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Author
Susan Griffin
Senior Analyst, Jack Henry & Associates

In her current role as a Senior Analyst for Strategy at Jack Henry & Associates, Susan focuses on industry trends in the lending, small business and core processing space. Her research covers lending applications supporting the consumer, mortgage and commercial loan segment, as well as services contoured to meet the needs of small businesses. Susan works internally to act as the liaison between product and executive teams to recommend product enhancements, vendor partnerships, and marketing initiatives. She also works with industry analysts to gain insights associated with digital banking market and technology trends. She possesses over 30 years of experience in the financial services industry, working for a large regional financial institution and several financial service solutions providers in the U.S. where her experience traversed product development, business/partner management, project management and information delivery solutions.

's Posts

 
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Dotting the “i’s” and Crossing the “t’s” with Digital Lending

3 minute read

The Universal Remote of Lending

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Four Emerging Trends Driving Financial Technology Through 2020

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Building Small Business Relationships in the Digital Age

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A History Lesson on Consumer Lending

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Understand Small Business Cash Challenges and Turbocharge Your C&I Efforts

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A History Lesson on Consumer Lending - Part 2

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Small Businesses … Big Opportunities

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Playing with Giants – How to Compete with the "Bank of Amazon"

3 minute read

Commercial Lending Officers: A New Endangered Species?

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Reputational Risk: Better to Learn From Others

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Real Face Time: Conferences Deliver What Devices Can’t

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Why Banks Should Care More about Small-to-Midsize Businesses

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Research: What We Don’t Know WILL Hurt Us!

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Why Financial Institutions Shouldn't Ignore Marketing Lenders

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The Power of (Core) Evolution