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Kevin Moland

Kevin Moland is Director of Product Strategy for the Enterprise Payment Solutions division of Jack Henry and Associates, where he brings to bear more than three decades of experience designing online and mobile financial solutions. Since joining the financial software industry in the early 1990’s, Kevin has been a key player in the digital services revolution, providing product direction and design oversight for some of the nation’s premier online banking and commercial payments vendors. Kevin’s informal style, engaging wit and keen story-telling skills make him a sought-after speaker and teacher at conferences, user group meetings, and banking schools.

Recent Posts

The Impact of the New Reg CC Indemnity on RDC Services

Posted by Kevin Moland

Jul 3, 2018 11:00:00 AM

 

As of July 1, Reg CC will provide a new indemnity designed to protect financial institutions (FIs) that receive malicious duplicate presentment of paper items previously deposited at another bank or credit union via remote deposit capture (RDC). If your FI is the initial recipient of an item deposited via traditional commercial RDC or consumer mobile RDC (mRDC), should that same paper item later be presented for deposit at another FI, and should that FI sustain a loss due to the item already being paid, you must make the other FI whole, including reimbursement of reasonable expenses for collection.

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Topics: Mobile Banking, Regulatory Compliance, Credit Unions, banking, RDC

The Face of the Future?

Posted by Kevin Moland

Feb 21, 2018 12:30:00 PM

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Shortly after Christmas, I made my semi-annual pilgrimage to the AT&T store to pick up a new phone. As an early adopter of the original iPhone®, I’ve stayed with iOS devices over the years, but I know other manufacturers are producing amazing phones of their own. (This article is not about iPhones, it’s about the technological evolution of user authentication and what that means for financial services. If you’re not an iPhone user, this article is still for you!)

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Topics: Cybersecurity

Mining the Most Valuable Commodity in the World

Posted by Kevin Moland

May 24, 2017 11:45:00 AM

During the week leading up to New Year’s Day of 2016, I was a domestic all-star. On New Year’s morning, after I had nailed everything on her “honey do” list, my wife showed her appreciation by sending me off to spend the day “doing something I wanted to do.” The combination of her generosity and my lack of previously developed hobbies led to the discovery of a new love in my life: hiking.

I now spend at least a couple Saturday mornings each month at a local state park that happens to be one of the most beautiful places in the world. What I’ve learned over the last 18 months is that this state park also has rich deposits of the most valuable commodity in the world, and it’s easily accessible to those who stroll along its paths.

Make no mistake, this commodity is priceless. Without it, art, innovation, and excellence are impossible. Without it, persistence, durability, and consistency lose a good deal of their value. From a business perspective, this commodity is responsible for the success of companies as large and diverse as Apple, IBM, and Tesla. And yet, it’s a commodity that far too many businesses have no plan to develop or acquire.

The commodity is insight. And even though mining it is extremely cost effective, many companies just don’t take the time.

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Topics: Financial Services Industry

Are You Pitching the Right Remote Deposit Products to Small Businesses?

Posted by Kevin Moland

Oct 26, 2016 10:30:00 AM

In the decade since Check21 legislation became the law of the land, the proliferation of remote deposit capture solutions has been staggering. As far back as a year ago, U.S. financial institutions had deployed more than one million desktop scanners to their commercial customers. What was revolutionary in 2005 was a commodity by 2015. It’s a rarity now to find an FI with commercial clients that doesn’t offer RDC.

But that doesn’t mean the remote deposit market isn’t changing. Thanks to the advent of Mobile Remote Deposit Capture (mRDC), electronic deposits have become a mainstream service for consumers, too, with more than one-third of U.S. bank account users having deposited a check via a mobile device.

And now the battleground for RDC services has moved to the amorphous space between consumers and full-grown commercial clients, the mystical land where small businesses live. This shift presents a challenge to treasury management sales staff when they pitch RDC products to existing clients or prospects.

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Topics: Financial Services Industry, Mobile Banking

Who’s Afraid of Apple Pay?

Posted by Kevin Moland

May 4, 2016 10:00:00 AM

Last weekend, it happened again. I used Apple Pay to buy dinner for my son and a couple of his friends in my favorite nationwide sandwich shop, and the sandwich artist behind the counter gazed up at me in amazement and said, “Wow.”

Wow, indeed. I regularly watch store clerks go all googly-eyed when they see their first Apple Pay transaction. Even I still feel a little bit of a thrill every time I nonchalantly stick my phone next to the card terminal and hear the familiar “ding” that means my transaction has been approved. It’s been out for more than a year, but Apple Pay still spawns a sense of wonder in those who see it and those who use it.

Unfortunately, this sense of wonder in payers seems to generate a corresponding feeling of foreboding in many bankers. And why not? For years, we industry experts have been warning financial institutions that third parties like Apple were going to “disintermediate” them and take away their payments franchise. But the last two years have shed some light on mobile proximity payments, and the Apple Pay monster hiding in the corner now looks more like a friend than a fiend.

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Topics: Payments, Mobile Banking

Let Me Tell You Why I'm Leaving

Posted by Kevin Moland

Aug 28, 2015 4:12:04 PM

 

I did something today I never thought I’d do: I left my bank.

What’s even more surprising is that I stopped by that top five national bank just down the street and moved my accounts there. Part of what makes this story so strange is that after a dozen years working in a community financial institution (FI) and two decades working for software vendors that service community financial institutions, I know local banks and credit unions (CUs) are the good guys and big banks are the evil empire. Nevertheless, I’m going over to the dark side.

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Topics: Relationship Management, Mobile Banking

Same Day, Different Solutions?

Posted by Kevin Moland

Aug 25, 2015 4:26:43 PM

 

May 19th was a banner day for the payments industry. In case you missed it, a major payments entity announced its plan to speed up electronic transactions by allowing credits to flow through its ubiquitous network at unprecedented speeds. Over the last decade, new technologies and nimble payment startups had been driving major industry players in this direction. The announcement on May 19th could turn out to be a watershed event, one of those defining moments where an industry makes a pivotal shift and moves in a new direction that will define its relevance for years, maybe even decades.

If you think I’m talking about NACHA’s announcement that its voting membership approved the ballot initiative for Same Day ACH, don’t be so sure. That news may ultimately be overshadowed by another announcement made on, well, the “same day.”

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Topics: Payments

Cash and eCommerce: Can They Coexist?

Posted by Kevin Moland

Aug 19, 2015 1:45:28 PM

 

Even though everyone declared it was dying as recently as a year ago, cash is still very much alive. In fact, it’s not even sick. New reports indicate that cash is growing, or at least remaining a relatively steady form of payment in most developed countries.

Because it’s nearly impossible to track cash transactions done at the point of sale, researchers use a variety of methods to determine how much cash is being used to make payments. Everyone agrees that the total amount of U.S. currency in circulation has been increasing by about 7% per year since the beginning of the economic downturn in 2008, but most experts attribute this rise to a fear-driven increase in the amount of cash people are stockpiling and not to more frequent use of cash as a means to purchase goods and services. (As evidence of this, the number of $100 bills is growing at a much faster rate than the number of $10’s and $20’s.)

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Topics: Financial Services Industry, Payments

Better Tools, Better Bankers

Posted by Kevin Moland

Aug 19, 2015 11:25:56 AM


A couple of Octobers ago, I asked my seven-year-old son what he wanted to be for Halloween. He replied, “Dad, I want to go as a pickup truck.” I explained to him that we didn’t have the time, materials or tools to create a truck costume. The next morning, however, I saw a large box in the garage and it got me thinking. Two nights later, my son proudly stepped out in his cobbled together cardboard version of a Ford F150, complete with chrome—ok, aluminum foil—bumpers, a poster board grill, and two hastily configured guitar straps that let the entire chassis rest on his little shoulders. It was the best Halloween of his life. His “truck” wasn’t perfect, but it got rave reviews at every house we visited, and I got brownie points that lasted until the next Halloween, when he expectantly declared, “Dad, this year I want to go as an eighteen-wheeler!”

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Topics: Financial Services Industry, Information Technology

When It Comes to Security, Helping Business Is Your Business

Posted by Kevin Moland

Aug 11, 2015 9:24:04 AM

When I was much younger and still single, a coworker of mine gave me some excellent advice about finance and relationships. She had been born and raised in Britain, and I can still hear the lilt of her English accent as she told me, “My old hubby always says, ‘When poverty comes in the front door, love goes out the back.’”

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Topics: Risk Mitigation, Cybersecurity

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