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Robert Hudecek

Robert J. Hudecek is the Senior Technical Product Manager for ProfitStars RemitPlus, providing intuitive and scalable remittance / lockbox item processing software for output to virtually any customer information system. Robert holds a Bachelors of Science degree from Southern Illinois University’s Aviation Management program and has logged over 2,500 flight hours in both general aviation and corporate aircraft. Robert has been a featured presenter at conferences, seminars, and industry meetings for community and tier one financial institutions alike. For 15 years, Robert has been a key resource for banks, credit unions, and commercial entities to enhance their back office item processing capabilities and operations profitability.

Recent Posts

Data Encryption Overview - Is It Secret, Is It Safe?

Posted by Robert Hudecek

Sep 19, 2018 11:00:00 AM

The New York State Department of Financial Services (DFS) cybersecurity requirements for financial services companies went into effect on Septembers 4 of this year. On the surface, it may look like these regulations only pertain to the state of New York – but in reality, they include any party who processes or is otherwise permitted access to Nonpublic Information of New York State origin. Simply put, if your financial institution does work for any New York resident, you may now be subject to this regulation.

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Topics: Cybersecurity, Regulatory Compliance, Credit Unions, Data, banking, banks, data encryption

Lockbox / Remittance Pro Forma

Posted by Robert Hudecek

Jan 10, 2018 11:00:00 AM

Dear V.P. of Electronic Banking:

I need your help. I just received a call from our third largest depositor asking if we can provide a remittance or lockbox OCR solution to process their monthly bills and needs an answer within the week.

Sincerely,
V.P. of Deposit Operations

If the above email is the least bit familiar to your organization, you are not alone. The need for operational improvement through software solutions has never been greater. From municipalities, to healthcare, to property management, to non-profit, most market segments who receive recurring payments are looking to provide greater service with existing staff and a trusted source for this solution.

Your answer to the above letter ought to be an enthusiastic, “Yes!” A financial institution can satisfy the depositor and deepen its relationship with a client like this. Also, rather than clients coming to you with a need, you can proactively make the case to likely prospects before they begin looking.

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Topics: Financial Services Industry, Payments

Healthcare Law – An Introduction for Financial Institutions

Posted by Robert Hudecek

Nov 2, 2016 11:00:00 AM

The healthcare industry, like any profession, is not without its own set of acronyms and laws. In truth, healthcare has often followed the financial sector closely in regards to privacy law and regulations, albeit several years in arrears. With the introduction of the Affordable Care Act, the gap is quickly closing and may bring your institution along for the ride.

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Topics: Financial Services Industry

Let's Check on Checks (A Traditional Item Processing Refresher)

Posted by Robert Hudecek

Mar 16, 2016 10:00:00 AM

“Checks are going away” – this prediction has been in process since before the Check Clearing for the 21st Century Act (or Check 21 Act) was enacted in 2003. Though many industry seers at the time assumed that the truncation of checks would also signal their quick demise, as of 2012 over 18 billion checks were processed (Source: The 2013 Federal Reserve Payments Study). With financial institutions and merchants still handling paper checks for the foreseeable future, sometimes a review is in order.

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Topics: Financial Services Industry, Payments

Lockbox Services At-A-Glance

Posted by Robert Hudecek

Jul 28, 2015 9:59:12 AM


Traditionally many financial institutions offered lockbox services because they had to, not because they wanted to; and usually only to secure a high profile loan or depositor.  This approach rarely works (whether it be for lockbox or any other venture).  It is not by accident that many of the articles published on this blog focus on customer service as the strength of a community institution, and is often directly related to the community it helps create.  

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Topics: Lockbox Services

Lockbox…If not you, then who?

Posted by Robert Hudecek

Jul 28, 2015 9:56:50 AM

During my initial training as a student pilot, there was one maxim from my flight instructor that has stood out above all: “If you are not doing something, you are doing something wrong.”  Inaction can often lead to undesirable results (including, as a pilot in training, not being able to use the airplane again).

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Topics: Lockbox Services

What the Movie Industry Taught me about Merchant Processing Services

Posted by Robert Hudecek

Jul 28, 2015 9:54:01 AM

My father is a Director of Photography with over 40 years of experience working in film and television. Growing up in the “industry” allowed me the unique opportunity to become a lighting film crew member for several films, including “My Best Friend’s Wedding” with Julia Roberts and “Hoffa” with Jack Nicholas and Danny DeVito (and to date was the best part-time job I have ever had). Fortunately, this was not a position that was simply given to me, and I had to earn and learn my way from the ground up.

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Topics: Lockbox Services

Distributive Lockbox – Moving Merchants into your Processing Cloud

Posted by Robert Hudecek

Jul 28, 2015 9:51:32 AM

In these less than confident times, getting back to core values and competencies seems to be the resounding direction many businesses are taking.  Vendors are never looking to sell more widgets and process invoices or admit more patients and process claims.  Whether they are a retail store, city water department, hospital, or even a faith ministry, merchants across all verticals are looking for ways to minimize distracting duties that take any time away from their primary product or service.

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Topics: Lockbox Services

Back Office Spring Cleaning - A Little Organization Goes a Long Way

Posted by Robert Hudecek

Jul 28, 2015 9:36:23 AM

Back office…when did we get a back office, I thought we outsourced? Even though most of the transaction processing for financial institutions has moved to electronic, there is still a lot of paper being utilized today.Whether your institution’s item / check processing runs in-house, is hosted through a data center, or is handled by a hybrid model (a common mixture of locally installed software, and outsourced operations), a little refinement can go a long way.You cannot completely automate customer service, but you can automate many processes to better serve these customers.

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Topics: Lockbox Services

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