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Nicole Harper

Nicole Harper is a Sr. Strategic Initiatives Analyst covering the credit union industry and the fintech landscape as part of Jack Henry & Associates’ Strategic Initiatives Group. The Strategic Initiatives Group is a corporate analyst team that provides competitive and strategic insights and vendor partner recommendations to senior management of the company. Nicole joined Jack Henry & Associates in 2017 bringing over 15 years of marketing and research experience in the financial services industry. Her prior work experience includes serving in senior marketing management roles for large credit unions with community, military, and state employee fields of membership and providing advisory services for leading financial services providers in the U.S. such as LifeLock and Intuit.

Recent Posts

Should We Pay More Than Lip Service to Voice Banking?

Posted by Nicole Harper

Jun 6, 2018 11:00:00 AM

 

Talking is easier than typing (thanks, Captain Obvious). Voice assistants aren’t new, but there seems to be growing chatter about smart speakers and voice banking. Is it all just hype or should banks and credit unions be taking this seriously? To help answer this, let’s challenge some common assumptions.

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Topics: Customer Experience, Mobile Banking, Online Bill Pay, voice banking, digital survival, financial institution, technology, Digital Generation, Baby Boomers, Millennials

Why FIs Should Swipe Right for Fintechs

Posted by Nicole Harper

Apr 11, 2018 11:00:00 AM

 

Swipe left (not interested), swipe right (interested). While it may not be as easy as a dating app to choose your next business partner, let’s explore a few reasons why traditional financial institution (FI) and fintech relationships may be a great match.

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Topics: fintech, banking, financial institution

Customer Journey Mapping Explained in Journey’s Hit Songs

Posted by Nicole Harper

Mar 14, 2018 11:08:43 AM

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Topics: Relationship Management, Customer Experience, Business Continuity

Now Trending: The “Skinny Jeans” of Fintech for 2018

Posted by Nicole Harper

Feb 2, 2018 11:00:00 AM

Trend (think: skinny jeans)
/trend/
noun: a general direction in which something is developing or changing

Fad (think: bell-bottoms)
/fad/
noun: an intense and widely shared enthusiasm for something, especially one that is short-lived; a craze

A new year brings a fresh outlook for the year ahead, both personally and professionally. It’s a great time for reflection and for taking inventory on what to keep and what to toss away. Before I started writing this post I hit the Internet over lunch to see what’s trending in fashion to get ideas for my holiday gift card shopping spree. As I munched on my Yakisoba, I nearly lost my noodles. Here’s what some fashionistas think I should be wearing this year:

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Topics: biometrics, fintech, voice banking

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