In her current role as a Senior Analyst for Strategy at Jack Henry & Associates, Susan focuses on industry trends in the lending, small business and core processing space. Her research covers lending applications supporting the consumer, mortgage and commercial loan segment, as well as services contoured to meet the needs of small businesses. Susan works internally to act as the liaison between product and executive teams to recommend product enhancements, vendor partnerships, and marketing initiatives. She also works with industry analysts to gain insights associated with digital banking market and technology trends. She possesses over 30 years of experience in the financial services industry, working for a large regional financial institution and several financial service solutions providers in the U.S. where her experience traversed product development, business/partner management, project management and information delivery solutions.