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Ron Mazursky

Ron Mazursky is the Director of the Strategic Initiatives Group at Jack Henry & Associates – running a small team of industry analysts and providing support to Jack Henry’s business units and senior management. Ron has been a long-term advisor in the financial services industry, providing consulting services, advisory and product management work to financial institutions, payment networks and other interested parties over the past three decades. With prior payments and retail experience at JPMorgan Chase®, MasterCard®, Edgar, Dunn & Company, Mercator Advisory Group® and other consultancies, he has provided industry perspectives domestically and globally. He has spoken at industry and educational conferences, quoted in and written for industry publications, and participated in and moderated industry web panels – providing his perspective to industry participants. Ron has been awarded a BA in Psychology from Binghamton University and an MSIA/MBA from the Tepper School of Business at Carnegie Mellon University. Ron can be reached at rmazursky@jackhenry.com.

Recent Posts

The Real AI

Posted by Ron Mazursky

Wed, Oct 17, 2018 @ 11:00 AM

How often have you called a customer service number and gone through this exchange: “Hello, this is [fill-in-the-blank]. Please say your name. Now say your account number. Now say your PIN or password.” If you get this far, how often did the IVR get it wrong? Finally, in tears, you beg for a real person to help you. Screaming, you demand, “Give me a real person! Give me a customer service agent!” Then either someone picks up the line or you hang up in frustration. This is not AI at work. Not even close to real AI. So, what can AI do for us today?

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Topics: Credit Unions, Community Banks, Future Ready

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