In this time of economic uncertainty, your customers or members need you now more than ever. They need guidance. They need assurance. The 67 million Americans who will have trouble paying their credit card bills due to the COVID-19 pandemic need to know you’re there for them.
But how do you let them know you’re there at a time when you and your staff can’t physically be there to reassure them? If you’re one of the 75% of financial institutions who have reported at least partial remote deployment, we’ve put together five best practices you can use to better serve your customers or members remotely.