Molly Mantei

Molly Mantei is a technical writer with the Jack Henry and Associates' Enterprise Content Services department, which provides software documentation and other content for JHA product teams. After graduating from Missouri State University with a degree in professional writing, she interned with JHA and then spent two years as an Applications Trainer with the Internet Solutions team. She now writes and maintains documentation for the Internet Solutions team’s NetTeller product and complimentary online banking products. When she isn't writing documentation, she enjoys practicing yoga, reading contemporary books, and spending time with her husband.

Recent Posts

Help Us Help You: How Providing Content Feedback Helps Everyone

Posted by Molly Mantei

Wed, Dec 19, 2018 @ 11:00 AM


Are you one of the 72% of American online consumers who would prefer to find the answer to your question on a company’s website rather than call or email the company? If so, this post is for you.

Read More

Topics: Customer Experience, Relationship Management, Credit Unions, retail, feedback, banking, customer satisfaction, Jack Henry and Associates, awareness, consumer

Banking on Budget: Why You Should Integrate a Personal Finance Management Tool

Posted by Molly Mantei

Wed, Apr 25, 2018 @ 11:00 AM

Dear Financial Institutions,

How would you react if I walked into your bank or credit union and said, “I’d like to create a budget and track my spending in your online banking and mobile app. Can you help me get started?” Would you smile as you showed me where to access your personal finance management (PFM) tool, or would you dab at your beads of sweat as you explained that you don’t offer anything like that?

Read More

Topics: Customer Experience, Mobile Banking, Credit Unions, financial institution, banking, Online Bill Pay, digital survival

Subscribe to Email Updates

Recent Posts


see all