Jack Henry and Corporate Responsibility
Committed to Doing the Right Thing Since 1976Sustainability Report
Jack Henry & Associates, Inc.® was founded in 1976 with the guiding principles of do the right thing, do whatever it takes, and have fun. We endeavor to empower our associates, communities, and business to prosper while respecting the Earth's resources we share. At Jack Henry, corporate responsibility refers to the incorporation of ethical elements such as public interest, public advocacy, and environmental concerns, into the planning of our business strategy and running of our organization. This approach to corporate responsibility comes alive in our commitment to:
Enabling our associates to engage in meaningful work they love
Providing innovative financial solutions to our clients to support responsible business decisions and keeping their own clients connected
Delivering a strong return on investment to our stockholders while maintaining long-term sustainability for our business model
Encouraging our communities to flourish by connecting people with technology
Pursuing environmentally-friendly practices to support a strong future for us all
Through our collective corporate responsibility efforts, we seek to maximize shareholder value while pursuing positive social and environmental outcomes, and good governance practices.
A Message from David Foss
Board Chair, President, and CEO
Sustainability has been, and will always be, an important part of Jack Henry’s culture and commitment to developing strong client relationships and sound technology. Our commitment enables our associates, clients, and communities to succeed – not just for today, but for tomorrow. Our Sustainability Report is our way of summarizing the standards and practices we’ve been dedicated to for more than 40 years.
We recognize that corporate responsibility is a journey and that we’ll never really “arrive.” However, we are committed to making progress over time and being transparent with the progress we make.
We exist in a world that is ever-changing, and we continually find ourselves adapting. Despite the changing times, one thing that remains constant is Jack Henry’s commitment to championing corporate responsibility and ensuring that the actions we take today benefit the world tomorrow. I am confident that together, we can face any challenge before us. I look forward to maturing our sustainability efforts by empowering our associates, communities, and business to prosper while respecting the environment we work in and the Earth’s resources we share. After all, doing the right thing is a key component of our culture.
Supported “Main Street” America
Because we viewed the U.S. Paycheck Protection Program (PPP) as an opportunity to help community-based financial institutions save “Main Street” America, we developed solutions to help these institutions strengthen relationships with small businesses. We helped people get the paychecks they needed and helped to keep businesses – and our economy – afloat during the coronavirus pandemic.
Enhanced Corporate Governance
In early 2020, we reviewed and updated our Corporate Governance Guidelines to ensure that we were transparent regarding the expectations of our Board of Directors (Board) and leadership team in key areas of corporate oversight.
Named Director of Corporate Responsibility
In August 2020, we named a Director of Corporate Responsibility, a role focused on advancing our corporate responsibility strategy and initiatives. We also conducted a materiality survey to identify our top priorities based on importance to Jack Henry, determined by both internal respondents and external peer benchmarks.
Established Scope 1 & 2 Greenhouse Gas (GHG) Emissions Baseline
As part of our environmental risk management strategy and commitment to environmental stewardship, Jack Henry engaged a third-party consultant to conduct a Scope 1 and 2 Greenhouse Gas (GHG) inventory.
Assessed Environmental Compliance
Over the last several years, we consolidated our data centers into two primary locations. In 2020, we assessed our environmental compliance obligations at our primary data centers in Allen, Texas, and Branson, Missouri, in support of our commitment to environmental stewardship.
Recognized as “Best Place to Work”
We have been consistently recognized in various areas where we employ associates as a “best place to work.” We have continued that focus on our teams through expanded Diversity and Inclusion (D&I) programs, enhanced benefit programs, and support for five unique Business Innovation Groups (BIGs).
Joined CEO Action for Diversity & Inclusion
In late 2020, David Foss, Board Chair, President, and CEO, joined the CEO Action for Diversity & Inclusion – a movement of more over a thousand CEOs and presidents committed to supporting a more inclusive workplace for not only our associates, but also the communities in which we all live.
Strengthened Stockholders’ Rights
Also this year, to strengthen our stockholders’ rights our Board recommended, and our stockholders approved, an amendment to our Certificate of Incorporation to require only a simple majority, rather than a supermajority, to approve an acquisition of Jack Henry by another person or entity.
Ask our associates, "Why Jack Henry?" and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong throughout our 45 years of service, and we credit our dedicated associates for our success.Read Our Sustainability Report
From day one to an associate’s last day with Jack Henry we are dedicated to:
A commitment to an ethical workspace and to human rights.
Building intentionally diverse, equitable, and inclusive work culture.
Connecting our associates to peers, their work, and the organization.
Promoting a focus on wellness and self-development.
Establishing and growing a network of Business Innovation Groups who help address real business challenges.
Recognizing our associates through a core values-based award program.
Our Customer Experience Program is committed to providing value to our customers through the delivery of our brand promise: partnership, openness, and customer-centricity. We strive to understand our customers’ business strategies and requirements when they decide to purchase our products and services.
At the heart of our Customer Experience Program is the “voice of the customer,” which allows us to listen, understand, act, improve, and adjust to the evolving needs of our customers.Read Our Sustainability Report
The “voice of the customer,” allows us to listen, understand, act, improve, and adjust to the evolving needs of our customers.
Jack Henry is managed under the direction of the Board. The Board is the primary driver of corporate governance and sets high standards for our associates, officers, and directors.
The Board and Governance Committee have oversight responsibility for matters related to ESG issues, while the executive leadership team is held accountable for compliance through their lines of business.Read Our Sustainability Report
Our belief that business can be a force for good is aligned with the Statement on the Purpose of the Corporation, developed in August 2019 at the Business Roundtable, and signed by CEOs who are committed to leading their companies to the benefit of all stakeholders. Jack Henry understands the importance of considering all our stakeholders when pursuing our business goals, and there are notable examples of Jack Henry doing good in the communities in which we operate.Read Our Sustainability Report
We believe business can be a force for good.
We recognize that environmental stewardship is an ongoing journey, and at Jack Henry, we pledge to pursue environmentally friendly practices to support a strong future for us all. We are committed to operating and maintaining our offices and data centers in a manner that protects human health and the environment. Jack Henry is improving our sustainable practices through in-depth data analysis and developing innovative solutions to reduce our environmental impact. An employee-led Business Innovation Group launched this year with a focus on accelerating Jack Henry’s environmental stewardship efforts.Read Our Sustainability Report
Our belief that business can be a force for good is aligned with the Statement on the Purpose of the Corporation, developed in August 2019 at the Business Roundtable, and signed by CEOs who are committed to leading their companies to the benefit of all stakeholders. Jack Henry understands the importance of considering all our stakeholders when pursuing our business goals, and there are notable examples of Jack Henry doing good in the communities in which we operate.Contact Us
“Jack Henry was founded on principles of integrity, trust, and doing the right thing. Not just when it’s convenient, but through every facet of the relationships we cultivate, the communities we serve, and the environment in which we all live.”Tara Brown
Director of Corporate Responsibility