JHA_HeaderImage_Blog_v2.png

Terry Randall, Laura Reece, Emily Gafford, Nathaniel Kincy and Danielle Shearer

Recent Posts

Four Pillars of a Strong Response to User Accessibility Needs (Part 3)

Posted by Terry Randall, Laura Reece, Emily Gafford, Nathaniel Kincy and Danielle Shearer

Apr 19, 2017 11:30:00 AM

In part one, began our three part series on user accessibility by discussing the Design and Construction stages of your site and attempted to convey the importance of a trusted partner who will be handling those critical foundational steps. In part two we talked about the actual content going on your site and hopefully gave you some tips on how to deliver your message in a way that all users can appreciate.

Today in the final installment, we’re shifting our focus to the last two pillars: Testing and Feedback Loop.

Read More

Topics: Websites, Customer Experience

Four Pillars of a Strong Response to User Accessibility Needs (Part 2)

Posted by Terry Randall, Laura Reece, Emily Gafford, Nathaniel Kincy and Danielle Shearer

Apr 12, 2017 11:15:00 AM

Last week we began our three part series on user accessibility by discussing the Design and Construction of your site. The primary takeaway is that you are very likely to be extremely dependent upon your vendor to help you make great decisions that give you the best blend of aesthetics and user accessibility. There are a lot of great folks out there. Find someone you TRUST, someone who has exhibited the subject matter expertise to do the job. Today our focus shifts to an area in which you, as the owner of the website, can have a great deal of control - the content that goes onto your site.

Read More

Topics: Websites, Customer Experience

Four Pillars of a Strong Response to User Accessibility Needs (Part 1)

Posted by Terry Randall, Laura Reece, Emily Gafford, Nathaniel Kincy and Danielle Shearer

Apr 5, 2017 11:30:00 AM

Financial institutions (FIs) and their vendors/partners are currently caught up in what can certainly feel like a tidal wave of activity regarding user accessibility, specifically access to FI websites. Seemingly every day a new article or blog-type post is being written <blush> trying to inform us, direct us, chastise us, or sell us a product to help us. Based on the research our team has completed, and the lessons learned that we now have under our belt as we work through this evolving issue, I wanted to share what we have come to believe are the four pillars to be addressed in order to pursue an excellent experience for ALL consumers of the digital channel. 

Read More

Topics: Websites, Customer Experience

Subscribe to Email Updates

Untitled Document Untitled Document