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Why FIs Should Swipe Right for Fintechs

Posted by Nicole Harper

Thu, Feb 14, 2019 @ 11:00 AM

Swipe left (not interested), swipe right (interested). While it may not be as easy as a dating app to choose your next business partner, let’s explore a few reasons why traditional financial institution (FI) and fintech relationships may be a great match.

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Topics: fintech, financial institution, Credit Unions, banks, banking

Data Analytics: What's the Hype About?

Posted by Jennifer Geis

Tue, Feb 05, 2019 @ 11:00 AM

 

There is no doubt that we live in a world full of data, and it’s multiplying at astounding rates. With the advent of the internet and our love affair with social media, the amount of data is increasing like never before. It is shocking if you stop to think about how much data is being created every minute of each day. From streaming videos, social media posts, online searches, emails and texts, to banking and payment transactions, the examples go on and on.

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Topics: banking, big data, Data Management, financial services, operations, fraud

Tap and Go: How Contactless Cards Could be Shaping the Future

Posted by Keri Crane

Wed, Jan 30, 2019 @ 11:00 AM

Next-generation contactless cards are getting a lot of press these days. Contactless cards were unsuccessfully attempted years ago, but there are several reasons to believe that they will be a success over the coming years – from merchant and issuer adoption to increased security and quicker transaction times.

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Topics: credit cards, cards, contactless, banking

Help Us Help You: How Providing Content Feedback Helps Everyone

Posted by Molly Mantei

Wed, Dec 19, 2018 @ 11:00 AM

 

Are you one of the 72% of American online consumers who would prefer to find the answer to your question on a company’s website rather than call or email the company? If so, this post is for you.

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Topics: feedback, banking, Credit Unions, customer satisfaction, Customer Experience, Jack Henry and Associates, retail, awareness, consumer, Relationship Management

The Deceptive State of Americans’ Finances

Posted by Deborah Matthews Phillips

Wed, Dec 05, 2018 @ 11:00 AM

It’s a family tradition during the holidays to acknowledge our blessings and express thanks for the many opportunities and privileges we have. Despite recent stock market volatility, there’s still so much to be grateful for, and there are some indicators to support an optimistic future:

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Topics: Holidays, finances, unemployment, financial services, stocks, banking

Monday Night Football: It’s half-time for CECL

Posted by Brad Dahlman

Mon, Nov 05, 2018 @ 11:00 AM

 

Fall is my favorite time of year, as the weather cools, the leaves change, and the football season heats up! I enjoy watching NFL football, and am often struck by how the momentum of the game can dramatically change at half-time. To the fans, half-time is generally focused on grabbing a snack or watching highlights. To the players and coaches, this 12-minute half-time break is all about assessing the first half and adjusting the game plan to have a successful second half. Great coaches and leaders find a way to refocus the team, adjust the game plan, and emerge with a team ready to win the second half.

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Topics: CECL, banking, Credit Unions, banks, Risk Management, Financial Performance, Football

Take the 2018 "Retention Visit Challenge" to Boost Your 2019 Results

Posted by Patrick True

Fri, Oct 19, 2018 @ 07:00 AM

 

There are no traffic jams along the extra mile.– Roger Staubach 

Those of us who have spent most of our careers in commercial lending realize that there are typically two peak seasons during the typical calendar year. These are April – June and September to mid-November. By mid-November, many lenders are following the lead of their business clients and starting the holiday slide into to year end.

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Topics: Customer Experience, banking, fintech, Commercial Lending, Relationship Management, customer satisfaction

The Real AI

Posted by Ron Mazursky

Wed, Oct 17, 2018 @ 11:00 AM

How often have you called a customer service number and gone through this exchange: “Hello, this is [fill-in-the-blank]. Please say your name. Now say your account number. Now say your PIN or password.” If you get this far, how often did the IVR get it wrong? Finally, in tears, you beg for a real person to help you. Screaming, you demand, “Give me a real person! Give me a customer service agent!” Then either someone picks up the line or you hang up in frustration. This is not AI at work. Not even close to real AI. So, what can AI do for us today?

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Topics: chatbot, AI, artificial intelligence, banks, Credit Unions, voice banking, banking

4 Reasons Your Commercial Loan Process Is Costing You Valuable Business

Posted by Gary Lewis

Fri, Oct 05, 2018 @ 10:30 AM

The competitive landscape associated with commercial lending has changed significantly over the last 10 years. It’s a safe bet that if your process of marketing, originating, and managing these obligations hasn’t changed significantly during that time, you could be losing market share. Here are four reasons why community-based institutions may be losing ground in the market today.

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Topics: Customer Experience, technology, banking, fintech, Commercial Lending

Seven Basic Truths in Commercial Lending, Part Two

Posted by Patrick True

Fri, Sep 21, 2018 @ 10:30 AM

Part 2: Communication, Intuition, and Passion

Truth#4. There’s No Such Thing as a “Book and Don’t Look” Credit Facility 

Most experienced lenders would say that they never made a bad loan. While we can debate the accuracy of that statement, it is true that loans fail over time due to changing business or economic circumstances. Once a loan is on your books, it is your responsibility to make sure it is paid in full. 

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Topics: Customer Experience, technology, banking, Relationship Management, fintech, Commercial Lending

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