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Saving Your Data Means Saving Your Customers

Posted by Eric Flick

Wed, May 01, 2019 @ 03:17 PM

I don’t know about you, but I can remember a time when there were only about a dozen holidays on the calendar. Now it seems like almost every day is National fill-in-the-blank Day.

Disaster Recovery (DR) and Business Continuity (BC) practitioners are up for fun as much as the next person, so not to be left out of this trend, there are a couple of related items you should put on the calendar for the next time they roll around.

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Topics: Customer Experience, banking, Cybersecurity, disaster recovery, Data Management, Business Continuity

Saving Your Data Means Saving Your Customers

Posted by Eric Flick

Wed, Apr 18, 2018 @ 11:00 AM

 

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Topics: Customer Experience, Cybersecurity, disaster recovery, Data Management, Business Continuity

Customer Journey Mapping Explained in Journey’s Hit Songs

Posted by Nicole Harper

Wed, Mar 14, 2018 @ 11:00 AM

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Topics: Customer Experience, Relationship Management, Business Continuity

You Failed Your Disaster Recovery Test! Now What?

Posted by Eric Flick

Wed, Feb 15, 2017 @ 11:26 AM

Picture this: As you make preparations for your test, you decide what you want to test, you gather sample transaction and maintenance activities, and you grab a large capacity, secure USB device, and you start backing up all of data from your various platforms and applications that you’ll need for your test. You do this all at the same time, so that you know everything you need is nice and neat, well-coordinated, and all in one place.

While this all may sound great, and be eerily similar to what you’re doing – there’s a big problem here. Unfortunately each year, I see customers taking action that leads them to that first fatal step during their test that brings into question the likelihood of a successful recovery whenever they have an actual disaster.

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Topics: Data Management, Business Continuity

Improving Your Institution’s Readiness and Your Next IT Exam Results with One Simple Strategy

Posted by Eric Flick

Wed, Sep 28, 2016 @ 10:00 AM

Sounds too good to be true, doesn’t it? I promise, this isn’t one of those teaser or click-bait headlines just to draw you to something not really related to the topic. And, for those that know me, know that I deplore that strategy. In the case of this article, the title seemed very appropriate, both from a descriptive standpoint, and in an effort to entice both IT managers and executives to check out this simple strategy.

Ladies and gentlemen, I give you two words that could change your life: progressive testing. That is not intended to sound over dramatic, but for many of us, it is a dramatic shift in the way we approach our annual business continuity and disaster recovery testing.

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Topics: Cybersecurity, Business Continuity

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