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Should We Pay More Than Lip Service to Voice Banking?

Posted by Nicole Harper

Wed, Jun 06, 2018 @ 11:00 AM

 

Talking is easier than typing (thanks, Captain Obvious). Voice assistants aren’t new, but there seems to be growing chatter about smart speakers and voice banking. Is it all just hype or should banks and credit unions be taking this seriously? To help answer this, let’s challenge some common assumptions.

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Topics: Customer Experience, Mobile Banking, financial institution, Digital Generation, Online Bill Pay, voice banking, Millenials, technology, digital survival, Baby Boomers

Defining the Digital Generation

Posted by Rich Dambra

Wed, May 09, 2018 @ 11:00 AM

In the cards and payments industry, the Digital Generation represents tech-savvy cardholders who are comfortable using a variety of devices and apps. They dominate consumer spending and are expected to continue to do so for decades.

So, who’s in the Digital Generation?

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Topics: Mobile Banking, banking, Digital Generation, Millenials, digital survival, Baby Boomers

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