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Deborah Matthews Phillips

As the Managing Director of Payment Strategy at Jack Henry & Associates, Deborah Phillips, AAP combines her expertise in payments industry issues, compliance, marketplace intelligence, product management and marketing to drive strategy and innovation. Deborah was the visionary behind SmartSight®, an interactive business intelligence tool designed to help financial institutions mitigate risk. This innovative solution was the 2013 recipient of NACHA’s prestigious Kevin O’Brien ACH Quality Award. Deborah has been actively involved in various industry councils, including serving as Chair of the NACHA Internet Council, and is currently a member of the Payment Innovation Alliance Advisory Committee for Consumer Payments. Deborah’s long history of involvement with the Internet Council includes leading the WEB/TEL workgroup and serving as the Marketing and Communications Committee Coordinator. She also previously served on the NACHA Electronic Check Council steering committee as Co-chair of ECC’s Communications Workgroup. She served as a member of NACHA’s Communications and Marketing Advisory Group. Deborah has contributed to advancing the ACH industry through a variety of industry initiatives, such as NACHA's Payments Conference Planning Committee, NACHA's Marketing Management Group, and by serving as Vice-Chair of the Payments Executives Forum's Marketing committee and participating on the American Payroll Association's ACH Advisory Committee. Deborah is Jack Henry & Associates’ delegate to the Federal Reserve Bank’s Faster Payments Task Force. Deborah is a recognized speaker, presenting at national and regional venues and is a frequent contributor to a wide variety of magazines and trade publications. She earned the prestigious AAP (Accredited ACH Professional) designation in 2001. Deborah holds a degree in Communications from Northwestern University, and earned executive certificates from Cornell University and University of Southern California.

Recent Posts

Four Strategies for Winning the Hearts and Minds of Gen Z

Posted by Deborah Matthews Phillips

Wed, Sep 25, 2019 @ 11:03 AM

Most financial professionals would agree that in recent years, we’ve been inundated with articles and reports containing tips and tricks for capturing the loyalty of the Millennial generation. Yet, in what felt like a blink of an eye, the oldest members of that cohort are now approaching middle-age; and today, there’s a powerful generation emerging that deserves focus and attention – Gen Z.

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Topics: Financial Institution, Community Banks, Future Ready

What Does a Gorilla Have in Common with Emerging Payments Trends?

Posted by Deborah Matthews Phillips

Wed, Sep 11, 2019 @ 11:00 AM

What does a gorilla have in common with emerging payments trends? The answer to this riddle is rooted in a well-known phenomenon in neuroscience called “inattentional blindness” – the failure to notice visible but unexpected objects because attention is being focused somewhere else.

The concept of inattentional blindness emerged in popular culture in 1999, when Harvard University psychologists Daniel Simons, PhD, and Christopher Chabris, PhD, conducted a study where participants were asked to view a film of two basketball teams, and count how many times a basketball passed between members of one team. Half failed to notice a person wearing a gorilla suit walking across the floor mid-game.[1] (If you’d like to test your attention skills, you can view the video.)

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Topics: Financial Institution, Payments, Digital, Future Ready

The Human Imperative

Posted by Deborah Matthews Phillips

Wed, May 22, 2019 @ 09:05 AM

Imagine one of the most deeply personal conversations of your life – a devastating terminal health diagnosis – being delivered by a robot.

This happened to a patient in a Fremont, CA hospital this year. He received the bad news when a telemedicine robot rolled into Ernesto Quintana’s hospital room and a remotely located physician informed Mr. Quintana by video call that his days were numbered.[1]

I imagined myself in such a situation, growing despondent over the depersonalization of our most sensitive encounters. As technology becomes pervasive across all areas of our lives, it’s time to reflect on critical philosophical questions about how and where to draw the line when technology becomes a poor substitute for human engagement.

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Topics: Credit Unions, Digital and Community Banking, Digital, Community Banks

The Deceptive State of Americans’ Finances

Posted by Deborah Matthews Phillips

Wed, Dec 05, 2018 @ 11:00 AM

It’s a family tradition during the holidays to acknowledge our blessings and express thanks for the many opportunities and privileges we have. Despite recent stock market volatility, there’s still so much to be grateful for, and there are some indicators to support an optimistic future:

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Topics: Community Banks

An Opportunity to Help Advance the Future of Faster Payments

Posted by Deborah Matthews Phillips

Wed, May 23, 2018 @ 11:00 AM

“Life moves pretty fast.” Sage wisdom from one of my favorite movie characters. Who knew that a movie made 32 years ago – Ferris Bueller’s Day Off - would be so enduringly prophetic?

Technology has fueled today’s expectations of immediacy. I am too busy to wait in line for my latte so I order ahead with an app. I expect to pick up my ecommerce order at the store within an hour or two. I use messaging services to communicate with family and friends and usually receive a prompt response. 

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Topics: Fintech, Payments, Digital, Community Banks, FI Operations, Future Ready

The Data Sharing Dilemma – Opportunity or Threat?

Posted by Deborah Matthews Phillips

Wed, Jan 24, 2018 @ 11:00 AM

January is strategically important for the European countries that faced this month’s PSD2 directive deadline. This requires banks to facilitate access via APIs to customer accounts, provide account information to third-party apps, and support payment initiation services upon a customer’s explicit consent. Here in the U.S., some believe open banking is coming, even without a similar mandate. (McKinsey defines open banking as a collaborative model in which banking data is shared between two or more unaffiliated parties to deliver enhanced capabilities to the marketplace.)

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Topics: Data Management, Data and Analytics

Demolition Man: 1990s Pop Culture Vision of the Future, Realized

Posted by Deborah Matthews Phillips

Wed, Sep 27, 2017 @ 12:15 PM

Hollywood’s dystopian genre chills and thrills us by incorporating revolutionary technology into its vision of the future. The film industry at the turn of the 21th century produced several legendary examples, such as Minority Report, Blade Runner and Running Man.

One of my favorite films from this crop is Demolition Man, a cornucopia of 1993-era kitsch and knock-‘em-up action. In case you missed this one, here’s a plot summary: In the late ‘90s, southern California is engulfed in a crime war. Both Simon Phoenix (Wesley Snipes), a despicable villain, and John Spartan (a wrongly convicted cop played by Sylvester Stallone), are incarcerated in ice in a CryoPrison, suspended in time. The story takes place in post-apocalyptic 2032, when Spartan is thawed out to recapture the evil Phoenix and awakes to a completely different world.

Despite the fact this movie was made almost 25 years ago, there are numerous examples where this movie “got it right” by accurately and seamlessly weaving futuristic technologies into the storyline.

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Topics: Future Ready

The Next Generation of Frictionless Payments

Posted by Deborah Matthews Phillips

Wed, Mar 29, 2017 @ 11:15 AM

I confess…I am that picky person that pinches the produce and squeezes the Charmin at the grocery store. Honestly, I don’t enjoy grocery shopping – I dread standing in line, knowing there are better ways to invest my precious free time. Amazon launched a new concept store in Seattle, Amazon Go, for the 67% of consumers like me that never shop for groceries online yet yearn for greater convenience.

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Topics: Payments, FI Operations, Future Ready

Urgent Advice: Leverage Payments to Win Digitally-Dependent Customers - Part 1

Posted by Deborah Matthews Phillips

Wed, Jan 25, 2017 @ 11:30 AM

An ice breaker question at a meeting I recently attended read, “What technology innovation has made the most impact on your life?” Not surprisingly, a large majority of people held up their smartphone. Even though it was only ten years ago when Apple unleashed the iPhone, in the fast-paced world of technology, ten years feels like a lifetime. Most of us can’t imagine what our existence would be like without it.

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Topics: Digital

Urgent Advice: Leverage Payments to Win Digitally-Dependent Customers - Part 2

Posted by Deborah Matthews Phillips

Sun, Jan 01, 2017 @ 11:30 AM

If you recall last week’s blog post, the impact of this digital dependency has been indelible on our industry. For at least half of consumers, technology is a key factor in selecting their financial institution. More than half say mobile banking will change the way they bank in the future. But how will this impact your financial institution moving forward?

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Topics: Digital

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