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Preparing Customers for User Interface Updates

Posted by Jennie Ebbing

Dec 16, 2015 4:35:02 PM

I don’t know about you, but I go on auto-pilot when I’m in a place that I visit regularly. A good example is my local grocery store. I go there with a list of things that I need, and I usually know just where to find them. Sure, the store is showing its age, and maybe the bakery doesn’t offer much, but it’s my store! I’m used to it – both its good and bad attributes. This past weekend my world was rocked because they closed the old store and opened a new and improved superstore! I’m sure everything I need is in the new place, but how the heck will I find it?

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Topics: Websites, Customer Experience

The Financial Institution Website: Where Community Meets Cyber Crime?

Posted by Jennifer Roland-Vlach

Aug 11, 2015 9:29:04 AM


I have developed a bit of a habit over the years in my role as a Compliance Analyst: I like to regularly check out my FI client’s website.  I have found that it gives me a great visual representation of what that institution is all about. This helps me understand the FI’s products/services, business culture, and face to the community. I also like to check for staff pictures on the chance that I can put a face with a name for the particular employee that I am working with on IT regulatory compliance and risk management efforts.

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Topics: Websites, Cybersecurity

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