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The Team Approach to Cybersecurity

Posted by Jennifer Roland-Vlach

Jan 17, 2019 1:02:35 PM

The FFIEC’s Cybersecurity Assessment Tool (CAT) is crucial for compliance, and the IT Regulatory Compliance group always likes to cover it. Since the 2015 release of the CAT, I have noticed a trend that I believe is worth sharing. I have spoken with financial institutions (FIs) that have recently experienced personnel changes – such as new Network Administrators or new Information Security Officers. I like to ask if the new contact knows that the CAT has been updated, and often the answer is no. Or, as is often the case with the shuffle of personnel, the new hire does not know where to even find the most recent CAT, much less know whether it has been updated.

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Topics: Cybersecurity, compliance, Regulatory Compliance, banking

It's Smooth Sailing in Commercial Lending Today (But Plan Ahead for Tomorrow)

Posted by Patrick True

Jan 11, 2019 7:00:00 AM

A four-point plan for ensuring that commercial loan portfolios will withstand the winds of change

The U.S. recently celebrated the ninth birthday of the current economic expansion, now the second longest in our nation’s history. While both growth and confidence remain steady, we realize that at some point the cycle will turn.

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Topics: Commercial Lending, economic recession, economic expansion, portfolio management, Relationship Management, C&I

AI and the Modern Marketer’s Toolkit

Posted by Nicole Harper

Jan 9, 2019 11:00:00 AM

Gartner research tells us that CMOs spend an average of 18% of their overall marketing budgets on customer experience (CX) initiatives – signaling the importance of investing in CX improvements to make your company stand out so you can gain a competitive edge. Big Techs like Amazon are already delivering seamless, simple, intuitive experiences, and as they continue to raise the bar for consumer expectations, it’s hard for community banks and credit unions to keep pace. While financial institutions may not have the fun factor of online shopping or content streaming, they still have an opportunity to create delightful and contextually relevant experiences by revving their marketing engine with artificial intelligence (AI).

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Topics: digital experience, Customer Experience, banks, Credit Unions, Marketing

Mobile Wallets: Where are we Now?

Posted by Jennifer Geis

Jan 2, 2019 11:00:00 AM

 

Big Hype Low Volume

The biggest names in Fintech, such as Google, Apple, and Samsung, have invested millions of dollars in mobile wallet technology. Big Banks like Citi, Bank of America, and Chase have followed suit. Yet if we look at the mobile wallet market today, usage has been meniscal, and adoption has been slow. After years of disappointing wallet growth, mobile wallet providers are desperate to make their investments pay off as even more competitors are entering the field fighting for market share. Which mobile wallets are ahead of the pack?

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Topics: banks, Credit Unions, digital banking, Mobile Banking, P2P, digital commerce, Cybersecurity, cards, digital survival, Payments

Trends Driving the Financial Services Industry in 2019

Posted by Shannon Sickmon

Dec 28, 2018 7:00:00 AM

 

With rapid-fire changes in how we invest, borrow and save; how financial institutions control risk; and how financial institutions (FIs) analyze data and control lending, the financial technology, or fintech, market is bringing significant disruption to the $8.5 trillion U.S. financial services industry.

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Topics: Commercial Lending, blockchain, cryptocurrency, de novo banks, financial services, fintech

Help Us Help You: How Providing Content Feedback Helps Everyone

Posted by Molly Mantei

Dec 19, 2018 11:00:00 AM

 

Are you one of the 72% of American online consumers who would prefer to find the answer to your question on a company’s website rather than call or email the company? If so, this post is for you.

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Topics: feedback, banking, Credit Unions, customer satisfaction, Customer Experience, Jack Henry and Associates, retail, awareness, consumer, Relationship Management

Six Steps for Loan Officer Success in 2019

Posted by Patrick True

Dec 14, 2018 7:00:00 AM

 

In late 2015, I published a blog that explored six steps financial institutions could take to ensure loan officer success in business development. While demand has shifted since that time, the six steps are as critical today as they were four years ago. When that original blog was written, the primary lending industry driver was commercial real estate (CRE).

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Topics: Commercial Lending, small business, C&I, consumer lending, sales, sales strategies

False Positives are Positively Costing You Money

Posted by Tammy Bangs

Dec 12, 2018 11:00:00 AM

 

I visit with a lot of BSA and Risk officers in my role as sales engineer for our financial crimes solutions.  And let me tell you something … I hear a lot about false positives. I have heard folks in our industry call these the bane of their existence. Whether it’s with sanctions screenings, AML, card processing or any other type of fraud, getting too many false positives is a bigger risk for your institution than you may realize.

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Topics: automation, AML, BSA, financial services, digital banking, banks, Credit Unions, Financial Crimes, financial institution

The Deceptive State of Americans’ Finances

Posted by Deborah Matthews Phillips

Dec 5, 2018 11:00:00 AM

It’s a family tradition during the holidays to acknowledge our blessings and express thanks for the many opportunities and privileges we have. Despite recent stock market volatility, there’s still so much to be grateful for, and there are some indicators to support an optimistic future:

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Topics: Holidays, finances, unemployment, financial services, stocks, banking

Understand Small Business Cash Challenges and Turbocharge Your C&I Efforts

Posted by Susan Griffin

Nov 30, 2018 7:00:00 AM

 

There are currently more than 30 million small businesses operating in the US. While the large majority of these are non-employer businesses, approximately six million are firms with more than one employee. Small businesses account for more than 47% of the US workforce—which is almost 60 million people. As the economy has continued to expand, many of these businesses have sought working capital facilities in recent years.

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Topics: Commercial Lending, small business, C&I, consumer lending, money management

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