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Milton King

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The Art of Hosting

Posted by Milton King

Sep 1, 2015 9:50:52 AM

 

Now before you start worrying that you inadvertently stumbled on to Home&Garden.com instead of Strategically Speaking, let me explain the title.  In the life of every organization it has to make the decision on which functions need to be managed internally (in-house) versus those that can be contracted through someone else who specializes in that function (hosted).

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Topics: Information Technology

Consumer, Do We Really Know You?

Posted by Milton King

Aug 28, 2015 4:18:19 PM

 

I was having breakfast with some friends recently, when I noticed something odd about the conversation.  None of them were talking about their banking institution.  Nor did someone breakout their new banking app and share it with everyone else at the table.  Clearly these people were not “in the business”.

Because I have been around the banking industry for so long, I decided to test the market.  I smoothly inserted the question, “who do you bank with?”  Once I got their answers, I asked “why ____?”  To a guy who is in the business, their answers were very low-tech.  The top three answers were as follows:

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Topics: Relationship Management, Customer Experience

Today's Teller - Brains? Brawn? Or Both?

Posted by Milton King

Jul 30, 2015 1:54:00 PM


Any of you that have read my postings before know that I like to look at the history of a subject before exploring it.  When exploring the history of what we know as the teller (derived from the old English word meaning to count), I was surprised that this role dates all the way back to late 14th and early 15th century Italy.  To my further surprise, with adjustments for technology, the basic responsibilities were the same in 1413 as they are in 2013.

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Topics: Channel Strategy

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