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Seven Basic Truths in Commercial Lending, Part Two

Posted by Patrick True

Sep 21, 2018 10:30:00 AM

Part 2: Communication, Intuition, and Passion

Truth#4. There’s No Such Thing as a “Book and Don’t Look” Credit Facility 

Most experienced lenders would say that they never made a bad loan. While we can debate the accuracy of that statement, it is true that loans fail over time due to changing business or economic circumstances. Once a loan is on your books, it is your responsibility to make sure it is paid in full. 

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Topics: Relationship Management, Commercial Lending, Customer Experience, fintech, banking, technology

Data Encryption Overview - Is It Secret, Is It Safe?

Posted by Robert Hudecek

Sep 19, 2018 11:00:00 AM

The New York State Department of Financial Services (DFS) cybersecurity requirements for financial services companies went into effect on Septembers 4 of this year. On the surface, it may look like these regulations only pertain to the state of New York – but in reality, they include any party who processes or is otherwise permitted access to Nonpublic Information of New York State origin. Simply put, if your financial institution does work for any New York resident, you may now be subject to this regulation.

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Topics: Cybersecurity, Regulatory Compliance, Credit Unions, Data, banking, banks, data encryption

A Fresh Take on Preparedness for the C-Suite and IT Managers

Posted by Eric Flick

Sep 12, 2018 11:00:00 AM

 

September is National Preparedness Month. Historically, this month has been promoted to bring focus to readiness for natural disasters such as hurricanes, tornadoes, and flooding. As we head into the peak of the Atlantic hurricane season, wildfires and flash flooding have captured the headlines.

In today’s threat landscape, any financial institution (FI) likely has a higher probability of a cyber event than a naturally occurring disaster – so it’s no coincidence that October is National Cyber Security Awareness Month. As responsible C-Suite and IT representatives, we recognize our responsibility to our FI and our customers to be prepared for both!

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Topics: Cybersecurity, Regulatory Compliance, Credit Unions, banking, financial institution, disaster recovery, FI, banks, IT

Seven Basic Truths in Commercial Lending, Part One

Posted by Patrick True

Sep 7, 2018 10:33:00 AM

Part 1: Know Your Customer, Know Your Culture

The practice of commercial credit risk management is both an art and a science. Recent technological developments have dramatically enhanced the daily processes associated with this field, but significant room still exists for experiential nuance when evaluating business relationships and managing outstanding facilities.

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Topics: Relationship Management, Commercial Lending, Customer Experience, fintech, banking, technology

Onboarding for Mobile Banking Apps: 3 Tips for a Standout User Experience

Posted by Katie Bennett

Sep 5, 2018 11:00:00 AM

 

User onboarding is a critical juncture. It’s the series of actions that occur and screens that appear after users download your mobile banking app for the first time, and before they can actually start using the app as intended.

First impressions are important, and you want your app users to stick around, but do you know what to look for in a good onboarding experience? The following information, based in part on my own opinions and in part on experiences writing documentation for a mobile banking app, present some ideas for improving the user’s journey from initial download to first mobile banking session.

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Topics: Mobile Banking, Credit Unions, banking, user experience, onboarding, app

Convenience or Connection? FIs Need Both.

Posted by Hannah Day

Aug 22, 2018 11:00:00 AM

In a rush to meet customer expectations when it comes to digital banking, automation, onboarding, and analytics, many FIs have mistakenly chosen convenience over connection. The result? A tremendous disconnect between cutting-edge functionality and making connections with customers in meaningful ways. Now, FIs are scrambling to repair the rift.

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Topics: Customer Experience, Analytics, automation, Digital Generation, digital banking, customer satisfaction, onboarding

Conversational Payments: How Voice Technology is Changing the Way We Pay

Posted by Jennifer Geis

Aug 15, 2018 11:00:00 AM

Communication and conversation have come a long way within the past decade. I realize I’m totally dating myself, but in talking with my 15-year old daughter, who was frustrated because her iPhone battery didn’t last as long as she’d like, I explained that phones used to be connected to the wall. In horror, she asked, “How did you get in touch with people when you’re not at home?” I then explained further that someone could actually pick up another phone in the house and listen in on your conversation. After a huge gasp, she said, “Wow, that must have been a long time ago!” In reality, it hasn’t been that long ago, yet it seems like ages when comparing how far technology and the way we communicate has progressed.

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Topics: Payments, Online Bill Pay, Tomorrow's Technology, voice banking, financial institution, technology, alexa, echo, google home

The 5 Cs of Credit Still Reign

Posted by Richard Owens

Aug 10, 2018 10:01:00 AM

In recent years, fintech-style lending has focused a lot of attention on the concept of automated approval of smaller commercial loan requests. While it may seem as though lenders have moved away from the traditional “Five Cs” of credit toward a more digital path, they still reign supreme in the modern age of fintech.

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Topics: Relationship Management, Commercial Lending, Customer Experience, fintech, banking, technology, credit

That Pesky Doorbell

Posted by Tammy Bangs

Aug 8, 2018 11:00:00 AM

The other day, my doorbell rang. I work from home and take several conference calls every day – so when the doorbell rings (pardon me), all hell breaks loose. The dogs go bonkers. My child’s home on summer break. There’s yelling. If I’m on the phone, I have to scramble to mute myself, sequester the dogs, and try to contain the chaos.

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Topics: Relationship Management, small business, third-party vendors, banking, financial institution, sales, relationships, partnership

Servicing the Healthcare Market

Posted by Lynn Moore

Aug 1, 2018 11:00:00 AM

 

So, your financial institution (FI) wants to service the healthcare market? Here’s what you need to know ...

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Topics: banking, financial institution, business management, healthcare

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