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Jennifer Geis

Jennifer works in the Strategic Initiatives Group at Jack Henry & Associates. In her current role as a Strategic Initiatives Analyst, she focuses on the payments and analytics space. This emphasis includes working as an industry expert in the fields of online and mobile payments, as well as card and digital channel technologies. Jennifer works internally to act as the liaison between product and executive teams to recommend product enhancements, vendor partnerships, and marketing initiatives. She also works with industry analysts to research and forecast digital banking and electronic payment trends. She possesses over 20 years of experience in the financial services industry, working for a large regional financial institution and two of the top financial service solutions providers in the U.S. Her focus includes strategy, product development, marketing and management.

Recent Posts

Conversational Payments: How Voice Technology is Changing the Way We Pay

Posted by Jennifer Geis

Aug 15, 2018 11:00:00 AM

Communication and conversation have come a long way within the past decade. I realize I’m totally dating myself, but in talking with my 15-year old daughter, who was frustrated because her iPhone battery didn’t last as long as she’d like, I explained that phones used to be connected to the wall. In horror, she asked, “How did you get in touch with people when you’re not at home?” I then explained further that someone could actually pick up another phone in the house and listen in on your conversation. After a huge gasp, she said, “Wow, that must have been a long time ago!” In reality, it hasn’t been that long ago, yet it seems like ages when comparing how far technology and the way we communicate has progressed.

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Topics: Payments, Online Bill Pay, Tomorrow's Technology, voice banking, financial institution, technology, alexa, echo, google home

FinTech vs. BigTech and What Community FIs Should Know

Posted by Jennifer Geis

May 2, 2018 11:00:00 AM

Fintechs emerge

There’s always been a lot of competition in the banking business. Big banks, community banks, credit unions and eventually online-only banks compete for market share, investor dollars, and  consumer trust. Back in the early 2000s, the notion of focused Fintechs emerged. PayPal was one of the first true Fintech firms. It received its first wave of funding in 1998 and later launched a mobile payment platform specifically for Palm Pilots and PDAs (personal digital assistants). Remember those? In addition to PayPal, other early Fintech players included Mint and Square. Mint created a personal finance management dashboard in 2006 and Square launched a mobile point-of-sale terminal in 2009.

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Topics: Credit Unions, fintech, banking, financial institution, API, bigtech

New Year, New Payment Strategy? 5 Top Trends to Add to Your Payments Resolutions This Year

Posted by Jennifer Geis

Jan 31, 2018 11:00:00 AM

As we ring in the new year, we can’t help but look forward to what lies ahead. New Year’s resolutions keep us focused on our goals and help us plan for success. With such historic advances such as real-time payments, artificial intelligence, mobile wallets, and open banking, 2017 has seen unprecedented advancements in the way we pay.

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Topics: Payments, Mobile Banking

Are You Ready for Real-Time Banking?

Posted by Jennifer Geis

Sep 13, 2017 11:45:00 AM

For an overview and definition of real-time payments, read the previously published blog titled ‘The Biggest Misconception of Real-Time Payments’.

There is no doubt that we live in a society which values time. Innovative companies are cropping up every day to help us do things faster.

Financial services consumers are demanding not only speed, but convenience, automation, reliability, and transparency among transactions in addition to real-time funds availability. In addition to consumer expectations, drivers of this faster payment movement include technology innovation, new players and business models, business expectations, enhanced safety and soundness, and globalization and regulatory pressure. As we evaluate those drivers, many industry experts believe that financial service providers will begin to see benefits from functionality that leverages faster payments. 

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Topics: Payments, Tomorrow's Technology

The Biggest Misconception of Real-Time Payments

Posted by Jennifer Geis

Aug 16, 2017 12:57:13 PM

A recent metamorphosis of the payments industry began with same day ACH (automated clearing house). ACH is basically the rails that connect banks and credit unions in the United States and allow payments to move between various accounts. Beginning last September, 2016, NACHA (National Automated Clearing House Association) adopted a rule to provide a new, “ubiquitous” capability for moving ACH payments faster. The rule was planned to occur in a three phased approach. Phase one, required a mandate for the ability to receive and process same day credits, and introduced additional processing windows for settlement times. Phase two, which is scheduled to go into effect September 15, 2017, required a mandate for the ability to receive and process same day debits – in addition to credits. And lastly, phase three, planned for March 2018, will make same day ACH funds sent before a specific cut-off window available to the payee by end of business on the same day.

Just as same-day ACH seems to be picking up steam and appears to solve the answer to all payment problems, we discover it’s not fast enough. We need faster – we need instant – we need real-time! The mobile-first, digital minded, technology hungry end consumer is doing everything else faster, therefore the way they pay is no exception.

Enter real-time payments.

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Topics: Payments

New Year, New Changes to Digital Banking

Posted by Jennifer Geis

Jan 20, 2016 10:00:00 AM

As we welcome each New Year, we welcome change. Hopes of change for the better – better health, better organizational habits, better financial status, etc. We make resolutions for change. We are not the only ones changing. The financial services industry is changing also. The bank and credit union is moving from a place you go, to a thing you do. Financial services used to be all about asking, ”How may I help you”, leaving the answer wide open to a multitude of generic answers. But now, it’s all about ”Did you know”, a much different question that leads to answers that are helpful, insightful, personal and individual to each person asking. This direction is positioning the financial institution as a helpful advisor to the customer or member and putting financial institutions in the driver’s seat to truly improve the consumer’s financial health and well-being. The financial services industry has high hopes of becoming more with this change.

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Topics: Financial Services Industry, Information Technology

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