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Jackie Marshall

Jackie Marshall is Director of IT Regulatory Compliance for Gladiator Technology, a ProfitStars solution. She is responsible for developing and maintaining IT regulatory/compliance-oriented products and services for financial institutions throughout the nation. With more than 24 years of business experience in the financial services industry, Jackie has extensive knowledge of IT regulatory compliance. As a recognized expert, she skillfully guides clients through state and federal compliance regulations, industry standards, and audit recommendations for IT and security issues.

Recent Posts

Identifying Gaps in your Cyber Resilience Strategy

Posted by Jackie Marshall

Oct 5, 2016 10:30:00 AM

According to the 11th Annual Global information Security Survey conducted by PWC and CSO, 84% of CEOs, 82% of CIOs and 78% of CISOs are confident in their organization’s formal cybersecurity program. However, the number of organizations reporting losses of more than $10 million per incident is up 75% since 2012. Why do these C-level members believe their cybersecurity programs are doing more than an adequate job? Perhaps it’s because their organizations are most likely spending more of their annual budget on cybersecurity defenses and applying more internal resources to manage cybersecurity controls.

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Topics: Information Security, Cybersecurity

So you've launched a Mobile Banking App, are you ready for a Behavior Change?

Posted by Jackie Marshall

Aug 28, 2015 4:24:39 PM


In last February’s blog – Best Practices for Building an Enterprise Wide Electronic Channel Strategy, I wrote that financial institutions should consider a paradigm shift in strategy that includes a focus on e-banking services, service components, and delivery channels.

This strategy is also important as the process will help determine how all banking delivery channels may change after deploying mobile banking. What’s key in this risk based approach is development of an effective delivery channel mix for future online and face-to-face banking interactions. Prolific use of mobile devices doesn’t necessarily spell the demise of traditional banking channels, but instead, powers customer’s demand for more information and interaction through multiple touch-points, some of which must be available anytime, and anywhere.

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Topics: Risk Mitigation, Mobile Banking

Best Practices for Building an Enterprise-Wide Electronic Channel Strategy

Posted by Jackie Marshall

Jul 24, 2015 11:42:00 AM


Banking online using an iPhone or Android to check account balances, pay bills, and deposit checks is a current hot topic of discussion in many board rooms. Consumers and businesses are quickly migrating banking tasks away from the traditional brick and mortar branch to more convenient on-demand, 24/7, bank anytime-anywhere services that fit today’s fast paced lifestyles. A recent study conducted by the Independent Community Bankers of America (ICBA) revealed that more than twice the number of community FIs now offer mobile banking compared to just two years ago. Plans to implement mobile banking by 2014 are expected by 44 percent of the community banks polled. But, for many FIs this is a challenging time. Keeping up with competition to quickly deploy services like mobile banking may create strategic challenges and short change existing processes and standards.

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Topics: Channel Strategy

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