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Should We Pay More Than Lip Service to Voice Banking?

Posted by Nicole Harper

Jun 6, 2018 11:00:00 AM

 

Talking is easier than typing (thanks, Captain Obvious). Voice assistants aren’t new, but there seems to be growing chatter about smart speakers and voice banking. Is it all just hype or should banks and credit unions be taking this seriously? To help answer this, let’s challenge some common assumptions.

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Topics: Baby Boomers, Millennials, Digital Generation, technology, financial institution, digital survival, Customer Experience, Mobile Banking, Online Bill Pay, voice banking

Defining the Digital Generation

Posted by Rich Dambra

May 9, 2018 11:00:00 AM

In the cards and payments industry, the Digital Generation represents tech-savvy cardholders who are comfortable using a variety of devices and apps. They dominate consumer spending and are expected to continue to do so for decades.

So, who’s in the Digital Generation?

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Topics: digital survival, Digital Generation, Millennials, Baby Boomers, banking, Mobile Banking

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