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Jack Henry Annual Conference (JAC) & TechConnect

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enhanced Jack Henry Annual
Conference (JAC) & TechConnect.
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JAC 2019 AGENDA

Jack Henry Banking and ProfitStars Tracks

Your customized JAC experience starts here! Build your agenda by filtering the sessions specific to Jack Henry Banking, ProfitStars (or a combination of the two) based on things that matter most to you (capabilities), your technical readiness, or the role you play at your institution. When you see a session you want to attend, click and highlight the field. Once you've chosen your sessions, save and print your selections to guide your registration.

*Please note this does not take the place of registration.


 
Day
JHB-20.03
10/06/19 11:30 AM-02:00 PM
Sunday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Client Advisory Board Meeting (Invitation Only)

This meeting is by invitation only to the CIF20/20 Client Advisory board.

 
JHB-20.01
10/06/19 01:00 PM-03:00 PM
Sunday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 National Board Meeting

This is a meeting of the CIF 20/20 National Board. Open to National Board Members only.

 
JHB-CD.01
10/06/19 01:00 PM-03:00 PM
Sunday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director National Board Meeting

This is a meeting of the Core Director National Board. Open to National Board Members only.

 
JHB-SL.01
10/06/19 01:00 PM-03:00 PM
Sunday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
SilverLake National Board Meeting

This is a meeting of the SilverLake National Board. Open to National Board Members only.

 
JHB-20.02
10/06/19 03:00 PM-05:00 PM
Sunday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 National Board w/Regional Officers

This is a meeting of the CIF 20/20 National Board and all Regional Officers. Open to National Board Members and Regional Officers only.

 
JHB-CD.02
10/06/19 03:00 PM-05:00 PM
Sunday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director National Board w/Regional Officers

This is a meeting of the Core Director National Board and all Regional Officers. Open to National Board Members and Regional Officers only.

 
JHB-SL.02
10/06/19 03:00 PM-05:00 PM
Sunday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
SilverLake National Board w/Regional Officers

This is a meeting of the SilverLake National Board and all Regional Officers. Open to National Board Members and Regional Officers only.

 

JHB-PD.02
10/07/19 08:00 AM-09:00 AM
Monday
Increasing your lending portfolio
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Agiletics

Agiletics provides high-efficiency escrow servicing to increase low-cost deposits. It provides an excellent source for new customers and cross-selling of other banking services. Unlimited business lines and markets may be served with unlimited menu-defined products tailored for precise markets and customer needs. Session repeated Monday - 10:30 AM

 
JHB-PD.04
10/07/19 08:00 AM-09:00 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Digital Banking
Banno Suite

The Banno Platform from Jack Henry & Associates allows any financial institution to meet consumer expectations for account access, functionality, customer service, and user experience. It's a cohesive ecosystem that can power your entire digital suite. To meet consumer expectations, you need to deliver the right technology and have smart internal tools that allow you to set your institution apart. That's what Banno does. Our products help you provide beautiful experiences to consumers with software that is powerful, efficient, and delightful to use. Session repeated Monday - 10:30 AM

 
JHB-PD.05
10/07/19 08:00 AM-09:00 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Digital Banking
Branch Anywhere

Branch Anywhere enables your employees to service customers from any location using their phones or tablet devices with an easy-to-use app. Update addresses, adjust card limits, open accounts, reset NetTeller IDs, and much more, all from one app. Come see how you can revolutionize how your customers bank with you. Session repeated Monday - 10:30 AM

 
JHB-PD.06
10/07/19 08:00 AM-09:00 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Payments
Card Processing Services

JHA Card Processing Solutions (CPS) offers full service and in-house transaction processing backed by a comprehensive suite of tools for fraud mitigation, digital payments, plastics manufacturing and personalization, loyalty programs, and data analytics. Session repeated Monday - 10:30 AM

 
JHB-PD.01
10/07/19 08:00 AM-09:00 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Core Education
CIF 20/20 to SilverLake

Is it time to consider making a change to SilverLake? If so, you do not want to miss this session. We will explore the benefits of SilverLake applications such as Deposits and Loans, and do in an in-depth comparison of SilverLake to CIF 20/20. Session repeated Monday - 10:30 AM

 
JHB-PD.07
10/07/19 08:00 AM-09:00 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
DirectLine International

DirectLine International enables banks to perform wire transfers, drafts, contracts in foreign currencies for commercial customers, and U.S.-dollar-to-U.S.-dollar cross-border transactions. By processing international transactions via DirectLine International, the need for redundant data entry to complete a foreign exchange wire is eliminated – providing banks with a streamlined, cost-effective way to provide international payment options to customers. Session repeated Monday - 10:30 AM

 
JHB-PD.03
10/07/19 08:00 AM-09:00 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
jhaCall Center

Attend this session for a demonstration of jhaCall Center. We'll also discuss the new level of integration between your core system, Synapsys, and jhaCall Center, which allows you to easily authenticate your customer prior to disclosing any sensitive information. Session repeated Monday - 10:30 AM

 
JHB-PD.10
10/07/19 08:00 AM-09:00 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Let's Work It Out!

Attend this session to learn how Jack Henry Banking’s new Enterprise Workflow Management solution revolutionizes workflow. This innovative solution streamlines and standardizes business processes and procedures, improves operating efficiency while reducing operating costs, and enhances customer response and service. Session repeated Monday - 10:30 AM

 
JHB-PD.08
10/07/19 08:00 AM-09:00 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
OnBoard Deposits

OnBoard Deposits is a workflow-driven new account platform that enables your employees to open accounts efficiently while establishing other services such as debit cards and internet banking, all with the proper documentation. Customers can electronically sign documents, which can then be stored in our Synergy Enterprise Content Management solution. Session repeated Monday - 10:30 AM

 
JHB-PD.09
10/07/19 08:00 AM-09:00 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Synergy Suite

In this session, you will learn about the Synergy Enterprise Content Management (ECM) solution and how it can be fully integrated into your core solution to manage documents and reports while delivering the flexibility you need to create efficiencies at your bank. Synergy eSign and Synergy Document Tracking are among the products that will be featured during this session. Session repeated Monday - 10:30 AM

 
JHB-PD.18
10/07/19 09:15 AM-10:15 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
AlertCenter

Check fraud is a persistent and ever-growing problem in the virtual world of online transactions and same-day funds availability. In the face of a transaction, can you quickly and accurately validate the existence and status of checks your customer is depositing or cashing? To help protect your bank and your customers, Jack Henry has partnered with fraud prevention industry leaders Early Warning® and Advanced Fraud Solutions™ to offer you AlertCenter, a comprehensive transit check fraud solution integrated with Jack Henry Banking teller capture solutions and 4|sight. AlertCenter provides advanced notification on potential returns, enables loss avoidance, helps detect new account fraud, and expedites funds-availability decisions at the teller window, new account desk, image ATM, and online by screening not-on-us checks for potential fraud before forward presentment. Session repeated Monday - 2:15 PM

 
JHB-PD.11
10/07/19 09:15 AM-10:15 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
DirectLine Wires

DirectLine Wires enables banks to make near-real-time incoming and outgoing wire transfers between the SilverLake System and the Federal Reserve Bank (FRB). This seamless solution serves as a hosted communications channel for FedLine DirectSM, the Internet Protocol (IP)-based payment solution that provides a highly secure computer-to-computer interface to the Fedwire® Funds Service, the world’s largest high-speed electronic payment system. Session repeated Monday - 2:15 PM

 
JHB-PD.12
10/07/19 09:15 AM-10:15 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
JHA OpenAnywhere

Formerly BoltsOPEN, JHA OpenAnywhere is a secure, hosted, modern, responsive digital account opening solution that enables existing and prospective accountholders to open new accounts in minutes. Session repeated Monday - 2:15 PM

 
JHB-PD.17
10/07/19 09:15 AM-10:15 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Digital Banking
JHA Treasury Management

JHA Treasury Management is designed for mid-size to large commercial customers. It helps manage day-to-day cash flow, as well as long-term financial positions. Users get account access, account information, transaction history, and stop payments, along with the ability to decision positive pay items such as check and ACH. Session repeated Monday - 2:15 PM

 
JHB-PD.13
10/07/19 09:15 AM-10:15 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
jhaAnalytics

Jack Henry Banking is excited to announce a new data warehousing application geared toward community banks and institutions with few technical resources. jhaAnalytics bridges the gap between simple production reports and a full enterprise data warehouse by providing key metrics and reporting capabilities for non-technical users. By capturing up to five years of historical data across key complementary systems and CIF 20/20 or SilverLake System tables, jhaAnalytics delivers a true data warehouse to banks that previously couldn’t support one. Session repeated Monday - 2:15 PM

 
JHB-PD.14
10/07/19 09:15 AM-10:15 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
OnBoard Loans

This session will highlight the features of OnBoard Loans, the latest loan origination solution. Learn how OnBoard handles application tracking, underwriting, needs analysis, credit bureau checks, document preparation, and loan closing and booking. Session repeated Monday - 2:15 PM

 
JHB-PD.15
10/07/19 09:15 AM-10:15 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Operations/Complimentary
Synapsys

What is CRM to you? Contact management? Service events? Cross sales and incentives? Synapsys is all of these and more. Come explore how Synapsys can change the interactions and service levels provided to your customers. Session repeated Monday - 2:15 PM

 
JHB-PD.16
10/07/19 09:15 AM-10:15 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Synergy Document Imaging

Synergy Document Management leverages state-of-the-art imaging and storage technology to provide an enterprise-wide electronic knowledge management solution. It integrates seamlessly into your bank’s infrastructure, providing a secure, central hub that supports virtually all types of electronic information, including reports, scanned images, PDFs, photos, sound files, and even application documents like Microsoft® Office Word and Excel® files. Session repeated Monday - 2:15 PM

 
JHB-PD.02
10/07/19 10:30 AM-11:30 AM
Monday
Increasing your lending portfolio
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Agiletics

Agiletics provides high-efficiency escrow servicing to increase low-cost deposits. It provides an excellent source for new customers and cross-selling of other banking services. Unlimited business lines and markets may be served with unlimited menu-defined products tailored for precise markets and customer needs. Session repeated Monday - 8:00 AM

 
JHB-PD.04
10/07/19 10:30 AM-11:30 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Digital Banking
Banno Suite

The Banno Platform from Jack Henry & Associates allows any financial institution to meet consumer expectations for account access, functionality, customer service, and user experience. It's a cohesive ecosystem that can power your entire digital suite. To meet consumer expectations, you need to deliver the right technology and have smart internal tools that allow you to set your institution apart. That's what Banno does. Our products help you provide beautiful experiences to consumers with software that is powerful, efficient, and delightful to use. Session repeated Monday - 8:00 AM

 
JHB-PD.05
10/07/19 10:30 AM-11:30 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Digital Banking
Branch Anywhere

Branch Anywhere enables your employees to service customers from any location using their phones or tablet devices with an easy-to-use app. Update addresses, adjust card limits, open accounts, reset NetTeller IDs, and much more, all from one app. Come see how you can revolutionize how your customers bank with you. Session repeated Monday - 8:00 AM

 
JHB-PD.06
10/07/19 10:30 AM-11:30 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Card Processing Services

JHA Card Processing Solutions (CPS) offers full service and in-house transaction processing backed by a comprehensive suite of tools for fraud mitigation, digital payments, plastics manufacturing and personalization, loyalty programs, and data analytics. Session repeated Monday - 8:00 AM

 
JHB-PD.01
10/07/19 10:30 AM-11:30 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Core Education
CIF 20/20 to SilverLake

Is it time to consider making a change to SilverLake? If so, you do not want to miss this session. We will explore the benefits of SilverLake applications such as Deposits and Loans, and do in an in-depth comparison of SilverLake to CIF 20/20. Session repeated Monday - 8:00 AM

 
JHB-PD.07
10/07/19 10:30 AM-11:30 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
DirectLine International

DirectLine International enables banks to perform wire transfers, drafts, contracts in foreign currencies for commercial customers, and U.S.-dollar-to-U.S.-dollar cross-border transactions. By processing international transactions via DirectLine International, the need for redundant data entry to complete a foreign exchange wire is eliminated – providing banks with a streamlined, cost-effective way to provide international payment options to customers. Session repeated Monday - 8:00 AM

 
JHB-PD.03
10/07/19 10:30 AM-11:30 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
jhaCall Center

Attend this session for a demonstration of jhaCall Center. We'll also discuss the new level of integration between your core system, Synapsys, and jhaCall Center, which allows you to easily authenticate your customer prior to disclosing any sensitive information. Session repeated Monday - 8:00 AM

 
JHB-PD.10
10/07/19 10:30 AM-11:30 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Let's Work It Out!

Attend this session to learn how Jack Henry Banking’s new Enterprise Workflow Management solution revolutionizes workflow. This innovative solution streamlines and standardizes business processes and procedures, improves operating efficiency while reducing operating costs, and enhances customer response and service. Session repeated Monday - 8:00 AM

 
JHB-PD.08
10/07/19 10:30 AM-11:30 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
OnBoard Deposits

OnBoard Deposits is a workflow-driven new account platform that enables your employees to open accounts efficiently while establishing other services such as debit cards and internet banking, all with the proper documentation. Customers can electronically sign documents, which can then be stored in our Synergy Enterprise Content Management solution. Session repeated Monday - 8:00 AM

 
JHB-PD.09
10/07/19 10:30 AM-11:30 AM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Synergy Suite

In this session, you will learn about the Synergy Enterprise Content Management (ECM) solution and how it can be fully integrated into your core solution to manage documents and reports while delivering the flexibility you need to create efficiencies at your bank. Synergy eSign and Synergy Document Tracking are among the products that will be featured during this session. Session repeated Monday - 8:00 AM

 
JHB-CD.03
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director "Don't Know Which" Regional

This is a meeting for all attendees who do not belong to a regional group or are not sure which regional group they should attend.

 
JHB-CD.04
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director Caribbean Regional

This is a meeting for all attendees who are members of the Core Director Caribbean Regional User Group.

 
JHB-CD.06
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director Central States Regional

This is a meeting for all attendees who are members of the Core Director Central States Regional User Group.

 
JHB-CD.07
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director Eastern Regional

This is a meeting for all attendees who are members of the Core Director Eastern Regional User Group.

 
JHB-CD.08
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director Great Plains Regional

This is a meeting for all attendees who are members of the Core Director Great Plains Regional User Group.

 
JHB-CD.09
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director Upper Midwest Regional

This is a meeting for all attendees who are members of the Core Director Upper Midwest Regional User Group.

 
JHB-CD.05
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director WesternRegional

This is a meeting for all attendees who are members of the Core Director Western Regional User Group.

 
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Early Lunch
 
JHB-SL.03
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Silverlake Mid-Atlantic Regional

This is a meeting for all attendees who are members of the SilverLake Mid-Atlantic Regional User Group.

 
JHB-SL.04
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Silverlake Mid-South Regional

This is a meeting for all attendees who are members of the SilverLake Mid-South Regional User Group.

 
JHB-SL.05
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Silverlake Mid-States Regional

This is a meeting for all attendees who are members of the SilverLake Mid-States Regional User Group.

 
JHB-SL.06
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Silverlake Midwest Regional

This is a meeting for all attendees who are members of the SilverLake Midwest Regional User Group.

 
JHB-SL.07
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Silverlake Northeast Regional

This is a meeting for all attendees who are members of the SilverLake Northeast Regional User Group.

 
JHB-SL.08
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
SilverLake Southern Regional

This is a meeting for all attendees who are members of the SilverLake Southern Regional User Group.

 
JHB-SL.09
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
SilverLake Southwest Regional

This is a meeting for all attendees who are members of the SilverLake Southwest Regional User Group.

 
JHB-SL.10
10/07/19 11:45 AM-12:45 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
SilverLake Western Regional

This is a meeting for all attendees who are members of the SilverLake Western Regional User Group.

 
JHB-20.14
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF 20/20 Oklahoma Sooners Regional

This is a meeting for all attendees who are members of the CIF 20/20 Oklahoma Sooners Regional.

 
JHB-20.09
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Great Lakes Regional

This is a meeting for all attendees who are members of the CIF 20/20 Great Lakes Regional User Group.

 
JHB-20.04
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Gulf States Regional

This is a meeting for all attendees who are members of the CIF 20/20 Gulf States Regional User Group.

 
JHB-20.08
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Midwest Central Regional

This is a meeting for all attendees who are members of the CIF 20/20 Midwest Central Regional User Group.

 
JHB-20.05
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Midwest North Regional

This is a meeting for all attendees who are members of the CIF 20/20 Midwest North Regional User Group.

 
JHB-20.13
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Midwest South

This is a meeting for all attendees who are members of the CIF 20/20 Midwest South Regional User Group.

 
JHB-20.06
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Northeast Regional

This is a meeting for all attendees who are members of the CIF 20/20 Northeast Regional User Group.

 
JHB-20.07
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Northern Illinois Regional

This is a meeting for all attendees who are members of the CIF 20/20 Northern Illinois Regional User Group.

 
JHB-20.10
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Northwest Regional

This is a meeting for all attendees who are members of the CIF 20/20 Northwest Regional User Group.

 
JHB-20.11
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Smoky Mountain Regional

This is a meeting for all attendees who are members of the CIF 20/20 Smoky Mountain Regional User Group.

 
JHB-20.12
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF20/20 Texas Regional

This is a meeting for all attendees who are members of the CIF 20/20 Texas Regional User Group.

 
10/07/19 01:00 PM-02:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Late Lunch
 
JHB-PD.18
10/07/19 02:15 PM-03:15 PM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
AlertCenter

Check fraud is a persistent and ever-growing problem in the virtual world of online transactions and same-day funds availability. In the face of a transaction, can you quickly and accurately validate the existence and status of checks your customer is depositing or cashing? To help protect your bank and your customers, Jack Henry has partnered with fraud prevention industry leaders Early Warning® and Advanced Fraud Solutions™ to offer you AlertCenter, a comprehensive transit check fraud solution integrated with Jack Henry Banking teller capture solutions and 4|sight. AlertCenter provides advanced notification on potential returns, enables loss avoidance, helps detect new account fraud, and expedites funds-availability decisions at the teller window, new account desk, image ATM, and online by screening not-on-us checks for potential fraud before forward presentment. Session repeated Monday - 9:15 AM

 
JHB-PD.11
10/07/19 02:15 PM-03:15 PM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
DirectLine Wires

DirectLine Wires enables banks to make near-real-time incoming and outgoing wire transfers between the SilverLake System and the Federal Reserve Bank (FRB). This seamless solution serves as a hosted communications channel for FedLine DirectSM, the Internet Protocol (IP)-based payment solution that provides a highly secure computer-to-computer interface to the Fedwire® Funds Service, the world’s largest high-speed electronic payment system. Session repeated Monday - 9:15 AM

 
JHB-PD.12
10/07/19 02:15 PM-03:15 PM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
JHA OpenAnywhere

Formerly BoltsOPEN, JHA OpenAnywhere is a secure, hosted, modern, responsive digital account opening solution that enables existing and prospective accountholders to open new accounts in minutes. Session repeated Monday - 9:15 AM

 
JHB-PD.17
10/07/19 02:15 PM-03:15 PM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Core Education
JHA Treasury Management

JHA Treasury Management is designed for mid-size to large commercial customers. It helps manage day-to-day cash flow, as well as long-term financial positions. Users get account access, account information, transaction history, and stop payments, along with the ability to decision positive pay items such as check and ACH. Session repeated Monday - 9:15 AM

 
JHB-PD.13
10/07/19 02:15 PM-03:15 PM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
jhaAnalytics

Jack Henry Banking is excited to announce a new data warehousing application geared toward community banks and institutions with few technical resources. jhaAnalytics bridges the gap between simple production reports and a full enterprise data warehouse by providing key metrics and reporting capabilities for non-technical users. By capturing up to five years of historical data across key complementary systems and CIF 20/20 or SilverLake System tables, jhaAnalytics delivers a true data warehouse to banks that previously couldn’t support one. Session repeated Monday - 9:15 AM

 
JHB-PD.14
10/07/19 02:15 PM-03:15 PM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
OnBoard Loans

This session will highlight the features of OnBoard Loans, the latest loan origination solution. Learn how OnBoard handles application tracking, underwriting, needs analysis, credit bureau checks, document preparation, and loan closing and booking. Session repeated Monday - 9:15 AM

 
JHB-PD.15
10/07/19 02:15 PM-03:15 PM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Operations/Complimentary
Synapsys

What is CRM to you? Contact management? Service events? Cross sales and incentives? Synapsys is all of these and more. Come explore how Synapsys can change the interactions and service levels provided to your customers. Session repeated Monday - 2:15 PM

 
JHB-PD.16
10/07/19 02:15 PM-03:15 PM
Monday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Synergy Document Imaging

Synergy Document Management leverages state-of-the-art imaging and storage technology to provide an enterprise-wide electronic knowledge management solution. It integrates seamlessly into your bank’s infrastructure, providing a secure, central hub that supports virtually all types of electronic information, including reports, scanned images, PDFs, photos, sound files, and even application documents like Microsoft® Office Word and Excel® files. Session repeated Monday - 9:15 AM

 
JHB-PD.19
10/07/19 02:15 PM-03:15 PM
Monday
 
 
 
Acquiring & Retaining Customers
Saylent Engage - Data-drive Customer Engagement

Saylent Engage balances the latest tools in data modeling, marking automation, and performance tracking with the knowledge and proven experience of a team dedicated to solving banking challenges for more than a decade.

 
JHB-20.15
10/07/19 03:30 PM-04:30 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CIF 20/20 User Business Meeting

This is a meeting for all CIF 20/20 Users with the National and Regional Board Members.

 
JHB-CD.10
10/07/19 03:30 PM-04:30 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Director User Business Meeting

This is a meeting for all Core Director Users with the National and Regional Board Members.

 
JHB-SL.11
10/07/19 03:30 PM-04:30 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
SilverLake User Business Meeting

This is a meeting for all SilverLake Users with the National and Regional Board Members.

 
JHB-ALL.01
10/07/19 05:00 PM-06:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Banking President's Address

Join Stacey Zengel, President of Jack Henry Banking & VP - Jack Henry and Associates, as he discusses the current affairs in the banking world at Jack Henry.

 
JHB-ALL.02
10/07/19 06:00 PM-08:00 PM
Monday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Core Reception

Be our guest at an outdoor reception at the Hilton Bayfront for all current and prospective attendees. Members of Jack Henry management and support staff will be available to network during this reception. Wine, beer, soft drinks and appetizers will be served.

 

10/08/19 07:00 AM-09:00 AM
Tuesday
 
 
 
 
Breakfast - TechConnect
 
10/08/19 07:30 AM-08:30 AM
Tuesday
 
 
 
 
First Timers Breakfast
 
JHB-ALERT.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Meet compliance requirements and other regulations
Developer; User; Leader
Business Leader; Operations; Technology
Fraud Risk and Security
AlertCenter: Preventing Check Fraud for Banks

This session is geared toward Jack Henry Banking clients. Whether you are curious what the AlertCenter check fraud solution is, or are a current user, this session is for you. We will provide an overview of AlertCenter, a preview of enhancements, and information on the types of check fraud banks are seeing today.

CPE credit eligible.

 
JHB-AK.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Increase customer and deposit acquisitions; Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Customer Service/Experience
Acquiring & Retaining Customers
ArgoKeys DepositKeys and LendingKeys: Blazing New Trails!

The last two years have brought amazing changes, including a totally new color scheme, enhanced navigation, Xperience, and mobile integration. Join us for an interactive session highlighting the 2020 release and our continual push to provide automation and innovation.

 
JHB-BA.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Increase customer and deposit acquisitions; Improve efficiencies At Your Institution
Leader; User
Business Leader; Operations; Technology; Customer Service/Experience
Digital Banking
Branch Anywhere Client Roundtable

In this roundtable session, learn how Branch Anywhere users are leveraging the application, discuss lessons learned, ask questions of other users, and build your network of Branch Anywhere contacts.

CPE credit eligible.

 
JHB-20.16
10/08/19 09:00 AM-10:00 AM
Tuesday
Improve efficiencies at your institution
User
Operations; Technology
Core Education
CIF 20/20 End-of-Year 2019 Changes

In this session, you will hear about the changes in store for EOY 2019. We will then open the floor to EOY discussion. Bring the tips and tricks that help you through the parameters, filing, and form printing and share them with your EOY friends.

CPE credit eligible.

 
JHB-20.17
10/08/19 09:00 AM-10:00 AM
Tuesday
Improve efficiencies at your institution
User
Operations
Core Education
CIF 20/20 Loan Roundtable: Hot Topics

During this interactive session, attendees will break into discussion groups covering four Loan topics. After collaboration, each group will present the challenges, benefits, and best practices of their topic for the entire group. Roundtable topics are: Equichecks (working with your home equity line of credit loans), Participations (working with Bought and Sold loans), Credit Bureau (reporting loans to the credit bureau), and Shadow (which types of Loans are you placing on Shadow).

CPE credit eligible.

 
JHB-CD/TL.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Operate institution at higher efficiency
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Core Director Teller Development Roadmap

This session will focus on upcoming development efforts and priorities for Core Director Teller, with a focus on Release 2020 enhancements and beyond.

 
JHB-DI.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Data Analytics and Beyond

Come to this roundtable session to hear representatives from Iberia Bank share how they are using Cognos® and jhaKnow to harness data and present that data to bank teams in meaningful ways.

CPE credit eligible.

 
JHB-IS.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Increase customer and deposit acquisitions; Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology; Customer Service/Experience
Digital Banking
Internet Solutions: Introducing JHA OpenAnywhere

You’ve heard about it, so now come and check it out! One of Jack Henry’s newest offerings, JHA OpenAnywhere is a digital account opening platform that allows existing and prospective accountholders to open accounts online in minutes.

CPE credit eligible.

 
JHB-CC.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Increase customer and deposit acquisitions
Leader; User
Business Leader; Operations; Customer Service/Experience
Acquiring & Retaining Customers
jhaCall Center: We've Got You Covered!

In this session, you will learn about the jhaCall Center offering, including how it can help elevate the customer experience and increase retention. From tools that help improve your call center to augmenting your services with our staff, the jhaCall Center has you covered!

CPE credit eligible.

 
SN.01
10/08/19 09:00 AM-11:00 AM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Synapsys Board Meeting (Invitation Only)
Invitation Only
 
JHB-FC.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Meet compliance requirements and other regulations
Leader; User
Business Leader; Operations; Technology
Fraud Risk and Security
Overview of ERMS

This session is an overview of ERMS AML (Enterprise Risk Mitigation Solutions anti-money laundering). We'll provide an update on ERMS AML from the last year and review the future roadmap of ERMS AML. We will also touch on where we are with the Fraud modules and update on delivery dates.

 
ALL.13
10/08/19 09:00 AM-10:00 AM
Tuesday
Increase customer and deposit acquisitions
Leader
Business Leader; Technology
Acquiring & Retaining Customers
America's First Online Community Bank

In this dynamic session, learn how IncredibleBank is elevating their branch network, and employee group, through a digital transformation. With best practices to try immediately, determine if your investment belongs in branches, digital or both.

CPE credit eligible.

 
JHB-SL.14
10/08/19 09:00 AM-10:00 AM
Tuesday
Improve efficiencies at your institution
User
Operations; Technology
Operations/Complimentary
SilverLake In-House Release (Summit & Non-Summit)
This roundtable session will discuss current upgrade processes as well as the future roadmap.
 
JHB-SL.13
10/08/19 09:00 AM-10:00 AM
Tuesday
Improve efficiencies at your institution
User
Operations
Core Education
Sweep In, Sweep Out, Turn It All About!

Let’s take a walk on the wild side of sweeps. How do we set up sweeps? What the heck is the difference between setting a sequence and setting up levels? We will give a presentation of setting up a sweep with sequences and a sweep with multiple levels. We'll wrap up with a roundtable for your questions!

CPE credit eligible.

 
IPAY.01
10/08/19 09:00 AM-12:00 PM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
iPay Board Meeting (Invitation Only)
Invitation Only
 
JHB-TL.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Operate institution at higher efficiency
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Teller Focus on Development

In this session, we'll review the major enhancements since the last conference, and provide an update on current enhancements and future product roadmap items.

 
ALL.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations
Acquiring & Retaining Customers
The Art of Encouragement
Art is defined as the expression or application of human creative skill. Encouragement is defined as the action of giving someone support confidence or hope. Put together providing encouragement becomes a skill or application that we all can learn to do better. There are times when we or those we live and work with require encouragement. When we are in an encouraged state we tend to be more motivated and productive which translates to a better working environment and service to our customers. During this session we will provide tools to assist you in encouraging yourself as well as others around you. These tools can be applied at the workplace and in your home life to foster great relationships.

CPE credit eligible.

 
JHB-JPS.01
10/08/19 09:00 AM-10:00 AM
Tuesday
Increase customer and deposit acquisitions
Leader; user
Operations; Business Leader; Technology; Sales and Marketing; Customer Service/Experience
Payments
The Real-Time Payments Transformation

The payments ecosystem is being redefined with new solutions like Zelle® and The Clearing House’s RTP® real-time payments. JHA PayCenter, Jack Henry & Associates’ payments hub, is ready to support the real-time evolution. Positioned to help financial institutions streamline the adoption of the newest payment services and strategically position themselves for the future, JHA PayCenter provides a turnkey path to support your customers with the convenience and speed of the newest payment technologies. Join us to hear the latest market update for these new services and what they mean to you.

CPE credit eligible.

 
JHB-SL.12
10/08/19 09:00 AM-10:00 AM
Tuesday
Improve efficiencies at your institution
User
Operations
Core Education
To Pay Off or Not to Pay Off: That Is the Question

Complex payoffs do not need to be difficult. This session will detail payoff issues with curtailments, prepayment penalties, and various other muddy “details.”

CPE credit eligible.

 
ALL.02
10/08/19 10:15 AM-11:15 AM
Tuesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations
Acquiring & Retaining Customers
A Change Gonna Come

Life is always changing. This session will help you put tools in place to manage change, personally and professionally. We will discuss how to be a change agent, how to emotionally and practically deal with change, and how to encourage and involve others.

CPE credit eligible.

 
JHB-BN.01
10/08/19 10:15 AM-11:15 AM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Digital Banking
Banno: What We're Up To and Where We're Going

Get an update on where Banno is today, from Banno Online and Mobile, to our Conversational support tool, to our content management system.

 
JHB-CLIENT.01
10/08/19 10:15 AM-11:15 AM
Tuesday
Operate institution at higher efficiency
Leader; User
Business Leader; Operations
Operations/Complimentary
BPM: What Is It and How Can It Help You Improve Business Processes?

Process improvement is more than introducing a "lean" methodology. During this session, we will discuss the benefits of business process management and how a combination of methodology, culture, and technology works best in today's environment.

CPE credit eligible.

 
JHB-CPS.01
10/08/19 10:15 AM-11:15 AM
Tuesday
Operate institution at higher efficiency
Leader; User
Business Leader; Operations; Technology; Customer Service/Experience
Payments
Card Processing Solutions Card Fraud Update

Learn the benefits of the JHA Card Fraud Center. It’s a fact that the EMV standard (Europay, Mastercard, and Visa) is making great strides to shut down counterfeit fraud, but the bad guys continue to respond with creative and innovative tactics. In this session we’ll discuss the latest debit, credit, and ATM fraud trends facing U.S. issuers and the various methods and tools we leverage to fight this ongoing battle.

CPE credit eligible.

 
JHB-20.20
10/08/19 10:15 AM-11:15 AM
Tuesday
Improve efficiencies at your institution
User
Operations
Core Education
CIF 20/20 DDA Roundtable: Let's Talk About Some Hot Topics

In this session we will discuss relationship banking (what are you offering your customers based on their account base), credit bureau reporting, fresh start accounts, and ways of collecting fees with DDAs.

CPE credit eligible.

 
JHB-CD.12
10/08/19 10:15 AM-11:15 AM
Tuesday
Improve efficiencies at your institution
User
Operations
Core Education
Core Director Development Roadmap

This session will focus on upcoming development efforts and priorities for Core Director, with a focus on Release 2020 enhancements and beyond.

 
JHB-RP.01
10/08/19 10:15 AM-11:15 AM
Tuesday
Increase customer and deposit acquisitions
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Acquiring & Retaining Customers
Hunters, Farmers, and Fruit Carts: Developing a Sales Culture in a Relationship Environment

Explore how you can employ internal resources to create a positive sales culture in your financial institution to effectively promote services for new and existing businesses. Session repeated Thursday - 11:00 AM

CPE credit eligible.

 
JHB-IS.02
10/08/19 10:15 AM-11:15 AM
Tuesday
Improve efficiencies at your institution
Developer; User
Business Leader; Operations; Technology
Digital Banking
Internet Solutions: Year-In-Review and Roadmap Update for NetTeller Product Suite

Internet Solutions representatives will review the NetTeller product suite enhancements for the previous year, as well as the product roadmap. Internet Solutions' leadership and subject matter experts will be on hand to answer your questions.

 
JHB-SL.15
10/08/19 10:15 AM-11:15 AM
Tuesday
Operate institution at higher efficiency
User
Operations
Core Education
Is ARP/Positive Pay and ACH Positive Pay in Your Future?

Is Positive Pay working for you or is it working against you? Find out what you need to do to set up your Positive Pay and ACH Positive Pay within SilverLake and within NetTeller/Cash Management/Treasury accounts for ARP/Positive Pay. This is a combined class with SilverLake and NetTeller. We will cover what you may know and what you don’t know!

CPE credit eligible.

 
JHB-SG.01
10/08/19 10:15 AM-11:15 AM
Tuesday
Meet compliance requirements and other regulations
User
Operations
Fraud Risk and Security
JHA SafeGuard, the Latest in OFAC Monitoring

In this session, you will learn about JHA SafeGuard. JHA SafeGuard uses the latest technology to monitor Office of Foreign Assets Control (OFAC) files. Easily work items, generate reports, and more. Come see what JHA SafeGuard is all about.

CPE credit eligible.

 
JHB-JHU.01
10/08/19 10:15 AM-11:15 AM
Tuesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations
Core Education
JHU KIA NOW LMP: What Do These Education Acronyms Mean to You?

Come to this roundtable session prepared to share your training challenges and success stories. We will discuss new and exciting things Education Services has to offer your institution. Hear what’s new in Jack Henry University, which Know-It-All offerings can make a big impact on your bank training program, and how you can make your training dollars stretch 30% farther!

CPE credit eligible.

 
JHB-BA.02
10/08/19 10:15 AM-11:15 AM
Tuesday
Improve customer and deposit acquisitions
Leader; User
Business Leader; Operations; Technology
Digital Banking
Leveraging the Branch Anywhere App for Branch Transformation

Learn how Branch Anywhere, a mobile app designed for employees, can make branch banking a more visual, interactive, and efficient experience, allowing bankers the flexibility to leave their desks and go to the customer. We will highlight Branch Anywhere’s integrations with other JHA products.

CPE credit eligible.

 
JHB-OB.01
10/08/19 10:15 AM-11:15 AM
Tuesday
Increase customer and deposit acquisitions
Leader; user
Operations; Technology
Acquiring & Retaining Customers
OnBoard Loans: Looking Beyond the Horizon

Come meet the experts and hear about the exciting changes planned for OnBoard Loans. In this session, we'll review major enhancements since the last conference, provide an update on current enhancements, and provide an update on the future Product Backlog items.

 
JHB-SL.17
10/08/19 10:15 AM-11:15 AM
Tuesday
Grow your lending porfolio; Improve efficiencies at your institution
User
Operations
Core Education
SilverLake Multi-Level Lending Program

This session will introduce our new Multi-Level Lending product, with a roundtable to discuss the product in further detail.

CPE credit eligible.

 
JHB-SL.16
10/08/19 10:15 AM-11:15 AM
Tuesday
Operate institution at higher efficiency
User
Operations
Core Education
SilverLake Query: Diving Deeper into Data

In this session, we will discuss how you can use the functions of Xperience to drill down on customer and account data within SilverLake, including a demonstration of how Xperience users can filter, group, export, and YES…QUERY data in SilverLake while using Xperience!

CPE credit eligible.

 
JHB-TL.02
10/08/19 10:15 AM-11:15 AM
Tuesday
Operate institution at higher efficiency
User
Operations
Operations/Complimentary
Teller Policy: Fact or Fiction

In this session, we will cover in detail how to modify roles and users. We will also look at how to select roles for users.

CPE credit eligible.

 
JHB-DI.02
10/08/19 10:15 AM-11:15 AM
Tuesday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
Visualanalysis

In this session, we'll walk you through the next generation of visualizations. Using our Cognos® tool, we will help you improve your report visualizations to tell a more efficient story.

CPE credit eligible.

 
JHB-20.19
10/08/19 10:15 AM-11:15 AM
Tuesday
Operate institution at higher efficiency
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
What's New in OutLink: CIF 20/20 Item Processing Synergy Express

This session will cover the latest news and hot topics regarding OutLink CIF 20/20, OutLink Item Processing, and Synergy Express.

 
JHB-XP.01
10/08/19 10:15 AM-11:15 AM
Tuesday
Meet compliance requirements and regulations; Improve efficiencies at your institution
Leader; user
Business Leader; Operations; Technology
Operations/Complimentary
Xperience Disaster Recovery Roundtable: Implementing the Right Disaster Recovery Strategy for You

Are you thinking about Disaster Avoidance and Disaster Recovery for your Xperience environment? A solid plan that is tested and proven is critically important for Xperience and the integrated products that are used inside the framework. In this roundtable session, we'll discuss the critical systems that need to be included in your plan, success stories from banks using Xperience, and ways that Jack Henry Client Services and the Jack Henry Centurion group can help ensure your success in this endeavor.

CPE credit eligible.

 
10/08/19 11:30 AM-12:30 PM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Early Lunch
 
JHB-AK.02
10/08/19 11:30 AM-12:30 PM
Tuesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Acquiring & Retaining Customers
ArgoKeys DepositKeys and LendingKeys: Automation Collaboration!

Join us for this roundtable session where we will discuss ideas to save time and money through process automation. Come prepared to share your business process improvement suggestions. Participants are encouraged to pre-submit topics through IdeaLab.

CPE credit eligible.

 
JHB-20.21
10/08/19 11:30 AM-12:30 PM
Tuesday
Improve efficiencies at your institution
User
Operations
Core Education
CIF 20/20 Enhancements

In this session, we will provide an overview of the enhancements to all applications. Once we have covered what is available, we will open the floor to discussion and best practices.

CPE credit eligible.

 
JHB-CD.13
10/08/19 11:30 AM-12:30 PM
Tuesday
Improve efficiencies at your institution
User
Operations; Technology
Core Education
Core Director: 2019 End of Year

This session will cover what you can expect from Year End processing and what the EOY software will include for Core Director.

CPE credit eligible.

 
GLAD.01
10/08/19 11:30 AM-01:30 PM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
HNS User Group (Invitation Only)
Invitation Only
 
JHB-TL.03
10/08/19 11:30 AM-12:30 PM
Tuesday
Improve efficiencies at your institution
User
Operations; Customer Service/Experience
Operations/Complimentary
How to Train Your Teller

This session will be a back-and-forth conversation between a bank teller and a bank trainer. The trainer will introduce Teller to the bank teller, and then ask questions on how it functions and how to run transactions. The trainer will take the opportunity to correct the teller in real time as they make mistakes or say the incorrect thing.

CPE credit eligible.

 
JHB-IS.03
10/08/19 11:30 AM-12:30 PM
Tuesday
Increase customer and deposit acquisitions
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Operations/Complimentary
Internet Solutions: Let Us Help Educate Your Clients

Not enough resources to make end-user material? Not sure where to even begin? Let Internet Solutions Education help with the details. We're now offering customized training guides and tutorial videos for you to provide to your clients. Check out our new services today!

CPE credit eligible.

 
JHA-CC.02
10/08/19 11:30 AM-12:30 PM
Tuesday
Increase customer and deposit acquisitions; Improve efficiencies at your institution
User
Operations; Customer Service/Experience
Acquiring & Retaining Customers
jhaCall Center Client Roundtable

In this roundtable session, learn from jhaCall Center clients how they are leveraging the application and lessons they have learned.

CPE credit eligible.

 
JHB-ALL.06
10/08/19 11:30 AM-12:30 PM
Tuesday
Increase customer and deposit acquisitions
Leader; User
Business Leader; Operations; Technology
Acquiring & Retaining Customers
Optimizing R360 Through Extraco Consulting

This session will highlight how Extraco is using Relationship 360 to provide bank-to-bank consulting: tailored solutions, proven methods, and tangible results.

 
JHB-SL.19
10/08/19 11:30 AM-12:30 PM
Tuesday
Improve efficiencies at your institution
User
Operations
Core Education
SilverLake Collateral Tracking (CIF Level)

In this session, we will discuss how to set up items and documents in collateral tracking at the CIF level, including adding multiple accounts and owners.

CPE credit eligible.

 
JHB-SL.18
10/08/19 11:30 AM-12:30 PM
Tuesday
Improve efficiencies at your institution; Increase customer and deposit acquisition; Grow your loan portfolio
Leader; User
Business Leader; Operations; Technology
Core Education
SilverLake Development Roadmap

This session will focus on the upcoming development efforts and priorities for the SilverLake core processing system.

 
JHB-SL.20
10/08/19 11:30 AM-12:30 PM
Tuesday
Improve efficiencies at your institution
Leader; user
Business Leader; Operations; Technology
Core Education
SilverLake Journey to XP Check-In Roundtable

Let's be in the know! We will trade ideas, share, brainstorm, and ask questions about the journey from browser or green screen to Xperience. We want participants with solutions and questions. Success stories with suggestions and failures with questions are welcome.

CPE credit eligible.

 
JHB-FC.03
10/08/19 11:30 AM-12:30 PM
Tuesday
Meet compliance requirements and other regulations
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Fraud Risk and Security
Stop Fraud Before It Stops You: Real-Time Decisioning and Advanced Analytics

Identify fraud faster and more effectively using advanced analytics and custom scenario development. Mitigate losses using real-time decisioning. For example, learn the implications of being able to put a hold on a transaction as it’s occurring, before the money leaves the bank, and why it’s important to customize scenarios to your customer base. Examples for ACH and Wires will be provided.

CPE credit eligible.

 
JHB-ALL.05
10/08/19 11:30 AM-12:30 PM
Tuesday
Increase customer and deposit acquisitions
Leader
Business Leader; Operations; Technology
Acquiring & Retaining Customers
The End of Pure Play: What to Do When Non-Banks (such as Amazon®) Become Banks

To compete and win against non-traditional banking companies, financial organizations need to better understand their challenges and where to focus their resources to maintain and grow market share. For example, if it really wanted to, Amazon® could become the third largest U.S. bank overnight! Based on acquisition behavior alone, it’s clear the company wants to extend its online (and now traditional brick and mortar) tentacles into all aspects of consumers’ lives; from retail, to food, to entertainment, to healthcare, and inevitably finance. And this ecommerce giant isn’t the only one aggressively looking to redefine markets – all over the world various non-banks are looking to spread their wings. So where does this leave your business?

CPE credit eligible.

 
JHB-RP.02
10/08/19 11:30 AM-12:30 PM
Tuesday
Improve efficiencies at your institution
Leader; user
Business Leader; Operations
Digital Banking
The Treasury Management Theory: A Quantum Issue

Hosted by industry thought leaders, this session will explore how the Quantum Theory and storytelling can be used to provide a consultative approach to your treasury management customers.

CPE credit eligible.

 
JHB-FC.02
10/08/19 11:30 AM-12:30 PM
Tuesday
Meet compliance requirements and other regulations
Leader; User
Business Leader; Operations; Technology
Fraud Risk and Security
Yellow Hammer Update

This session is an overview of the Yellow Hammer modules. We'll provide an update on the Yellow Hammer suite from the last year and review the future roadmap of Yellow Hammer. People keep asking if Yellow Hammer is closing but this session should put those rumors to bed with some of the exciting things we are working on.

 
EPS.01
10/08/19 12:30 PM-01:30 PM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
EPS User Group (Invitation Only)
Invitation Only
 
JHB-CIG.01
10/08/19 12:45 PM-01:45 PM
Tuesday
Improve efficiencies at your institution
Developer; User
Operations; Technology
Operations/Complimentary
4|sight Focus on Development

Attend this session to learn what is changing in our 4|sight Check Imaging solution. Learn what new technology is required and/or certified, what new features we are adding in Release 2020, and what our future plans are to increase your operational efficiencies.

 
JHB-BA.04
10/08/19 12:45 PM-01:45 PM
Tuesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Digital Banking
Branch Anywhere: Going Digital with Branch Anywhere

Focus on the customer experience by going digital with Branch Anywhere. Your ability to provide a top notch customer experience is no longer bound by four walls or the teller counter. Take the conversation to the customer on a couch in your lobby or in their living room. Branch Anywhere literally brings customer service to your fingertips.

CPE credit eligible.

 
JHB-FC.04
10/08/19 12:45 PM-01:45 PM
Tuesday
Meet compliance requirements and other regulations
Developer; User; Leader
Business Leader; Operations; Technology
Fraud Risk and Security
BSA/AML/Fraud Best Practices and Hot Topics Roundtable Discussion
During this roundtable session you will have the opportunity to discuss the latest trends and best practices in BSA/AML/Fraud with peers from across the country along with experts from the JHA Risk Mitigation Professional Services team. Discussion topics will be selected based on feedback from BSA/AML/Fraud professionals at JHA client financial institutions.

CPE credit eligible.

 
JHB-EPS.01
10/08/19 12:45 PM-01:45 PM
Tuesday
Increase customer and deposit acquisitions; Operate institution at higher efficiency; help customers toward financial success
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing
Payments
Bulk Up Your Business Services with JHA SmartPay Solutions from Enterprise Payment Solutions (EPS)
To fully serve commercial clients financial institutions need to offer payment solutions designed and built for businesses. EPS offers digital and mobile business payment services through their SmartPay product suite. In this session attendees will learn how to strengthen their ability to attract and retain active profitable commercial clients.

CPE credit eligible.

 
JHB-20.22
10/08/19 12:45 PM-01:45 PM
Tuesday
Grow your loan portfolio
User
Operations
Core Education
CIF 20/20 Loan Collateral: Covering your Assets
This collateral session will cover the different ways of keeping track of Collateral within CIF 20/20. We'll also discuss notice and report options.

CPE credit eligible.

 
JHB-CD.14
10/08/19 12:45 PM-01:45 PM
Tuesday
Meet compliance requirements and other regulations
User
Operations; Technology
Core Education
Core Director: Call Report Enhancements
In this session we will discuss the latest options for your Call Report.

CPE credit eligible.

 
JHB-DI.03
10/08/19 12:45 PM-01:45 PM
Tuesday
Capabilities
User
Operations
Operations/Complimentary
Customer Roundtable: jhaKnow

Join this session for a discussion with current and future customers about innovative ways to use jhaKnow.

CPE credit eligible.

 
JHB-SL.23
10/08/19 12:45 PM-01:45 PM
Tuesday
Improve efficiencies at your institution
User
Operations
Core Education
EAA EAA EAA! Have You Heard Hybrid Is Coming?

EAA Hybrid is here! Come find out what you can do for your customers with a Hybrid Enhanced Account Analysis. Bring your questions and find out what is new and exciting in Enhanced Account Analysis.

CPE credit eligible.

 
JHB-GLAD.02
10/08/19 12:45 PM-01:45 PM
Tuesday
Improve efficiencies at your institution
Leader; Developer
Business Leader; Technology
Fraud Risk and Security
Insider Fraud in my Bank?

The fear of fraud is a constant. Unfortunately, now more than ever before, fraud is being committed by employees on the inside, the very people who are supposed to be supporting and protecting an organization. Even though the financial industry is one of the most regulated, financial institutions are still getting hit with the highest rates of internal fraud. And it’s not just the big guys, it’s everyone from the largest to the smallest. This session will address how financial institutions can identify and stop commercial account takeover, including ACH and Wire fraud.

CPE credit eligible.

 
JHB-IS.04
10/08/19 12:45 PM-01:45 PM
Tuesday
Improve customer and deposit acquisitions
Leader; User
Business Leader; Operations; Technology
Digital Banking
Internet Solutions: goDough Year-In-Review and Roadmap Update

Internet Solutions representatives will cover goDough enhancements for the previous year, as well as review the product roadmap. Internet Solutions' leadership and subject matter experts will be on hand to answer your questions.

 
JHB-CC.03
10/08/19 12:45 PM-01:45 PM
Tuesday
Increase customer and deposit acquisitions; Improve efficiencies at your institution
Leader; User
Operations; Customer Service/Experience; Technology
Acquiring & Retaining Customers
jhaCall Center Product Development Update

Hear from the Product and Development teams about some of the newest features and what's coming up for the future.

 
10/08/19 12:45 PM-01:45 PM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Late Lunch
 
JHB-ALL.08
10/08/19 12:45 PM-01:45 PM
Tuesday
Increase customer and deposit acquisitions
Leader
Business Leader; Technology; Customer Service/Experience
Digital Banking
Neobanks and Digital Only BankingÉYour Competition in 2020 is Not Banks Down the Street

Neobanks are coming of age and banks no longer compete with just the financial institution (FI) down the street. Recognized as the next competitive movement threatening incumbent FIs, these digital companies are making inroads in their quest for market share as tech-savvy consumers no longer feel compelled to stay with traditional FIs. Learn more about neobanks, how regulators are changing their views on issuing bank charters, and why large banks are rebranding digital-only sites to expand product mixes and services.

CPE credit eligible.

 
JHB-OB.02
10/08/19 12:45 PM-01:45 PM
Tuesday
Increase customer and deposit acquisitions
Leader; user
Operations; Technology
Acquiring & Retaining Customers
OnBoard Deposits: Looking Beyond the Horizon

Come meet the experts and hear about the exciting changes planned for OnBoard Deposits. In this session, we'll review major enhancements since the last conference, provide an update on current enhancements, and provide an update on the future Product Backlog items.

 
JHB-SL.22
10/08/19 12:45 PM-01:45 PM
Tuesday
Improve efficiencies at your institution
User
Operations; Technology
Operations/Complimentary
SilverLake (OutLink) Release

In this session, we'll discuss the current annual upgrade procedures, as well as review a future release roadmap.

 
JHB-ALL.07
10/08/19 12:45 PM-01:45 PM
Tuesday
Meet compliance requirements and other regulations
Leader; User
Business Leader; Operations; Technology
Fraud Risk and Security
Strategic Use of Enterprise Risk Management

As financial institutions mature their enterprise risk management (ERM) processes, cyber security risks continue to be at the top of the list of risk considerations. Listen to JHA's Chief Risk Officer, ERM General Manager, and Chief Information Security Officer discuss key factors to consider when building and managing an ERM program and how to factor cyber security risk into the process.

CPE credit eligible.

 
JHB-SL.21
10/08/19 12:45 PM-01:45 PM
Tuesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
What's New in OutLink: SilverLake Item Processing Synergy Express

This session will cover the latest news and hot topics regarding OutLink SilverLake, OutLink Item Processing, and Synergy Express.

 
JHB-ALL.09
10/08/19 02:00 PM-03:00 PM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Manager's Q&A
 
10/08/19 03:30 PM-04:00 PM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
CEO Address
 
ALL.03
10/08/19 04:00 PM-05:00 PM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Opening Keynote
 
10/08/19 05:30 PM-07:30 PM
Tuesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
TechConnect Reception
 

10/09/19 05:30 AM-06:30 AM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Run with JHA
 
10/09/19 07:00 AM-09:00 AM
Wednesday
 
 
 
 
Breakfast - TechConnect
 
PS-PD.01
10/09/19 07:45 AM-08:10 AM
Wednesday
Meet compliance requirements and other regulations
Leader; User
Business Leader; Operations; Technology
Fraud Risk and Security
AlertCenter: JHA's Hosted Check Fraud Solution

AlertCenter provides our clients access to some of the leading check fraud solution providers in the U.S. Jack Henry, Early Warning®, and Advanced Fraud Solutions™ combined offer access to more than 500 million DDA accounts for account status, counterfeit protection, and cross-institutional duplicate item detection through real-time integration with Jack Henry Banking branch and teller capture solutions as well as ProfitStars ImageCenter branch, teller, and ATM capture.

 
PS-PD.02
10/09/19 07:45 AM-08:10 AM
Wednesday
Grow your loan portfolio
Leader; User
Business Leader; Operations; Technology
Lending
Automated Commercial Loan Renewal Technology and Customer Document Portal

The tedious processes of renewing commercial loans and collecting financial documents through secure email each year can be daunting. The Automated Renewal Technology and InfoHub will change it all! This technology will pull a maturing loan report, send an invitation to the customer, collect documentation digitally, and automate the entire process! Come see the award-winning technology that will change the way you handle those tasks today!

 
PS-PD.03
10/09/19 07:45 AM-08:10 AM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Payments
Demo: ACH Client ACH Manager Fraud Prevention HQ

Demo: ACH Client, ACH Manager, Fraud Prevention HQ

 
PS-PD.04
10/09/19 07:45 AM-08:10 AM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Payments
Demo: JHA SmartPay Remote Deposit Complete (RDC) and JHA SmartPay Remote Deposit Now (RDN)

Demo: JHA SmartPay Remote Deposit Complete (RDC) and JHA SmartPay Remote Deposit Now (RDN)

 
PS-PD.05
10/09/19 07:45 AM-08:10 AM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Operations/Complimentary
Financial Performance Suite (FPS) Demo

The Financial Performance Suite (FPS) is a hosted enterprise-wide financial performance and risk identification tool. This hosted application allows for enterprise-wide access and will change the way you manage financial performance and risk. In this session, we will review the components of the FPS suite and how they work together to deliver a complete solution. Session repeated Thursday - 7:45 AM

 
IC.01
10/09/19 07:45 AM-08:45 AM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
ImageCenter Board Meeting (Invitation Only)
Invitation Only
 
PD.01
10/09/19 08:15 AM-08:40 AM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Payments
Demo: Card Processing Solutions Suite

Demo: Card Processing Solutions Suite

 
PS-PD.09
10/09/19 08:15 AM-08:40 AM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Payments
Demo: Consumer Mobile Solutions from Enterprise Payment Solutions and Ensenta

Demo: Consumer Mobile Solutions from Enterprise Payment Solutions and Ensenta

 
PS-PD.08
10/09/19 08:15 AM-08:40 AM
Wednesday
Improve efficiencies at your institution
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing
Digital Banking
Is Your Virtual Branch "Comprehensive"?

Demo: JHA Web Solutions

 
PS-PD.06
10/09/19 08:15 AM-08:40 AM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
ImageCenter and ImageCenter Express

Come learn how ImageCenter provides your credit union with a processing solution for all check capture transactions, including ATM, teller, merchant, mobile, and third-party captures. In addition to processing a multitude of check transaction channels, ImageCenter adds productivity tools and fraud protection. And now with our hosted offering, ImageCenter Express, you can take advantage of this comprehensive solution without the hassle of an in-house environment.

 
PS-PD.14
10/09/19 08:15 AM-08:40 AM
Wednesday
Grow your loan portfolio
Leader; User
Business Leader; Operations; Technology
Lending
BusinessManager: The Ultimate Working Capital Financing Solution

BusinessManager is a full-service accounts receivable financing system that allows your financial institution to track collateral values over time, from initial date of inception to final resolution. This demo will focus on the Credit Officer dashboards within the system, which are used to monitor portfolio, business, and account debtor trends. Come see the extraordinary level of business intelligence that can be available to you and your lenders when financing accounts receivable. Session repeated Wednesday 8:15 AM

 
ALL.05
10/09/19 09:00 AM-10:00 AM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
ProfitStars Presidential Address
 
JHB-BA.03
10/09/19 10:15 AM-11:15 AM
Wednesday
Increase customer and deposit acquisitions
Leader; User
Business Leader; Operations; Technology
Acquiring & Retaining Customers
Branch Anywhere Product Development Update

Hear from the Branch Anywhere Product and Development Managers about the latest features included and what's coming up for future releases.

 
JHB-20.23
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
User
Operations
Core Education
CIF 20/20: Closing Deposit Accounts

Learn how to streamline the account closing process. During this session, we will discuss best practices for closing DDA and CD accounts. This will include all statuses as well as maintenance to the accounts tied to the closed accounts.

CPE credit eligible.

 
JHB-CD.16
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
User
Operations
Core Education
Core Director Deposit Roundtable: Hot Topics

Join us as we review the recent changes to Exception Item Processing (EIP) as well as Enhanced Account Analysis (EAA) in Core Director. We will also share best practices in our roundtable discussion.

CPE credit eligible.

 
JHB-CD.15
10/09/19 10:15 AM-11:15 AM
Wednesday
Capabilities
User
Operations
Core Education
Core Director: HELOC Options

Are you capitalizing your interest on home equity lines of credit (HELOC)? Did you know that you have a choice? In this session, we will discuss non-capitalized HELOC options.

CPE credit eligible.

 
JHB-DI.05
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
Customer Roundtable: jhaAnalytics

Join this session for a discussion with current and future customers about innovative ways to use jhaAnalytics.

CPE credit eligible.

 
JHB-DI.04
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
Developer; User; Leader
Business Leader; Operations; Technology
Acquiring & Retaining Customers
Data Analytics: What's All the Hype About?

We’ve been doing just fine without data analytics, haven’t we? Do financial institutions really need a data strategy? There is no doubt that we live in a world full of data, and it’s multiplying at astounding rates. With the advent of the internet and our love affair with social media, the amount of data is increasing like never before. There are 2.5 quintillion bytes of data created each day at our current pace, and that pace is only accelerating with the growth of the Internet of Things (IoT). In fact, 90% of the world’s data was generated just within the last two years alone. These statistics prove the growing importance for banks to have a data strategy. During this session, banks will learn which modern financial service technologies rely the most on data to operate, discover what key questions to ask when considering a data strategy, and review what to do now to get started on establishing a data strategy for their organization.

CPE credit eligible.

 
PS-LEND.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Grow your loan portfolio
User
Sales and Marketing
Lending
Developing a Dynamic Sales Strategy for Your Institution: Panel Discussion

Based on our 2019 white paper, “The Awesome Power of Why,” this session will address customer-facing employees in your institution. As competition for new relationships increases, the message you send to the market becomes critical. This session will help you to develop, deliver, and nurture a sales culture that that feeds marketing content across your organization, allowing you to not only establish consistency in your message, but also turbo-charge your sales teams. After a 10-minute introduction, this session will utilize a panel Q&A format to study how lenders are working to nurture sales cultures within their institutions.

CPE credit eligible.

 
PS-FPS.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
Leader
Business Leader
Operations/Complimentary
Effectively Managing your Financials in 2020 and Beyond

Managing your financial institution toward financial success can be a demanding and challenging objective in today's ever-changing world. In this session, leaders of the ProfitStars Financial Performance Suite (FPS) will discuss how to effectively manage performance and assess key risks. Come see how to integrate these topics in the next generation of financial management and risk identification.

CPE credit eligible.

 
JHB-CLIENT.02
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
User
Operations; Technology
Operations/Complimentary
Endpoint Management: How to Get Your Workstations to Work for You

Managing your users' endpoints can be a frustrating and cumbersome task. Learn about some of the tools and strategies that can help ease this pain and allow your users to be more productive with what they have.

CPE credit eligible.

 
PS-EWF.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
Developer; User
Operations; Technology
Operations/Complimentary
Finding Your Flow with jhaEnterprise Workflow

jhaEnterprise Workflow is a powerful tool you can use to help simplify, standardize, and automate business processes in all areas of your financial institution. This session provides updates on the features included in the current release of jhaEnterprise Workflow and those targeted for the future. We will also discuss areas where you might use the product to help make your financial institution more effective and efficient.

 
EIS.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
Developer; User; Leader
Business Leader; Operations; Technology
Operations/Complimentary
How Can Open API Drive Your Business?

In this session, Mackenzie Kizer and Ben Metz will discuss the digital and consumer side of application programming interface openess, as well as the B2B side.

 
PS-CIG.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
ImageCenter Opening Session

All ImageCenter clients are encouraged to attend this session. We will review our performance over the past year, discuss current initiatives and product direction, and give attendees the opportunity to provide feedback.

CPE credit eligible.

 
PS-IPAY.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Operate institution at higher efficiency; Prepare and engage employees
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing
Payments
iPay Solutions Product Roadmap

This session will highlight consumer insights in the bill pay market and iPay's approach to providing the best customer experience for our financial institution clients and their customers. The session will focus on iPay Consumer Bill Pay, iPay Business Bill Pay, and the iPay Admin Portal. In addition, the session will highlight new marketing initiatives available to help financial institutions increase their bill pay adoption.

 
JHB-EDU.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
Leader; User
Operations; Technology
Core Education
Next Generation Help and Learning

In this joint session, Banking Education and Enterprise Content Services will share the collaborative vision for the future of product learning and help content. You'll discover how we are streamlining eLearning with new How-To courses designed to help you complete tasks in five minutes or less. You'll get a preview of the new dynamic content delivery system that will replace all existing help systems, improve search ability, enable you to customize your content, and bring you a modern help experience that allows you to access engaging, new information. Plus, we'll show you how you will access the new help and learning content directly from your product in Xperience. Check out this session to find out how JHA is ensuring you have the right information at the right time, right at your fingertips.

CPE credit eligible.

 
JHB-OB.03
10/09/19 10:15 AM-11:15 AM
Wednesday
Increase customer and deposit acquisitions
User
Operations
Acquiring & Retaining Customers
OnBoard Deposits: Driving Directions for New Accounts

This session will focus on driving directions to help your new account team members move from Point A (meeting the customer), to Point B (producing new account documents). Our team of experts will cover areas of interest in the new account process, highlighting opening new accounts for a sole proprietorship and working with a Tax Favored Account (TFA). Join us as we demonstrate best practices for traveling through these new account processes!

CPE credit eligible.

 
CPS.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution; help customers toward financial success
Leader; User
Operations
Payments
Ready Set Tap: EMV Contactless Cards

Why is there so much hype about EMV (Europay, Mastercard, and Visa) contactless cards? Although they’ve failed to take off in the past, we’ll explain why dual interface cards will have staying power this time around. Learn the benefits of contactless cards for you and your cardholders. We’ll also address card issuance planning and considerations.

CPE credit eligible.

 
JHB-SL.24
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
User
Operations
Core Education
SilverLake General Ledger Reconciliation Overview and Roundtable

In this session, we will review the latest products added to enhance your General Ledger experience. We will discuss setup of the new tools and what they have to offer.

CPE credit eligible.

 
PS-SN.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Increase customer and deposit acquisitions
Leader; User
Operations; Customer Service/Experience
Acquiring & Retaining Customers
Sun Sand and Synapsys

Join a fellow Synapsys user to learn how to get the most out of Synapsys. Explore the importance of obtaining buy-in from all areas, automating the onboarding process, using a product of the month program, and creating a Synapsys taskforce.

CPE credit eligible.

 
PS-SYN.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
Leader; User
Operations; Technology
Operations/Complimentary
Synergy Enterprise Content Management: The Key to Digital Transformation Today and Tomorrow

In this session, we will review how Synergy is the key to your organization's digital transformation by making the capture, storage, and retrieval of your data easy and secure. In addition, we’ll talk about the changes coming in the next Synergy release that will allow for a more flexible and scalable content platform. We will also talk about what we have coming down the road to make your business processes more efficient though process automation and how emerging technologies like artificial intelligence and machine learning can be leveraged. Finally, we will conclude with a demo of our next-generation Synergy Web Client.

 
PS-GLAD.01
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
Leader
Business Leader
Fraud Risk and Security
The Real Deal on the Information Security Program

Without a formal, proven information security program (ISP), a financial institution is exposed and vulnerable to losing customer information, along with the trust and reputation of its customers/members, due to cyber attacks, disasters, fraud, and other unplanned outages. This session will address the critical components of an ISP, with emphasis on the role of the information security officer (ISO). You may have an ISP; the question is, how effective is it?

CPE credit eligible.

 
JHB-XP.02
10/09/19 10:15 AM-11:15 AM
Wednesday
Improve efficiencies at your institution
User
Operations
Core Education
XP for You!

This session will show users what is possible through Xperience. It will cover administrative functions, user functions, and screens that are customizable for any department within your institution. We'll also explore tips that will make your Xperience journey a fun one.

CPE credit eligible.

 
JHB-OL.01
10/09/19 11:30 AM-12:30 PM
Wednesday
Improve efficiencies at your institution
Leader; user
Business Leader; Operations; Technology
Operations/Complimentary
A Clients Perspective on Outsourcing

Join our JHA host and three of your banking peers for an engaging panel discussion on the journey from in-house to OutLink. Is it for you? When is the right time to make the move? How should you prepare? Hear first-hand insight and leave with a clearer picture of what outsourcing is all about.

CPE credit eligible.

 
ALL.06
10/09/19 11:30 AM-12:30 PM
Wednesday
Prepare and engage employees; Improve efficiencies at your institution
Leader
Business Leader; Operations; Customer Service/Experience
Acquiring & Retaining Customers
Apply These Three Techniques to Improve Your Customers' Experience

If you want information about how to lead your customer experience initiative; how to create a compelling strategic plan for customer experience; how and why to create and sustain collaborative, cross-functional teams; and how to create a process for identifying, prioritizing, and communicating your customer experience, join us.​

CPE credit eligible.

 
PS-IPAY.02
10/09/19 11:30 AM-12:30 PM
Wednesday
Improve efficiencies at your institution; help customers toward financial success; Prepare and engage employees
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing
Payments
Autobooks: Make it Easy for Your Businesses to Grow Deposits and Improve Customer Loyalty
Small business represents a major underserved area of growth for financial institutions. This session will highlight the results financial institutions have had deploying a digital small business product suite designed specifically to meet the needs of todayÕs modern small businesses. Learn how to drive small business adoption by providing invoicing payment services and accounting directly within their existing bank channels.

CPE credit eligible.

 
JHB-XP.03
10/09/19 11:30 AM-12:30 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Core Education
CIF 20/20 Journey to XP Check-In Roundtable

Let's be in the know! We will trade ideas, share, brainstorm, and ask questions about the journey from browser or green screen to XP. We want participants with solutions and questions. Success stories with suggestions and failures with questions are welcome.

CPE credit eligible.

 
JHB-CD.17
10/09/19 11:30 AM-12:30 PM
Wednesday
Meet compliance requirements and other regulations
User
Operations; Technology
Core Education
Core Director: Operator Security Review

Join us for a complete review of your Operator Security program (MNTOPR), including recent changes.

CPE credit eligible.

 
JHB-SL.26
10/09/19 11:30 AM-12:30 PM
Wednesday
Operate institution at higher efficiency
User
Operations
Core Education
Credit Bureau Reporting: The Setup and the Conversion
In this session we will review credit bureau parameters the April 2019 enhancement conversion tips and tricks and ways to correct reporting errors.

CPE credit eligible.

 
JHB-DI.06
10/09/19 11:30 AM-12:30 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
Customer Roundtable: Cognos¨

Join this session for a discussion with current and future customers about innovative ways to use Cognos®.

CPE credit eligible.

 
BN.01
10/09/19 11:30 AM-12:30 PM
Wednesday
Increase customer and deposit acquisitions
Leader; User
Business Leader; Operations; Technology; Customer service/Experience
Digital Banking
Don’t Miss Out on the Wealth Management Evolution

The behaviors and demographics of wealth management clients are changing as Baby Boomers pass on their financial legacies to Millennials. Customers are behaving differently when it comes to managing their financial health, wanting the convenience of digital functionality with the option of human assistance when they wade into deeper investment waters. As customers continue to embrace digitization in every area of life, providing wealth management functionality through the digital + human channel is no longer a nice “add on.” It’s a “must have” to remain competitive. This session will discuss the ways in which digital wealth management can be paired with traditional offerings to form a hybrid approach benefitting customers across all demographics.

CPE credit eligible.

 
10/09/19 11:30 AM-12:30 PM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Early Lunch
 
PS-GLAD.02
10/09/19 11:30 AM-12:30 PM
Wednesday
Improve efficiencies at your institution
Leader
Business Leader
Fraud Risk and Security
How Our Bank Manages Information Security: Cashmere Valley Bank

Information security is a major component in protecting vital customer/employee information. In this session, Cashmere Valley Bank will share how they have grown their information security program (ISP) over the years to address the key elements of an effective ISP. We will address the following:
• The major components of the ISP
• The responsibilities of the information security officer
• The role of technology to support the ISP
• Options available for implementing the ISP
• Testing the Incident Response and Business Continuity Plans

CPE credit eligible.

 
JHB-IS.05
10/09/19 11:30 AM-12:30 PM
Wednesday
Improve efficiencies at your institution
User
Operations; Technology
Operations/Complimentary
Internet Solutions: Treasury Management Highlights and Mobile Review (SilverLake)

Take a look at what’s available today in the Treasury Management Channel and Treasury Mobile product (roadmap offered in a separate session). Learn how this commercial platform can attract key clients with the ability to manage their businesses more efficiently. Be sure to tune in and listen to a testimonial and test your knowledge at the end for prizes!

CPE credit eligible.

 
JHA-CC.04
10/09/19 11:30 AM-12:30 PM
Wednesday
Increase customer and deposit acquisitions
Leader; User
Operations; Technology; Customer Service/Experience
Acquiring & Retaining Customers
jhaCall Center Software: Your Contact Center Reimagined

Contact Center agents should focus on building customer relationships, improving retention, and providing an exceptional customer experience, not managing technology. Join us to learn how the jhaCall Center software enhancements and roadmap support an exceptional customer experience.

 
PS-FPS.02
10/09/19 11:30 AM-12:30 PM
Wednesday
Improve efficiencies at your institution
Leader
Business Leader
Operations/Complimentary
Managing Employee Performance and Incentives Through a Performance Scorecard

Managing and rewarding staff is one of the most important things a financial institution leader can do toward reaching their goals. FI leaders need to have both a visual and a scorecard to effectively encourage behaviors that benefit the FI. In many FIs today, this process is cumbersome and not timely. In this session, we will review elements of an effective performance scorecard and describe the capabilities of a tool to effectively manage performance, which ProfitStars is launching this fall.

CPE credit eligible.

 
JHB-OB.04
10/09/19 11:30 AM-12:30 PM
Wednesday
Increase customer and deposit acquisitions
Leader; User
Operations; Technology; Customer Service/Experience
Acquiring & Retaining Customers
OnBoard Loans: Navigating New Waters!

Join us as we show you how to navigate some of our newest changes. We will begin by demonstrating the enhanced and efficient workflow for lenders that take applications. We will then transition to the loan processor role and walk through an overview of the new Uniform Residential Loan Application (URLA). Another highly anticipated change we'll cover is the integration between OnBoard Loans and the Wolters Kluwer Financial Services HMDAWiz system. We are excited to show how OnBoard Loans continues to advance and improve to meet our customers' needs!

CPE credit eligible.

 
JHB-CENT.01
10/09/19 11:30 AM-12:30 PM
Wednesday
Meet compliance requirements and other regulations
Leader; User
Business Leader; Operations; Technology
Fraud Risk and Security
Sheltered Harbor Update and Roadmap

This session will provide a Jack Henry and industry-wide update on Sheltered Harbor and SecurePort, a Sheltered Harbor solution.

 
JHB-SL.25
10/09/19 11:30 AM-12:30 PM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Core Education
SilverLake Enhancements

In this session, we will cover the SilverLake enhancements for all applications. Discussion topics include Automated Clearing House, Enhanced Account Analysis, and General Ledger Reconciliation.

CPE credit eligible.

 
PS-SN/SYN.01
10/09/19 11:30 AM-12:30 PM
Wednesday
Improve efficiencies at your institution
Developer; User; Leader
Business Leader; Operations; Technology
Operations/Complimentary
Synapsys Synergy and jhaEnterprise Workflow: Solving Business Process Problems

Experience how Synapsys Customer Relationship Management and Synergy integrate with jhaEnterprise Workflow to enable you to serve your customers more effectively. Synapsys, Synergy, and jhaEnterprise Workflow are valuable to your staff today... See how the solutions are more powerful together, empowering your team to better serve their customers. We'll present the integration touchpoints and provide a demonstration of the elegant relationship between the solutions.

CPE credit eligible.

 
PS-EPS.01
10/09/19 11:30 AM-12:30 PM
Wednesday
Operate institution at higher efficiency; Prepare and engage employeesÊ
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing
Payments
The Future of the Enterprise Payment Solutions (EPS) and Ensenta Product Lines

Through its JHA SmartPay and Ensenta offerings, Enterprise Payment Solutions (EPS) is now the largest provider of remote deposit solutions in the U.S., serving more than 2,750 financial institutions. These product suites cover a broad range of services, including remote deposit, ACH, card, and alternative payments across multiple channels. Learn how each of these products fits into our overall plan to serve the entire commercial and retail payments market.

CPE credit eligible.

 
JHB-CIG-02
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
4|sight Exception Processing Common Questions

Now that everyone is using the new Exception Processing module, join us for a review of some of the common questions we see, as well as a review of hidden or lesser-known options for working returns and chargebacks.

CPE credit eligible.

 
PS-CIG.02
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
A Traveler's Guide to ImageCenter Release 2019

In this session, which is geared toward existing ImageCenter credit union customers, we will review and demonstrate the most recent ImageCenter enhancements. We will also give you the opportunity to provide direct product feedback.

 
PS-FPS.03
10/09/19 12:45 PM-01:45 PM
Wednesday
Meet compliance requirements and other regulations
Leader
Business Leader
Operations/Complimentary
Adopting CECL: How Will Loss Reserve Amounts and Capital be Impacted?

The upcoming implementation deadline for Accounting Standard 2016-13 (aka CECL) touches all areas of financial institution operations and risk management. Attendees will learn which current expected credit loss model types produce the largest variance (and consequently the most volatility to net worth) from the current allowance for loan & lease loss (ALLL) calculation to the reserve calculation after CECL adoption. Attendees will also learn which loan types will produce the largest variance in ALLL versus CECL and why.

CPE credit eligible.

 
JHB-ALL.10
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
User
Operations; Marketing & Sales
Operations/Complimentary
Banking on Social Media

In this interactive session, learn how tweeting, posting, friending, and hashtagging can lead to new likes, follows, and favorites by your customers – which can, in turn, potentially help you sell services like online and mobile banking, payment services, and other complementary products. In this session you will hear from banking clients who have successfully leveraged social media, and get tips and easy-to-use tools from graphic designers to increase your social media presence – and hopefully your bottom line.

CPE credit eligible.

 
ALL.07
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution; Prepare and engage employees
Leader
Business Leader
Acquiring & Retaining Customers
Building and Sustaining a Winning Culture: A Work in Progress

Deepen your understanding of workplace culture and learn a framework to help manage your organization's culture. Assess the current state of your organization's culture and develop tangible action steps to evolve your organization.

CPE credit eligible.

 
JHB-CPS.02
10/09/19 12:45 PM-01:45 PM
Wednesday
Operate institution at higher efficiency; help customers toward financial success
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Payments
Card Processing Solutions Business Update
Join this session for an update on all aspects of the JHA Debit and Credit Processing platform. Topics include CPS statistics recent enhancements current initiatives and future considerations. WeÕll also cover the progress weÕve seen and how we look to continue integration across other JHA solutions.

CPE credit eligible.

 
JHB-CC.05
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
Leader
Business Leader; Customer Service/Experience
Acquiring & Retaining Customers
Coaching Up for Success in the Contact Center

Coaching can be an extension of your contact center training program. Learn ways to guide, educate, inspire, energize, and challenge team members to be their best!

CPE credit eligible.

 
JHB-CD.18
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Core Education
Core Director: Release 2019 Enhancements

This session will cover the latest and greatest from Core Director R2019. We will discuss enhancements to all modules, as well as field additions and anything else the new release has to offer.

 
PS-RP.01
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology; Sales and Marketing; Customer Service/Experience
Digital Banking
eLockbox

Electronic payment channels are increasing. Explore one of the newest innovations in accounts receivable processing by providing electronic lockbox for your businesses and treasury management prospects.

CPE credit eligible.

 
PS-EPS.02
10/09/19 12:45 PM-01:45 PM
Wednesday
Operate institution at higher efficiency; Prepare and engage employees
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Payments
Enterprise Payment Solutions (EPS) and Ensenta Product Roadmaps

Our product management teams routinely evaluate the best ways to move EPS products forward. When creating our roadmaps, we review a variety of factors, including changing technologies, fraud mitigation advancements, new payments trends, and your IdeaLab suggestions. Join our product leaders for an overview of coming features for the SmartPay and Ensenta product lines.

 
10/09/19 12:45 PM-01:45 PM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Late Lunch
 
JHB-EDU.O2
10/09/19 12:45 PM-01:45 PM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Acquiring & Retaining Customers
Maximizing Strengths to Create a Great Community and Team

Teamwork and community are essential to any successful organization, committee, team, family, and even an individual’s personal success. We will look at how to maximize strengths to create productive and successful environments.

CPE credit eligible.

 
JHB-SL.27
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Core Education
SilverLake End-of-Year 2019 Changes and Roundtable

In this session, you will hear about the changes in store for EOY 2019. We will then open the floor to EOY discussion. Bring the tips and tricks that help you through the parameters, filing, and form printing and share them with your EOY friends.

CPE credit eligible.

 
PS-SN.03
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Acquiring & Retaining Customers
Synapsys Marketing Manager Best Practices and Targeted Popups

Join us as we share a variety of tips and tricks for Synapsys Marketing Manager. We will discuss the popular features to help with system usage. This is sure to be an exciting session as we uncover the best of Synapsys Marketing Manager.

CPE credit eligible.

 
PS-SN.02
10/09/19 12:45 PM-01:45 PM
Wednesday
Increase customer and deposit acquisitions
Leader; User
Business Leader; Operations; Sales & Marketing
Acquiring & Retaining Customers
Synapsys: Managing the Sales Process with Sales Events

Join us as we share the details of Sales Events and how to use events throughout the sales process. Discover how to capture pipeline activity within these events and use the reporting capabilities.

CPE credit eligible.

 
PS-SYN/LEND.01
10/09/19 12:45 PM-01:45 PM
Wednesday
Grow your loan portfolio
User
Technology
Operations/Complimentary
Synergy Enterprise Content Management: Commercial Lending - LoanVantage and Synergy ECM

Synergy and Commercial Lending Center Suite join forces to offer an integrated solution to bring efficiency, organization, and easy access to the information your users need on a daily basis. Join us for an informative session discussing key features that will meet the needs of everyday challenges while improving your workflow as you manage your Commercial Lending processes. This session is for individuals who want to learn how to get the most out of the integration offered by Jack Henry & Associates' Synergy Enterprise Content Management and the Commercial Lending Center Suite.

CPE credit eligible.

 
JHB-CLIENT.03
10/09/19 12:45 PM-01:45 PM
Wednesday
Increase customer and deposit acquisitions; Improve efficiencies at your Institution
Leader; User
Business Leader; Operations
Digital Banking
Treasury Management: Opportunities and Best Practice Guidance

During this session, we'll discuss some of the challenges banks face with Treasury Management Services. We'll cover best practice recommendations on selling, pricing, and streamlining your onboarding process. We'll share how to leverage the functionality within SilverLake to control the risk associated with ACH and Wires, as well as how to structure Enhanced Account Analysis to monitor services provided.

CPE credit eligible.

 
PS-GLAD.03
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
Developer
Technology
Fraud Risk and Security
Using Machine Learning AI and Threat Intelligence to Develop an Integrated Security Ecosystem

The fight against cyberthreats continues to evolve. Worldwide, 80% of breaches go undetected because of skills shortage and event information "noise." Effective security requires visibility (all the devices, all the infrastructure, in real time), but also context (what devices represent a threat, what is their capability), so you manage the threat your institution faces, not the noise multiple security tools create. A comprehensive SIEM (Security Information Event Management) solution is an absolute requirement to detect and proactively address system and security issues. Join us as we discuss the advances in SIEM technology, and how Gladiator’s Total Protect leverages cross correlation and applies machine learning and UEBA (User and Entity Behavior Analytics) to improve response and to stop breaches before they occur.

CPE credit eligible.

 
JHB-XP.04
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Xperience In-House and Hosted Rollout and Roadmap Review

Xperience Framework is the window to your banking applications. This session will provide an update on Xperience. We'll review our In-House and Hosted implementation and client services role within these implementations. The session will also provide an update on the Xperience roadmap and future product direction. Come look through the window to see what Xperience is doing now and in the future.

 
JHB-XP.05
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Xperience Virtual Environment Roundtable

In this session, you will get an update on the MTM Technologies testing of Xperience products. We will share the roadmap for the next virtual environments that will go through testing. We will also review recommended Xperience Teller configurations.

CPE credit eligible.

 
JHB-20.18
10/09/19 12:45 PM-01:45 PM
Wednesday
Improve efficiencies at your institution; Increase customer and deposit acquisition; Grow your loan portfolio
Leader; User
Business Leader; Operations; Technology
Core Education
CIF 20/20 Development Roadmap

This session will focus on the upcoming development efforts and priorities for the CIF 20/20 core processing system.

 
PS-FPS.04
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
Leader
Business Leader
Operations/Complimentary
Building a Budget With the RIGHT Strategic Targets

Budget plans are often made irrelevant very quickly due to economic forces beyond our control. The typical budget targets (return on assets and capital) describe where we want to be, but how do we create a shared vision of the actionable steps it will take for us to get there? This is the number one question asked by our consulting clients in the ProfitStars Financial Performance Suite. Attendees will learn how to ensure the success of their annual budget by creating the correct strategic performance targets. They will also learn how to build key performance indicators around intelligent pricing and asset mix.

CPE credit eligible.

 
JPS.01
10/09/19 02:00 PM-03:00 PM
Wednesday
Increase customer and deposit acquisitions; Operate institution at higher efficiency; help customers toward financial success
Developer; User; Leader
Business Leader; Operations; Technology
Payments
Building a Modern Payment Strategy: What to Do Now and Why

The payment landscape is changing. P2P (person-to-person) payments, real-time payments, point-of-sale purchases, digital bill pay, and the IoT (Internet of Things) are evolving at astounding rates. Payments are surrounding us in everything we do. Fintech and Bigtech firms are infiltrating payments and stealing customers via shiny interfaces and promises of a better way to pay. Consumers crave convenience, security, and choice. With an intentional, formulated payment strategy, banks can be well-positioned to fulfill these needs and contend head-on with the competition. During this session, you will hear what leading Fintech and Bigtech firms are doing in the payments field and how they are marketing to your customers, learn how to perform a strategy assessment to uncover payment needs and opportunities, learn key components of a payment strategy, and discuss how to develop a modern payment strategy.

CPE credit eligible.

 
PS-LEND.02
10/09/19 02:00 PM-03:00 PM
Wednesday
Meet compliance requirements and other regulations
Leader; User
Business Leader; Operations
Lending
Document and Covenant Tracking Ticklers and Technology

Tracking documents and covenants inside the commercial portfolio is far from fun, but nonetheless required. This session will look at the best ways to gain efficiency using technology to ensure all your i’s are dotted and t’s are crossed in the tracking process.

Objective 1: Discuss best practices for using technology to gain efficiencies and ensure compliance.

Objective 2: Discuss how to use technology to grow a commercial portfolio without growing staff.

Objective 3: Discuss best practices we see financial institutions using in the market for this task.

CPE credit eligible.

 
BI.01
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution; increase customer and deposot acquisition
Leader; User
Business Leader; Operations; Technology; Sales and Marketing; Customer Service/Experience
Operations/Complimentary
Fintech Panel: The Age of AI is Here - How Financial Institutions Are Using AI Today

Over the last few years, artificial intelligence (AI) has moved from "great idea" to "take it one step at a time" to "mainstream." Who hasn't heard and read about what AI is going to bring us down the road? Come to our fintech panel to hear how AI technology leaders in the industry are helping financial institutions enable their human teams to improve customer experience and enhance organizational infrastructure. Our panelists from innovative and well-known technology companies will offer a real-world perspective on AI projects and approaches to improve member service, operations, and workflows. You'll walk away with recommendations for applying AI to solve real challenges.​

CPE credit eligible.

 
PS-CIG.03
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
ImageCenter: Deepdive 2019

ImageCenter clients can kick the tires during this live and interactive educational demonstration of the ImageCenter 2019 release.

 
ALL.09
10/09/19 02:00 PM-03:00 PM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Acquiring & Retaining Customers
Inside the Mind of the Modern Consumer

Jeff VanDeVelde, Senior Director of Marketing, will share new proprietary research into the needs, desires, and routines of the modern consumer. He will touch on how consumers are trying to build and sustain financial confidence and how well they see financial institutions helping them. He will be accompanied by a panel to help share successes and challenges in delivering for the modern consumer. Interactive polling will be included.

CPE credit eligible.

 
PS-IPAY.03
10/09/19 02:00 PM-03:00 PM
Wednesday
Operate institution at higher efficiency; Prepare and engage employees
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing
Payments
iPay Solutions Roundtable

During this roundtable, members of the iPay management team will answer your questions about everything iPay. This roundtable is intended for anyone considering the iPay Solutions suite of products, as well as existing customers. Come ask questions and share your experiences!

CPE credit eligible.

 
ALL.08
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
Leader
Business Leader; technology
Digital Banking
It Takes a Village: A Discussion on Openness

In this session, Jack Henry's EVP and Chief Technology Officer, Mark Forbis, will discuss the importance of openness in your philosophy, your technology, and your fintech community. Featured will be topics on open banking, APIs, and what Jack Henry is doing to help you serve the evolving needs of today's businesses and consumers.

CPE credit eligible.

 
JHB-TL.04
10/09/19 02:00 PM-03:00 PM
Wednesday
Increase customer and deposit acquisitions; Improve efficiencies at your institution
Leader; user
Business Leader; Operations; Technology
Operations/Complimentary
Lessons Learned: Vertex to Teller

In this roundtable discussion, we will share best practices and lessons learned for the transition from Vertex to Teller.

CPE credit eligible.

 
PS-EPS.03
10/09/19 02:00 PM-03:00 PM
Wednesday
Operate institution at higher efficiency; Prepare and engage employees; meet compliance requirements and other regulations
Developer; User; Leader
Business Leader; Operations; Technology
Payments
Managing Mobile Deposit Risk for SmartPay and Ensenta Products

Consumer mobile deposit services are now table stakes in the competitive market for retail and small business customers, but these offerings introduce new risks for you. What are those risks? How can you protect against losses while also expanding the channel to more customers? What options are available to offer mobile remote deposit capture safely and securely? This session will provide an overview of mobile deposit risks and explain the tools available to fight fraud in SmartPay and Ensenta mobile deposit solutions.

CPE credit eligible.

 
JHB-BA.05
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations
Digital Banking
Opening New Accounts Through Branch Anywhere

Learn how Branch Anywhere, a mobile app designed for employees, can be leveraged for your new account opening process. For clients using Argo Deposits or OnBoard Deposits, see how your employees can deliver service to your customers.

CPE credit eligible.

 
PS-SN.04
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
Leader; User
Operations
Operations/Complimentary
Synapsys: Did You Know?

Meet with the Synapsys experts to learn about key release highlights and popular features you may not be taking advantage of.

CPE credit eligible.

 
PS-SYN.02
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology; Customer Service/Experience
Operations/Complimentary
Synergy Enterprise Content Management: Solutions to Drive Efficiencies

Wondering why you’re still using manual processes and how others are gaining efficiencies? Join us for an interactive discussion to see how Synergy ECM can empower your organization and drive efficiencies. Whether your organization is deployed in-house or in Synergy Express, this session is a great way to learn about the Synergy features that are helping other organizations every day.

CPE credit eligible.

 
ALL.10
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations
Operations/Complimentary
The Key to Project Success: Project Communications

This session will discuss the importance of communication in ensuring project success. We will talk about what effective communications are, what tools can be used, and how to make sure your team knows how to use and interpret project communications.

CPE credit eligible.

 
JHB-DI.08
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
Using Cognos¨ Efficiently: Leveraging Cognos¨ to Save Time and Effort

Learn Cognos® functionalities to save time in creation, automation, and distribution.

CPE credit eligible.

 
PS-EWF.02
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
What Are They Doing with jhaEnterprise Workflow?

Attend this session to hear from panelists who are using jhaEnterprise Workflow to address business processes at their organizations. The panelists will provide background information and then walk you through how they are using jhaEnterprise Workflow to save time and money, and to eliminate errors at their site. You always want to know what everyone else is doing, and this will allow you to hear what your peers are doing today with jhaEnterprise Workflow.

CPE credit eligible.

 
PS-GLAD.04
10/09/19 02:00 PM-03:00 PM
Wednesday
Meet compliance requirements and other regulations
Leader
Business Leader
Fraud Risk and Security
What the Disaster Taught Us: Lessons Learned from Peoples Security Bank

During this session, we will present the process for successfully managing through a disaster event. As a bonus, Peoples Security Bank, located in Scranton, PA, will share some critical lessons their bank learned from executing their Business Continuity Plan (BCP) to respond to an actual disaster event. This session will address the following:

  • Lessons learned
  • The major components of an effective BCP
  • The major milestones associated with implementing the BCP
  • Centurion’s Online Planning Expert (COPE) BCP Software

CPE credit eligible.

 
JHB-CD.11
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
User
Operations
Core Education
Don't Keep Us in Suspense: Start Using the New Suspense Option

Still using SUS020? Come learn all about suspense in Core Director and why you should start using the new version.

 
JHB-GLAD.01
10/09/19 02:00 PM-03:00 PM
Wednesday
Meet compliance requirements and other regulations
User
Business Leader; Operations; Technology; Sales and Marketing; Customer Service/Experience
Fraud Risk and Security
Hosted Network Solutions (HNS) Five Years Later

HNS is now into its fifth year as a private cloud computing solution for financial institutions. Leveraging a disaster avoidance approach, Gladiator has positioned more than 130 institutions to strengthen their disaster recovery models, better meet IT regulatory compliance demands, enhance their cybersecurity posture, and provide a member service experience that is consistent with modern expectations. Join us to learn more about how HNS has evolved over the years to become the leading private cloud computing solution for FIs.

CPE credit eligible.

 
JHB-IS.07
10/09/19 02:00 PM-03:00 PM
Wednesday
Improve efficiencies at your institution
User
Operations; Technologies
 
Internet Solutions: Treasury Management Year-in-Review and Roadmap Update

Internet Solutions representatives will cover Treasury Management enhancements for the previous year, as well as review the product roadmap. Internet Solutions' leadership and subject matter experts will be on hand to answer your questions.

 
ALL.11
10/09/19 03:15 PM-04:45 PM
Wednesday
Increase customer and deposit acquisitions; Operate institution at higher efficiency; help customers toward financial success
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing; Customer Service/Experience
Payments
Payments Strategy: Relevance Resilience and Future-Readiness in the Age of Acceleration

What do you do when what got you to the top is no longer enough to get you where you need to go? Balancing the demands of digital transformation and payments modernization while defending market position from new entrants has indelibly altered the path to success. How can financial institutions ensure they are future-ready when navigating a disruptive payments landscape changing at an unprecedented rate? Forward-thinking financial institutions create a payments strategy to sharpen their foresight, inform decision-making, and align priorities and resources with organizational goals. Armed with a strategic framework, payments executives are better prepared to identify the right opportunity at the right time, distinguish hype from reality, manage the natural tension between innovation and regulation, and ultimately remain at the forefront of payments. This session features a panel of prominent banking executives who will share their experiences and lessons learned in developing their payments strategy. Hear how these payments leaders strengthened their banks' ability to keep pace with innovation, respond to changing customer demands, and counter emerging competitive threats. Moderated by Deborah Matthews Phillips, JHA’s Managing Director of Payments Strategy, this interactive session will highlight proven techniques and tools for executing an effective payments strategy.

CPE credit eligible.

 
ALL.12
10/09/19 05:00 PM-06:00 PM
Wednesday
Not Applicable
Not Applicable
Not Applicable
Digital Banking
The Future of Digital: A Passive-Aggressive Conversation Between Friends

As discrete delivery channels dissolve, online/mobile/physical converge, and open banking evolves, community banks have a unique opportunity to differentiate themselves digitally, precisely where new and larger competitors are weakest. Join Sam Maule, host of the Fintech Insider podcast and Managing Partner of 11FS’ fintech practice in North America, as he moderates an entertaining, contentious, and thought-provoking debate on the future of digital between Lee Wetherington, Jack Henry’s Director of Strategic Insight, and Ben Metz, Managing Director of Jack Henry’s Banno group.

CPE credit eligible.

 
10/09/19 06:45 PM-10:00 PM
Wednesday
 
 
 
 
Evening on the Midway

Enjoy a once in a lifetime opportunity to dine, drink and mingle with colleagues while learning about an important and amazing piece of United States Naval History. The USS Midway was the longest-serving aircraft carrier in the 20th century. It was commissioned on September 10th, 1945 and served until April 11, 1992. Once home to more than 200,000 Americans, this significant piece of United States history has made her final tour of duty in the San Diego harbor to pay tribute to the contributions of the armed services as a dynamic, interactive beacon of education and entertainment. Don’t miss your chance to take advantage of some great Southern California weather while partaking in food, drink, live music, ship tours and more on the flight deck of the USS Midway!

 

10/10/19 07:00 AM-08:30 AM
Thursday
Not Applicable
Not Applicable
Not Applicable
Not Applicable
Breakfast with ProfitStars Managers
 
PS-PD.10
10/10/19 07:15 AM-07:40 AM
Thursday
Grow your loan portfolio
Leader; User
Business Leader; Operations; Technology
Lending
Commercial Lending Center Suite: The BEST Way to Grow and Manage a Commercial Loan Portfolio!

The Commercial Lending Center Suite is the best way to grow, monitor, and manage your commercial loan portfolio. With a completely digital loan lifecycle, you can effectively manage and service your borrowers through every stage of lending - ultimately building relationships that continue well beyond payoff. Come learn how to grow your portfolio with this innovative loan origination platform from ProfitStars!

 
PS-PD.11
10/10/19 07:15 AM-07:40 AM
Thursday
Not Applicable
Not Applicable
Not Applicable
Payments
Demo: iPay Consumer Bill Pay

Demo: iPay Consumer Bill Pay

 
PS-PD.13
10/10/19 07:15 AM-07:40 AM
Thursday
Not Applicable
Not Applicable
Not Applicable
Payments
Demo: JHA SmartPay mRDC (Mobile Remote Deposit Completed)

Demo: JHA SmartPay mRDC (Mobile Remote Deposit Completed)

 
PS-PD.12
10/10/19 07:15 AM-07:40 AM
Thursday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Digital Banking
RemitPlus Express Demo

Attend this live demonstration of features to automate payment processing for your merchants through ProfitStars RemitPlus and RemitPlus Express. The presentation will also include information on how to interface electronic payments to account receivable systems with RemitCentral.

 
PS-PD.14
10/10/19 07:45 AM-08:10 AM
Thursday
Grow your loan portfolio
Leader; User
Business Leader; Operations; Technology
Lending
BusinessManager: The Ultimate Working Capital Financing Solution

BusinessManager is a full-service accounts receivable financing system that allows your financial institution to track collateral values over time, from initial date of inception to final resolution. This demo will focus on the Credit Officer dashboards within the system, which are used to monitor portfolio, business, and account debtor trends. Come see the extraordinary level of business intelligence that can be available to you and your lenders when financing accounts receivable. Session repeated Thursday 7:45 AM

 
PS-PD.15
10/10/19 07:45 AM-08:10 AM
Thursday
Not Applicable
Not Applicable
Not Applicable
Payments
Demo: JHA Resource Center

Demo: JHA Resource Center

 
PS-PD.16
10/10/19 07:45 AM-08:10 AM
Thursday
Not Applicable
Not Applicable
Not Applicable
Payments
Ensenta ATM Risk Management a+A175nd Check Image Processing

In this session, you will be introduced to our Ensenta ATM Risk Management and Check Image Processing solution. You will walk away understanding how this solution will assimilate Image ATM and ITM deposits into your existing JHA infrastructure – Deposit Reconciliation, Risk Management, Fraud, Productivity, and Research and Reporting.

 
PS-PD.05
10/10/19 07:45 AM-08:10 AM
Thursday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Operations/Complimentary
Financial Performance Suite (FPS) Demo

The Financial Performance Suite (FPS) is a hosted enterprise-wide financial performance and risk identification tool. This hosted application allows for enterprise-wide access and will change the way you manage financial performance and risk. In this session, we will review the components of the FPS suite and how they work together to deliver a complete solution. Session repeated Wednesday - 7:45 AM

 
PS-ALERT.01
10/10/19 08:30 AM-09:30 AM
Thursday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
AlertCenter: Preventing Check Fraud for Credit Unions

This session is geared toward credit unions, but there is a Jack Henry Banking-specific session earlier in the week. Whether you are curious what the AlertCenter check fraud solution is, or are a current user, this session is for you. We will provide an AlertCenter overview, a preview of new enhancements, and information on the types of check fraud credit unions are seeing today.

CPE credit eligible.

 
PS-FPS.05
10/10/19 08:30 AM-09:30 AM
Thursday
Improve efficiencies at your institution
Leader
Business Leader
Acquiring & Retaining Customers
Key Client Identification and Retention: Identifying and Protecting Your Most Valuable Clients!

The profitability of an organization’s top clients has never been more concentrated. Financial institutions often find that over 180% of the profit comes from the top 20% of their clients. Given this high concentration of profit, there are two simple questions that every organization should ask... Do you know who your most profitable clients are? Are you actively working to retain their relationships? We will discuss these items and ways to put key client retention in the spotlight within your organization.

CPE credit eligible.

 
PS-GLAD.05
10/10/19 08:30 AM-09:30 AM
Thursday
Improve efficiencies at your institution
Leader; Developer
Business Leader; Technology
Fraud Risk and Security
Maximizing Your Information Security Officer's Effectiveness

A strong information security program is critical to ensure protection from data breaches. The information security officer (ISO) should build and maintain this program. To be successful, ISOs must provide clear and accurate information to their employees, Board of Directors, auditors, and examiners. Learn how to maximize your ISO effectiveness by leveraging people, processes, and technology.

CPE credit eligible.

 
PS-RP.02
10/10/19 08:30 AM-09:30 AM
Thursday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Digital Banking
RemitPlus Focus Group

Exchange lockbox experiences with other product users and share feedback directly with the RemitPlus management team. This session is intended for current RemitPlus users, as well as treasury sales and operations personnel looking to automate remittance processing for their merchants. In addition to previewing new features, this session will allow attendees to communicate system enhancement requests and suggestions on how to improve education, support, and user communication.

CPE credit eligible.

 
PS-WEB.01
10/10/19 08:30 AM-09:30 AM
Thursday
Meet compliance requirements and other regulations; Increase customer and deposit acquisition
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing
Digital Banking
Staying Ahead of the Competition: FI Website Strategy

Come learn about new trends and best practices in financial institution websites and how to build your best strategy. We'll cover information on user accessibility and WCAG (Web Content Accessibility Guidelines), style and feature trends, security considerations, and how to best work with your website vendor to make an impactful marketing presence that reaches your intended audience and produces results.

CPE credit eligible.

 
PS-LEND.03
10/10/19 08:30 AM-09:30 AM
Thursday
Grow your loan portfolio
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Lending
Storm Warning: Preparing Your Commercial Lending Team for the Next Recession

We have been experiencing the longest economic expansion period in U.S. history. But is your commercial lending team ready to weather future storms? What is your strategy for managing emerging credit risk as the economic cycle turns? What is your organization’s strategy for thriving despite the future downturn? This panel discussion will address all these questions and more by revealing insights from your peers.

CPE credit eligible.

 
PS-SN.05
10/10/19 08:30 AM-09:30 AM
Thursday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Synapsys: Service Events Roundtable

In this roundtable session, we will discuss all things related to service events, from setup, to usage, to reporting, and everything in between.

CPE credit eligible.

 
PS-SYN.03
10/10/19 08:30 AM-09:30 AM
Thursday
Meet compliance requirements and other regulations
Developer; User; Leader
Business Leader; Operations; Technology
Operations/Complimentary
Synergy Enterprise Content Management: Synergy Records and Retention Roundtable

Join us for an interactive Synergy ECM roundtable discussion. Whether your organization has Synergy deployed in-house or in Synergy Express, this session is a great way to learn how other organizations are managing and retaining their records to ensure regulations are met. This session is for individuals who want to meet other Synergy ECM users and learn how they use Synergy ECM record and retention features.

CPE credit eligible.

 
PS-EPS.04
10/10/19 08:30 AM-09:30 AM
Thursday
Operate institution at higher efficiency; help customers toward financial success; Prepare and engage employees
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Payments
The Integrated SmartSight Experience: Business Analytics are Coming to JHA SmartPay Manager!

SmartSight has long provided actionable insights to financial institution executives, risk managers, and marketers that offer SmartPay solutions or Enterprise Payment Solutions ACH products to their customers. Now this dynamic EPS business intelligence service is coming to SmartPay Manager, the recently released administrative portal for EPS SmartPay products. Come be a part of the “big reveal” and get a first look at how SmartSight will be incorporated into SmartPay Manager.

 
PS-RP.03
10/10/19 09:45 AM-10:45 AM
Thursday
Meet compliance requirements and other regulations
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing
Fraud Risk and Security
Application Cybersecurity: When Audit Checkboxes Are Not Enough

From SQL injections to man-in-the-middle attacks, audit reports are not enough to keep your applications safe. Cybersecurity continues to be an increasing concern for financial institutions. Join us as we navigate through layered security practices and analyze real world security breaches.

CPE credit eligible.

 
PS-EPS/EN.01
10/10/19 09:45 AM-10:45 AM
Thursday
Prepare and engage employees
User
Operations
Payments
Enterprise Payments Solutions User Group Meeting

It’s your turn to do the talking! Join us for the EPS User Group’s annual face-to-face meeting. This interactive session is presented by and for financial institutions that use EPS products. Come exchange ideas and information with peer FIs that use the same EPS products you do.

CPE credit eligible.

 
PS-FPS.06
10/10/19 09:45 AM-10:45 AM
Thursday
Improve efficiencies at your institution
Leader
Business Leader
Operations/Complimentary
Performance Suite Roundtable

Learn and share how to effectively manage your financials and quantify key risks. In this roundtable setting, industry experts from the ProfitStars Financial Performance Group will facilitate group discussions that focus on financial performance and risk management. Attendees will share their ideas with peers on measuring financial performance, interest rate risk, current expected credit loss (CECL), customer/branch profitability, and effective pricing strategies.

CPE credit eligible.

 
PS-CIG.04
10/10/19 09:45 AM-10:45 AM
Thursday
Improve efficiencies at your institution
Developer
Technology
Operations/Complimentary
ImageCenter: System Admin Open Forum

This session is geared for system administrators as an attendee-driven open forum. Topics will include advanced environments, automation, maintenance best practices, and lessons learned.

CPE credit eligible.

 
PS-ECS.01
10/10/19 09:45 AM-10:45 AM
Thursday
Improve efficiencies at your institution
Developer; User; Leader
Business Leader; Operations; Technology
Operations/Complimentary
Legacy Data Conversions: The Future of Data Conversions

In this session, we'll discuss the current conversion landscape and the multiple changes Enterprise Conversion Solutions is leading to completely transform and minimize the conversion process and timelines.

CPE credit eligible.

 
PS-LEND.04
10/10/19 09:45 AM-10:45 AM
Thursday
Grow your lending porfolio; Improve efficiencies at your institution
Developer; User; Leader
Business Leader; Operations; Technology; Sales and Marketing
Lending
Navigating the Journey Toward a Digital Lending Platform

How can your organization successfully migrate from manual to digital processes throughout all lending functions? What are the essential elements of a digital lending platform that can serve both your business and consumer clients? This session will reveal the path to creating an enhanced experience for both your clients and your lending staff. It will focus on developing, planning, and executing your strategy and finding the right people in your organization to initiate those changes.

CPE credit eligible.

 
PS-EWF.03
10/10/19 09:45 AM-10:45 AM
Thursday
Improve efficiencies at your institution
User
Operations
Operations/Complimentary
Roundtable Discussion: jhaEnterprise Workflow

Take this opportunity to sit with your peers and find out how they are using jhaEnterprise Workflow to solve their business process challenges. Or better yet, share your knowledge and best practices with them. This session is designed to be interactive, and is intended to help you expand your use of jhaEnterprise Workflow.

CPE credit eligible.

 
PS-SN.06
10/10/19 09:45 AM-10:45 AM
Thursday
Increase customer and deposit acquisitions
Developer; User; Leader
Business Leader; Operations; Technology
Acquiring & Retaining Customers
Synapsys Roadmap

Mike Kock from Synapsys will share his view and vision for feature changes coming out over the next two years.

 
PS-SYN.04
10/10/19 09:45 AM-10:45 AM
Thursday
Improve efficiencies at your institution
Developer; User; Leader
Business Leader; Operations; Technology
Operations/Complimentary
Synergy Enterprise Content Management: Synergy Capture Roundtable

Join us for an interactive Synergy Capture roundtable discussion. Whether your organization has Synergy deployed in-house or in Synergy Express, this session is a great way to learn how other organizations are using Synergy to improve their information capture processes and drive their digital transformation. This session is for individuals who want to meet other Synergy users and learn how they use Synergy Capture.

CPE credit eligible.

 
PS-IPAY.04
10/10/19 09:45 AM-10:45 AM
Thursday
Prepare and engage employees
Developer; User; Leader
Business Leader; Operations; Technology
Payments
What in the World Is MVP?

In this session, we will walk you through iPay Solutions’ client-focused approach to product design and delivery and share a use case applying this approach to delivering a new feature.

CPE credit eligible.

 
PS-GLAD.06
10/10/19 09:45 AM-10:45 AM
Thursday
Meet compliance requirements and other regulations
Leader
Business Leader
Fraud Risk and Security
What Is GRC and What Can It Do for Your Financial Institution?

Governance, risk, and compliance (GRC) refers to a strategy for managing a financial institution's overall governance, enterprise risk management, and compliance with regulations. Growing challenges like cybersecurity threats, third-party risk, and regulatory risk must be managed if financial institutions are to uphold their reputations and deliver consistent value for their customers. Join us as we unpack how your organization can leverage GRC to gain meaningful efficiencies while improving their security and compliance posture.

CPE credit eligible.

 
PS-ALERT.02
10/10/19 11:00 AM-12:00 PM
Thursday
Improve efficiencies at your institution
User
Business Leader; Operations
Operations/Complimentary
AlertCenter Roundtable

This session will be a focused roundtable meeting for all financial institutions currently using AlertCenter. Attend this session to share strategies, lessons learned, and best practices for check risk mitigation with AlertCenter.

CPE credit eligible.

 
PS-EPS.05
10/10/19 11:00 AM-12:00 PM
Thursday
Increase customer and deposit acquisitions; help customers toward financial success
Leader; User
Buisenss Leader; Sales and Marketing
Payments
Beyond Treasury Management: Taking Your Business Services (and Your Revenue) to the Next Level

The ability to collect and process payments through digital channels has become a critical part of doing business for many companies. Some financial institutions have embraced the online payments space as an area where they can truly differentiate themselves from their competitors. In this session, attendees will hear from bank specialists who have been directly involved in some of those success stories. Come hear firsthand how financial institutions can leverage digital payment services to cement business relationships and drive profitability.

CPE credit eligible.

 
PS-ECS.02
10/10/19 11:00 AM-12:00 PM
Thursday
Improve efficiencies at your institution
Developer
Technology
Operations/Complimentary
How to Enhance Your Enterprise Content Management Solution by Using an Advanced Data Conversion

In this roundtable session, we'll discuss advancements in the conversion industry and proper planning for a legacy data conversion. This information will help maintain accuracy and efficiency, and make the legacy data better during the conversion effort.

CPE credit eligible.

 
PS-RP.04
10/10/19 11:00 AM-12:00 PM
Thursday
Increase customer and deposit acquisitions
Leader; User
Business Leader; Operations; Technology; Sales and Marketing
Acquiring & Retaining Customers
Hunters Farmers and Fruit Carts: Developing a Sales Culture in a Relationship Environment

Explore how you can employ internal resources to create a positive sales culture in your financial institution to effectively promote services for new and existing businesses.

CPE credit eligible.

 
PS-FPS.07
10/10/19 11:00 AM-12:00 PM
Thursday
Improve efficiencies at your institution
Leader
Business Leader
Operations/Complimentary
Interest Rate Volatility and the Implications to Asset Liability Management

In a period of six months, market expectations for interest rate levels went from rising rates to an inverted yield curve to an outlook for falling rates. This session will share best practices and balance sheet strategies that help financial institutions manage risk and operate profitably in any rate environment.

CPE credit eligible.

 
PS-LEND.05
10/10/19 11:00 AM-12:00 PM
Thursday
Grow your loan portfolio
Leader; User
Business Leader; Operations; Technology
Lending
Meeting the Short-Term Capital Needs of Your Business Clients

By far, the most frequent loan request made by businesses in your community is a line of credit. By helping business owners meet their need for short-term working capital, you are allowing the rest of their banking relationship to take root. The line of credit leads to all other forms of commercial lending, including equipment financing, vehicle financing, owner occupied real estate, Small Business Administration financing, and more. This session will help you develop a strategy to 1) identify prospects in your community and 2) meet their needs in such a way that you create life-long relationships with each business.

CPE credit eligible.

 
PS-SN.07
10/10/19 11:00 AM-12:00 PM
Thursday
Meet compliance requirements and other regulations
User
Business Leader; Operations; Technology; Sales and Marketing; Customer Service/Experience
Operations/Complimentary
Synapsys: Event Enhancements

Discover the new enhancements for sales and service events, including entitlements, dependencies, and conditional detail entry.

CPE credit eligible.

 
PS-SYN.05
10/10/19 11:00 AM-12:00 PM
Thursday
Improve efficiencies at your institution
Leader; User
Business Leader; Operations; Technology
Operations/Complimentary
Synergy Enterprise Content Management: Synergy eSign Roundtable

Join us for an interactive Synergy eSign roundtable discussion. Whether your organization has Synergy eSign deployed in-house or in Synergy Express, this session is a great way to learn how other organizations are using Synergy eSign to improve their business processes. This session is for individuals who want to meet other Synergy eSign users and learn how they use Synergy eSign.

CPE credit eligible.

 
PS-GLAD.07
10/10/19 11:00 AM-12:00 PM
Thursday
Improve efficiencies at your institution
Leader; Developer
Business Leader; Technology
Fraud Risk and Security
Where Are We Going Now? Top Cybersecurity Trends

Ransomware, malware, nation state threats, and an endless string of security breaches means we must fight to stay ahead of cyber criminals. Understanding the trends and projections of where IT security is headed is increasingly important to protect your organization’s reputation, sensitive information, and consumers. We’ll discuss the latest cyber risks on the horizon and what they mean for you.

CPE credit eligible.

 

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