends.

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Topics: Commercial Lending, financial services, fintech, digital banking, omnichannel

Tools of the Trade Series, Part One: Enhanced Digital Banking Experiences

Posted by Patrick True

Fri, Jan 25, 2019 @ 07:00 AM

 

What can we do to enhance customer experiences, grow revenue, and increase efficiency? The senior management teams at every financial institution should be asking this question each morning when they arrive at work.

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Topics: Commercial Lending, financial services, fintech, digital banking, loans, loan origination

It's Smooth Sailing in Commercial Lending Today (But Plan Ahead for Tomorrow)

Posted by Patrick True

Fri, Jan 11, 2019 @ 07:00 AM

A four-point plan for ensuring that commercial loan portfolios will withstand the winds of change

The U.S. recently celebrated the ninth birthday of the current economic expansion, now the second longest in our nation’s history. While both growth and confidence remain steady, we realize that at some point the cycle will turn.

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Topics: Commercial Lending, economic recession, economic expansion, portfolio management, Relationship Management, C&I

Trends Driving the Financial Services Industry in 2019

Posted by Shannon Sickmon

Fri, Dec 28, 2018 @ 07:00 AM

 

With rapid-fire changes in how we invest, borrow and save; how financial institutions control risk; and how financial institutions (FIs) analyze data and control lending, the financial technology, or fintech, market is bringing significant disruption to the $8.5 trillion U.S. financial services industry.

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Topics: Commercial Lending, blockchain, cryptocurrency, de novo banks, financial services, fintech

Six Steps for Loan Officer Success in 2019

Posted by Patrick True

Fri, Dec 14, 2018 @ 07:00 AM

 

In late 2015, I published a blog that explored six steps financial institutions could take to ensure loan officer success in business development. While demand has shifted since that time, the six steps are as critical today as they were four years ago. When that original blog was written, the primary lending industry driver was commercial real estate (CRE).

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Topics: Commercial Lending, small business, C&I, consumer lending, sales, sales strategies

Understand Small Business Cash Challenges and Turbocharge Your C&I Efforts

Posted by Susan Griffin

Fri, Nov 30, 2018 @ 07:00 AM

 

There are currently more than 30 million small businesses operating in the US. While the large majority of these are non-employer businesses, approximately six million are firms with more than one employee. Small businesses account for more than 47% of the US workforce—which is almost 60 million people. As the economy has continued to expand, many of these businesses have sought working capital facilities in recent years.

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Topics: Commercial Lending, small business, C&I, consumer lending, money management

Three Lessons from "The Four Freedoms": What Norman Rockwell Can Teach Us about Marketing Financial Services

Posted by Peggy Gordon

Fri, Nov 16, 2018 @ 07:00 AM

 

Norman Rockwell’s Freedom from Want is the most iconic depiction of Thanksgiving dinner ever set to canvas. Even if you don’t know the title, you know the image … grandma setting a massive, roasted turkey on a dining room table that’s aglow with white light and framed by a gleeful family. Everyone’s happy, healthy, and outwardly well adjusted. It’s the aspirational image you have in mind when you optimistically plan your own family gathering, even if your family doesn’t get along-and some of them are vegan.

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Topics: Commercial Lending, sales, Marketing, Thanksgiving

Sales Strategies: Learning to Thrive on the 5 Ms

Posted by Patrick True

Fri, Nov 02, 2018 @ 07:00 AM

 

The way we treat our clients and prospects determines how successful we are in exercising any long-term sales strategy within our organizations. As our mothers told us, “minding our Ps and Qs” goes a long way toward creating strong relationships. That’s just the beginning, though.

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Topics: Customer Experience, Relationship Management, customer satisfaction, sales, business management, Commercial Lending

Take the 2018 "Retention Visit Challenge" to Boost Your 2019 Results

Posted by Patrick True

Fri, Oct 19, 2018 @ 07:00 AM

 

There are no traffic jams along the extra mile.– Roger Staubach 

Those of us who have spent most of our careers in commercial lending realize that there are typically two peak seasons during the typical calendar year. These are April – June and September to mid-November. By mid-November, many lenders are following the lead of their business clients and starting the holiday slide into to year end.

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Topics: Customer Experience, banking, fintech, Commercial Lending, Relationship Management, customer satisfaction

4 Reasons Your Commercial Loan Process Is Costing You Valuable Business

Posted by Gary Lewis

Fri, Oct 05, 2018 @ 10:30 AM

The competitive landscape associated with commercial lending has changed significantly over the last 10 years. It’s a safe bet that if your process of marketing, originating, and managing these obligations hasn’t changed significantly during that time, you could be losing market share. Here are four reasons why community-based institutions may be losing ground in the market today.

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Topics: Customer Experience, technology, banking, fintech, Commercial Lending

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