Jack Henry Annual Conference 2020 OCTOBER 12 - 15

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FAQS

The JAC virtual event is free to all registrants. You must be registered in advance (prior to the first day of conference) to receive unique login credentials. In lieu of a registration fee, we are encouraging attendees to make a donation to Feeding America.

Because the registration links are unique to the registrant, the individual will need to register for the event (prior to the first day of conference) to receive their individual log on credentials.

Virtual events bring the experience of an in-person conference to your personal computer. Just like an in-person conference, you have the freedom to pick the sessions you attend. Some say that attending the event in its entirety (the keynote, breakouts, and TechConnect), will help you to get the most out of the experience.

You will be able to start building your virtual event profile after you register. Then you will have your unique log in credentials to access the site and look at the agenda.

We encourage you to register early so you have access to the agenda and can build out your calendar early. You can however register the week of the event if you need to.

No, there isn't an app this year. Everything is accessible via the web on a computer or tablet.

Once you register you will be provided log on information to access the virtual sessions.

For the best experience, we suggest using a desktop or laptop computer and the Chrome internet browser. If you don't already have Chrome, you can download it for free.

No, a webcam is not needed.

Please send a cancellation email to: JAC: CorpMtgPlanning-JAC@jackhenry.com. We request that you send a cancellation request 3-5 business days before the start of the event.

No, a microphone is not required.

All sessions are listed in Central Time.

Yes, all the recorded sessions will be available for viewing 24 hours after the livestreamed presentation. They will be accessible via the For Clients portal after the conference.

There will be a link to a help desk within the conference site.

Each participant for the virtual sessions needs to log in through their own user account. The access permission (or user role) is granted through your unique user account. If someone has registered on your behalf through their own user account, you will need to log in with the user account.

No, CPE credits are not being offered this year.

Yes, these will be rolled over to next year's conference.

Within each session, the downloadable PDF can be found at the very top of the session (if one will be available).

Yes, we can resend the confirmation email. Please send an email to JAC: CorpMtgPlanning-JAC@jackhenry.com requesting a confirmation be sent. Once request is received, your confirmation will be emailed to the email address on file. Please check your spam folder in case the communication is being placed there.

Come as you are, PJs, yoga pants, shorts, a business suit – your call. 😊

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