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False Positives are Positively Costing You Money

Posted by Tammy Bangs

Wed, Dec 12, 2018 @ 11:00 AM

 

I visit with a lot of BSA and Risk officers in my role as sales engineer for our financial crimes solutions.  And let me tell you something … I hear a lot about false positives. I have heard folks in our industry call these the bane of their existence. Whether it’s with sanctions screenings, AML, card processing or any other type of fraud, getting too many false positives is a bigger risk for your institution than you may realize.

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Topics: Credit Unions, automation, financial institution, financial services, AML, BSA, digital banking, banks, Financial Crimes

Convenience or Connection? FIs Need Both.

Posted by Hannah Day

Wed, Aug 22, 2018 @ 11:00 AM

In a rush to meet customer expectations when it comes to digital banking, automation, onboarding, and analytics, many FIs have mistakenly chosen convenience over connection. The result? A tremendous disconnect between cutting-edge functionality and making connections with customers in meaningful ways. Now, FIs are scrambling to repair the rift.

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Topics: Customer Experience, automation, customer satisfaction, digital banking, Digital Generation, onboarding, Analytics

4 Tactics to Unleash the Digital Survivalist in You

Posted by Tiffany Haynes

Wed, Mar 21, 2018 @ 09:03 AM

 

If you were to thumb-scroll through my inbox, you’d see close to a dozen vendor emails each day, desperately trying to disrupt technology as it relates to people. It runs the gamut from the sure-fire engagement fix, the cloud solution one can’t possibly live without, or a talent assessment that guarantees to screen out the ill-equipped. I’ve come to adore our one-click unsubscribe feature and toss them into the abyss.

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Topics: automation, digital survival, workflow

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