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The Human Imperative

Best-In-Class Series, Part One - Attracting Small Business Clients

The Power of Credit Cards: Drive Satisfaction and Competitive Value

Building Small Business Relationships in the Digital Age

Saving Your Data Means Saving Your Customers

No Shirt. No Shoes. No Card. No Service.

Oh, the Humanity! Keeping Your Personal Touch While the Industry Goes Digital

Tools of the Trade Series, Part Six - Automating Loan Renewals for Future Growth

Marketing Your Institution: Understanding Generations - Part III: How Your Institution Can Retain Boomers

Marketing Your Institution: Understanding Generations - Part II: How Your Institution Can Market to Gen Z

Marketing Your Institution: Understanding Generations - Part I: How Your Institution Can Attract Millennials

Tools of the Trade Series, Part Five - Financing Accounts Receivable

The Final Four – Developing Your Winning Strategy for New Technology

Tools of the Trade Series, Part Four - Creating Efficiencies Throughout the Life of the Lending Relationship

Present Like a Pro – 5 Tips from TEDx

5 Ways to Get the Most Out of Your Data

Tools of the Trade Series, Part Three: Using Loan Origination Strategies to Create Efficiency

Three Lessons from "The Four Freedoms": What Norman Rockwell Can Teach Us about Marketing Financial Services

Why FIs Should Swipe Right for Fintechs

Tools of the Trade Series, Part Two: Omnichannel Delivery Creates the Ultimate Customer Experience

A History Lesson on Consumer Lending

Data Analytics: What's the Hype About?

Tap and Go: How Contactless Cards Could be Shaping the Future

Tools of the Trade Series, Part One: Enhanced Digital Banking Experiences

How Does Your Investment in Digital Strategy Value Both, Your Employees’ and Customers’ Experience?

The Team Approach to Cybersecurity

It's Smooth Sailing in Commercial Lending Today (But Plan Ahead for Tomorrow)

AI and the Modern Marketer’s Toolkit

Mobile Wallets: Where are we Now?

Trends Driving the Financial Services Industry in 2019

Help Us Help You: How Providing Content Feedback Helps Everyone

Six Steps for Loan Officer Success in 2019

False Positives are Positively Costing You Money

The Deceptive State of Americans’ Finances

Understand Small Business Cash Challenges and Turbocharge Your C&I Efforts

Crushing the Compliance Burden with Artificial Intelligence

Company Culture – Where Philosophy Meets Action

Three Lessons from "The Four Freedoms": What Norman Rockwell Can Teach Us about Marketing Financial Services

Holiday Shopping Safety

Monday Night Football: It’s half-time for CECL

Sales Strategies: Learning to Thrive on the 5 Ms

Banking’s Newest Four-Letter Word: Varo Receives Preliminary Fintech Bank Charter Approval

Reinventing Your Card Strategy for the Digital World

Become More #CyberAware about Current Threat Trends

Take the 2018 "Retention Visit Challenge" to Boost Your 2019 Results

The Real AI

Top Employee Cybersecurity Training Pitfalls to Avoid

A History Lesson on Consumer Lending - Part 2

4 Reasons Your Commercial Loan Process Is Costing You Valuable Business

True Community in Financial Services

Financial Fitness: Helping Consumers Achieve Their Goals

Seven Basic Truths in Commercial Lending, Part Two

Data Encryption Overview - Is It Secret, Is It Safe?

A Fresh Take on Preparedness for the C-Suite and IT Managers

Seven Basic Truths in Commercial Lending, Part One

Onboarding for Mobile Banking Apps: 3 Tips for a Standout User Experience

Convenience or Connection? FIs Need Both.

Conversational Payments: How Voice Technology is Changing the Way We Pay

The 5 Cs of Credit Still Reign

That Pesky Doorbell

Servicing the Healthcare Market

A Scout's Guide to Commercial Lending

The Next Generation of OFM Is Here

Be a FinTech Contributor

Consider a GPS for Your Commercial Loan Portfolio

Big Business in Small-Dollars

The Impact of the New Reg CC Indemnity on RDC Services

Mobile Services--Not Just for Borrowers Anymore

Three Ways Financial Services Leaders Can Improve Talent Management

Are You Ignoring Your Core?

The Six Primary Benefits of Digital Lending Platforms

CECL: Not all models are created equal…

Should We Pay More Than Lip Service to Voice Banking?

Lending at the (New) Speed of Business

Small Businesses … Big Opportunities

An Opportunity to Help Advance the Future of Faster Payments

All Rivers Lead to the Sea

Mobile Banking Trends Continuing to Rise

Defining the Digital Generation

Gift-Worthy Tech Mom Will Love for Mother's Day

FinTech vs. BigTech and What Community FIs Should Know

Banking on Budget: Why You Should Integrate a Personal Finance Management Tool

Playing with Giants – How to Compete with the "Bank of Amazon"

Saving Your Data Means Saving Your Customers

Why FIs Should Swipe Right for Fintechs

Fun Sailing Terms that Also Apply to Financial Services

So Long, Farewell Signatures

Steps and Missteps (And How to Effectively Refine Your AML Program)

Commercial Lending Officers: A New Endangered Species?

The Final Four – Developing Your Winning Strategy for New Technology

4 Tactics to Unleash the Digital Survivalist in You

Customer Journey Mapping Explained in Journey’s Hit Songs

Closing the Loop as Our Commercial Lending Suite Evolves

Using Stories in Business Presentations

Are You CECL Compliance Ready?

The Timely Death of End-to-End

The Face of the Future?

The Future of AML and Fraud Detection and Prevention = Advanced Analytics

Taming the Monster on Your Desk

The Tea Leaves Have Spoken - Making the case for more robust commercial loan growth in 2018

Now Trending: The “Skinny Jeans” of Fintech for 2018

New Year, New Payment Strategy? 5 Top Trends to Add to Your Payments Resolutions This Year

Pay No Attention to That Credit Officer Behind the Curtain

The Data Sharing Dilemma – Opportunity or Threat?

Fintech and Payments Trends to Watch in 2018

The Future of Commercial Loan Underwriting Has Arrived!

Lockbox / Remittance Pro Forma

Give Me My Screen Time

Top 5 Commercial Lending Posts of 2017 – Part 2

Reputational Risk: Better to Learn From Others

Securing Your Personal Information Online

The Four Pillars of Relationship Management

Big Data, Advanced Analytics, and Your FI

Observations from the 2017 Atlantic Hurricane Season

The Six Ps for Success in Selling

The Four Elements of a Successful Presentation Opening

Move Over, Mr. Robot: 4 Tips to Humanize Your Communication Strategy

Integrated Portfolio Management Strategies Allow Credit ACE to Shine

5 Emerging Game Changers in Commercial Credit Risk Management

The Next Wave of FinTech: Portfolio Management

4 Steps Community Financial Institutions Can Take to Compete with Online Lenders

Capturing the Emerging Businesses Market by Achieving 0 to 60 with Record Results

5 Things You Need to Know About CECL

It's Time to RATE the Effectiveness of Your Small Business Lending Process

Demolition Man: 1990s Pop Culture Vision of the Future, Realized

Real Face Time: Conferences Deliver What Devices Can’t

Are You Ready for Real-Time Banking?

Surviving the 'Wheel of Death' – 5 Critical Steps for Crafting a Data Integration Strategy

The Future of Security Biometrics: You Knew Me at “Hello”

The Next Wave of Fintech: Software as a Strategy

The Biggest Misconception of Real-Time Payments

Loan Origination is No Longer Enough

Help Me Out: 4 Ideas for Leveraging Help Documentation

Why Banks Should Care More about Small-to-Midsize Businesses

Top 5 Commercial Lending Posts of 2017

Summer Recap: The Top 5 Strategically Speaking Posts So Far!

Research: What We Don’t Know WILL Hurt Us!

The Evolution of Small Business Lending – Online and Mobile

6 Questions to Consider When Performing a Data Conversion

M Is for Machine Learning -  Not Magic

Is This the Age of De Novos?

2 Big Changes That Will Impact Your Vendor Management

Card-Not-Present Fraud: How to Save Consumers from Themselves

Healthcare Lending… Thinking Beyond the Doctor’s Office

Why Banks and Credit Unions Should Stop with the Shenanigans and Focus on Creating Content that Matters

5 Signs that Your Disaster Recovery Program Is In Trouble

Digital Marketing Trends: A Primer for Financial Brands

To Pay Or Not to Pay… And Then What?

Mining the Most Valuable Commodity in the World

The Bank – Business Disconnect ... What is Your Application Process Saying to Borrowers?

How to Build Rapport with Your Customers

Loan by Robot?

Unraveling the Mysterious Risk of Healthcare Lending

The Interconnected Future of Open Banking

Frictionless Payments: The Never-Ending Pursuit

Not All Lines of Credit Are Created Equal

Four Pillars of a Strong Response to User Accessibility Needs (Part 3)

Four Pillars of a Strong Response to User Accessibility Needs (Part 2)

The 20th Anniversary of “The Five Keys to Accounts Receivable Financing”

Four Pillars of a Strong Response to User Accessibility Needs (Part 1)

The Next Generation of Frictionless Payments

FinTech “Space Race” to Build a Fully-Integrated Commercial Lending Platform

Four Things Product Teams Can Learn from Archery

6 Tips For Planning Stress Free Data Conversions

Develop a Strategy to Nurture Your Small Business Loan Declines

It’s Time for Bed

Question: When Does “It” End? Answer: “It” Doesn’t.

It's Time to Meet Businesses Where They Live ... Online

How to Email an Executive: Six Tips from Senior Management

You Failed Your Disaster Recovery Test! Now What?

“The Long and Winding Road” of Commercial Lending

Higher Rates = Happy Days?

CECL Requirements…Our Modern-Day Y2K?

Urgent Advice: Leverage Payments to Win Digitally-Dependent Customers - Part 1

The Value in FinTech Conferences

The Five Most Meaningful Impacts of Lending Efficiency

Do You Make These PowerPoint Mistakes in Your Presentations?

The New Reality of Incident Response Plans

Urgent Advice: Leverage Payments to Win Digitally-Dependent Customers - Part 2

Why Financial Institutions Shouldn't Ignore Marketing Lenders

People, Process, Product: What if “the Profit” Paid a Visit to Your Bank?

The Top 5 Strategically Speaking Posts of 2016

Ditch the Map!…Navigating a Changing Portfolio

Work Smarter - Not Harder

3 Ways Credit Unions Can Make Their MBL Troubles All but Disappear

Commercial Lending in the Coming Year – Trends to Watch

Storing Data in a Mountain… So What?

Recap: 3 Core Blog Posts for Your Thanksgiving Holiday

The Benefits of Early CECL Adoption

Stand Pat and Starve. Diversify and Thrive.

Ubiquity Is Key!

Helping Create Small Businesses that Thrive...Advice from a Sales Manager

Healthcare Law – An Introduction for Financial Institutions

Are You Pitching the Right Remote Deposit Products to Small Businesses?

Four Keys to a Superior Online Lending Experience

What is the difference between customer and commercial use of mobile remote deposit capture? Are you using the right one?

D Is for Data Is for Decision

Security in the Financial Services Industry

5 Key Drivers of Website Traffic

Identifying Gaps in your Cyber Resilience Strategy

Improving Your Institution’s Readiness and Your Next IT Exam Results with One Simple Strategy

Data Integration Key to Successful CECL Compliance Strategy

The Right Inputs

Do You Need a Professional Brand?

Partner with Alternative Lenders … Why Would I Want to Do That?

The Power of (Core) Evolution

The Trust Equation

Apply Now - Commercial Lending in the 21st Century

The FinTech My Children Will Inherit

Are Intelligent Assistants Smart Enough Yet?

What Your Loan Pipeline Is Telling You

Using Information to Effectively Engage With Clients

Living Core Philosophies, Not Just Meaningless Platitudes

How Your Bank Can Stand Out On Social Media

Rewards Apart

Strategically Speaking Has Moved!

Secure Your People, Secure the Future

Creating Sales Champions, Even in a Challenging Market

Preparing Customers for User Interface Updates

“I Need My Data Converted Yesterday!” - Tips for Speeding up a Data Conversion

How to Create a Strong Brand Identity

Cyber Security This Cyber Monday

Interoffice Mail Lives On!

The Next Big Thing in Payments Could Be You

Technology is Changing Commercial Lending – What to Do for Success

Trading Places Just Might Transform Your Business

Reducing Compliance Risk through Website Compliance Reviews

The Time is Now for Redesigning a User Interface

For Small Businesses, the Buck Starts Here

Commercial Mobile RDC – The Undiscovered Country?

5 Clear Signs You’ve Outgrown Your Factoring Software

The Hidden Challenges to Product Integration - Shall We Dance?

Maintaining Net Interest Margin in a Rising Interest Rate Environment

How We Build Products to Improve User Experience

Lockbox Business Continuity – Disaster Planning

Making the Case for Bill Pay

Keeping the Holiday Bright and Online Banking Fraud Free

Relationship building: Today it’s all about retention.

Commercial & Industrial Loans: the stuff dreams are made of

Biometric Technology on the Rise for Authentication and Payments

A Step by Step Guide to Business Continuity Planning

The Endless Cybersecurity Summer

How to Educate, Engage and Retain Your Customers

Social Engineering, Phishing, Vishing: 3 Common Elements & How to Combat Them

Consumer, do we really know you?

Banking Better Than Before

Online Lending: Time to Get in the Game

Growth in Asset Based Lending Calls for a Return to Fundamentals

Same Day, Different Solutions?

Blind Spots in Banking: Fraud, Branches & the Brains of Gen Y

Incident Response Plans & Vendor Mgmt: Lost in the Cybersecurity Mix

Jack Henry & Associates to Deliver Best-in-Class Solution to Mobilize Bank Branches with Surface Pro 3

Branch Banking from Anywhere

How to Grow Existing Client Relationships

Who’s Putting on Payments?

ONE is the Loneliest Number?

4 Ways to Connect with your Customers through Email Marketing

Business is About People (and Their Data)

Lockbox Services At-A-Glance

How to Fight a Decreasing NIM in Your Financial Institution

Candidate for the Endangered Species List – The Loyal Business Customer

Calculating Customer Relationship Management ROI

Young Lenders and the Groundhog Syndrome

The Four C’s - Cybersecurity, C-Suite, Clarity, and Collaboration

Let Me Tell You Why I’m Leaving

"Omni Channel” vs “Best of Breed”

Part 2: UI/UX Best Practices

UI/UX: What is it and Why you Should Care

Cash Payments: Not Just for the Underbanked

2015 – The Return of Optimism

Humans Can’t Do Passwords: 3 Tips to Help FIs and Homo Sapiens

Pull the String on Your Client Relationship Management Strategy

6 Steps for Loan Officer Success in 2015

6 Tips for Shipping Data Securely

The Future of Patient Payments in Healthcare

5 Tips to Increase Your Mobile Banking Adoption

End of Support - Don’t Take an Unnecessary Risk

Faster Payments Brought to You by the Me Generation

¿Dónde está Waldo?

The Financial Institution Website: Where Community Meets Cyber Crime?

Building Collaborative Software

Lockbox…If not you, then who?

Apple Pay! Now What?

The Continuing Evolution of Your IT Infrastructure

Pricing Strategy Segmentation and its Impact on Portfolio Profitability

Developing an Information Security Wellness Program for your Financial Institution

Navigating the Murky Waters of Alternative Lending

Mobile Remote Deposit Capture: As Good As It Gets?

The Non-Traditional Bank

Lending Officer Pain Points

Patch Management 101

When It Comes to Security, Helping Business Is Your Business

Get Social with your Institution

Betting the Bank on Your IT Experts

Gen Y Needs Your Financial Institution…But Without the Institution Part

Gamification: a Game Changer for Customer Engagement Strategies

The Fight Against Malware Has Moved Skyward

Mobile Banking - Big Business in Your Small Business

The Art of Hosting

How to Perform an Acquisition without Losing Your Legacy

I’ve Got People

Top 10 Reasons to Send Speadsheets Back to the 80’s

April 2014: A Busy Month for Fraud Alerts!

Carts & Horses – Integrate or Implement?

Spring Cleaning for IT Systems

For Customers, UX = XOXO

What the Movie Industry Taught me about Merchant Processing Services

How to Market to Millennials: Tips You Can Use

It’s Spring: Time to Grow Your Online Bill Pay

Mobile Remote Disruption: Preempting Defection

NIST Cybersecurity Framework Standards

The “Art” of the Partnership

Technology Buzzwords

Data, Data, Everywhere

Compliance, the Missing Piece to a Managed IT Service Puzzle

Navigating Your Way through the Cloud

How Does Customer Profitability Increase Our ROE?

What Are Your Keys To Successful Business Development in 2014?

Pharming Attacks: What You Need to Know to Keep Your Website Safe

Five Trends to Watch in Banking

Peace in Government, Good Will to Bankers

3 Trends to Watch in 2014: Debit Decelerates, Prepaid Unhinges & Low Energy Explodes

The Ever Evolving World of Mobile Banking

How To Convert Data Without “Breaking the Bank”

Bank Leaders, Are You Targeting The Medical Industry?

Cash and eCommerce: Can They Coexist?

Incident Response the Boy Scout Way

Distributive Lockbox – Moving Merchants into your Processing Cloud

Four Small Business Lending Trends to Watch

IT Infrastructure Reporting – Do You Have a Winning Game Plan?

The Do's and Don'ts of Online Bill Pay

Foursquare and Mobile Banking – What’s the Connection?

Get a Head Start with Education on Pending Social Media Guidance

A Better Way to Price Loans and Establish Deposit Rates

What exactly is “Agentless” Malware Detection?

Healthcare Market: Are We Missing the Target?

What Do You Mean, You’re Not Testing Your Incident Response Plan?

How Long is Too Long? – Window Server 2003R2 End of Life is Coming

Walking a Financial Tightrope (Without a Safety Net)

Five Common (and Costly) Loan and Deposit Pricing Errors

ATMs & Mobile Devices – a Game Changer for Person-to-Person Payments

Top 5 Questions to Ask Before Changing Your Branch Structure

Today’s Teller - Brains? Brawn? Or Both?

What If

Paradox in Payments: Fees, Fraud & Fragmentation

Growth in the Trucking Sector Translates to New Opportunities for Your Institution

Back Office Spring Cleaning - A Little Organization Goes a Long Way

So you’ve launched a Mobile Banking App, are you ready for a Behavior Change?

SIP Trunking – What is it and Why Should You Care?

Avoiding the IT Systems Cliff

The Customer Awareness and Education Disconnect

Lengthen Your Stride

Just when you think you have it All Figured out … Something New Comes Along

Better Tools, Better Bankers

Why FinTech is Cool…

Pretty Flashing Lights – Not Just for Christmas

It’s time to clean house: redesign your website’s content

Financing in Healthcare; the Patient Pay Effect

How to Win the Mobile Wars: Nudging NOT to Buy

Prepaid Cards – the Benefits to Small Businesses

Anytime, Anyplace: Security and Strategy for a BYOD Workforce

Best Practices for Building an Enterprise-Wide Electronic Channel Strategy

How Many Branches are too Many?

Big Trouble in Little Data

Advanced Threat Intelligence: The Future of Online Banking Security

Internet Banking to Mobile Banking … and Somewhere in Between

The Beginning of a New Era??

Turning the “Unbanked” into Good Customers

HIPPA, EOB, ROI - Can you speak my language?

Debit 2.0: Surprisingly Good News…for Exempt Issuers

One from the archives .... Customer Profitability Distribution

Shaping Your Financial Destiny

Mailbox vs. Inbox – How not to ruin your customer’s day

Postponing Decisions for Online Banking Security Awareness Training = Risky Business

Innovate Your Way To Branch Sales Effectiveness

Navigating your Bank in Turbulent Times: Do You Have the Tools you Need for the 21st Century?

It’s time to add a “6th C” of credit

The Face of Things to Come

Behind the Scenes

EMV ATM OMG

Deposits are Not the Pain

Mobile Doesn’t Matter

How can banks develop effective marketing plans that can reel in revenue without “breaking the bank”?

Budgets Don’t Work

Breaking Up is Hard to Do

Is Your Organization Going for the Gold, Silver, Bronze or a Certificate of Participation?

Camouflage: Your Best Prospects Are Disguised as Customers

Prepping for your next Federal Exam: Actionable Activities to Prove FFIEC Authentication Guidance Accountability

Reviewing Targeted Return on Equity Requirements

The Small Business Isn’t So Small Anymore

Babies, Toothbrushes & Chinese Bank Accounts: An Update on Mobile Banking & Payments

Forget About that Cloak of Invisibility – Part Two

Forget About that Cloak of Invisibility – Part One

Lessons Learned from FLAME

The Long and the Short of Unified Communications

Thick or Thin?

Budgeting Yoga

Take the Lead with Your Customer Awareness Campaign

Deposits Everywhere…And No Place to Put Them

I Bank at Caribou Coffee

2012: “The Year of the Vulnerability”

Arm the SMB against the ‘Bad Guys’

What is Your Prescription for Addressing the Needs of the Healthcare Market?

What’s next for the Check?

Five Strategies for Staying Relevant

Beyond the Check-box: Prepping for your Next IT Exam

The Best ATM Cash Management is Driven by Process, Not Forecasting

Why Big Data and Big Brother are Big Deals for Small FIs

Virtualization for Disaster Recovery, Building the Right Plan

Today’s ProfitStars - Let’s Get Reacquainted

Estimating Depositor Retention: A Common Sense Approach

Financial Institutions thrust into a New Role as the “Enforcer”

Unlocking the Secrets of “Layered Security”

To Convert or Not to Convert? That is the question.

Key Client Identification and Retention

Successfully Managing Regulatory Change

Kick Your Shoes Off and Celebrate

Customer Profitability Distribution

Social Media: How FIs Efforts are Backfiring

The Truth about Santa and Remote Deposit Fraud Risk

In the world of ATMs ... is it 1967 all over again?

Smart Use of the Smartphone

Spend Big, Shop Small

Customer Education Initiatives that go beyond the Statement Stuffer…

Virtualization: Not just for testing anymore

The top five reasons you should offer small business online bill pay – and do it now

Low Loan Growth Got You Down?

What’s Your Strategy to Address Newly Filed IRS Tax Liens?

Blame the Messenger

Unintended Opportunities

Impressions from Sibos 2011

The Evolution of Communications

Are We Winning?

Communicate to Raise the Mercury on Your Trust-o-Meter

What If?

If It’s Important, Archive It!

Meeting the Updated FFIEC Authentication Guidance Objectives: Two Security Control Layers your FI Must Include

Is the US Banking Market Shrinking?

Profitability Analysis – A New Regulatory Expectation…

How do You Protect the Client that Won’t Stand Still?

Tools of the trade – Building an effective program for AR based finance

If You Could Invest in One Initiative to Improve the Performance of Your Branch Network, What Would it be?

Backups: There’s gotta be a better solution, right?

Fed’s Final Rule on Durbin: the Good, the Bad & the Utterly Unknown

Turning Gray(ing) into Green

The Holy Grail of Banking: Profitable Customers and Members Strategies to Attract and Maintain the Lifeline of Your Financial Institution

From Transactional to Relational – Community Banking Realized

Is Technology Saving the Check???

Take the Nightmare out of Budgeting

How Mobile Remote Deposit Found Its Mojo

What Can Really Be Virtualized?

What You Don’t Know About Social Media Can Hurt You

Does Your Loan Pricing Reflect Industry Reality and an Appropriate Baseline?

The $14B Blog Post: Restoring Hits to Fee Income…and Then Some

From Survival to Profitability … The next mega-trend in banking

Economic Outlook – Time to dust off that crystal ball

Lessons for bankers from the Army Ranger Handbook

Malware Delivery via your Friendly Search Engine, Compliments of the Bad Guys

The Chase for Mobile Deposits

Mobile Security: Are We Square?

Is Virtualization the Right Choice for your Financial Institution?

FM for the FI is Here!

Will You See the Gorilla in 2011?

In Mobile, Experience Dictates Expectation and Usability Reigns Supreme

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