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Susan Griffin

Susan is Strategic Initiatives Analyst with Jack Henry & Associates’ (JHA) Strategic Initiatives Group (SIG) covering banking core systems and lending. She joined JHA in 2003 with over 15 years of experience in the financial technology industry. SIG provides an independent perspective of the banking and payments industry to JHA management. Susan’s experience in the banking industry has focused on banking core systems, retail delivery products for branch automation, as well as lending solutions for financial institutions. Prior to working in the financial systems industry, Susan spent 13 years directly working for banks in retail bank branch services, consumer lending, and commercial lending.

Recent Posts

Why Financial Institutions Shouldn't Ignore Marketing Lenders

Posted by Susan Griffin

Dec 30, 2016 9:15:00 AM

The following is an excerpt from Susan Griffin’s full article.

Traditional financial institutions (FIs) such as banks and credit unions have been challenged by new entrants into the lending market from as far back as the early 1900s when finance companies, like Household Finance, introduced an alternative way for consumers to borrow money. Fast-forward a hundred years, and FIs are still faced with “disruptors” looking to serve the consumer and business markets by fundamentally changing the way borrowers seek out and apply for loans. Whether you call them “fintechs” or “marketplace lenders,” they are making their mark on traditional lending.

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Topics: Commercial Lending

The Power of (Core) Evolution

Posted by Susan Griffin

Sep 7, 2016 10:00:00 AM

Most of the banks in the U.S. market are utilizing core banking systems that were originally developed in the mid-to-late 1980’s. So it is no surprise to see a lot of mention in industry news and blogs these days regarding “core modernization” or “core transformation.” Another term that is probably more applicable is “core evolution.”

Core banking systems today are commonly being referred to as “legacy systems,” insinuating they are well past their prime and painted as irrelevant in today’s market. That’s not entirely true. In many regards, they have been transformed or modernized over time…they have evolved.

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Topics: Financial Services Industry

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