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Katie Bennett

Katie Bennett is technical writer with the Jack Henry and Associates' Enterprise Content Services department, which provides software documentation and other content for JHA product teams. After graduating with a master's degree in writing, she joined JHA in 2014 and has been working with the Banno product team to provide documentation for their mobile and enterprise products ever since. When she isn't creating documentation, she enjoys reading, writing fiction, and spending time with her husband and son.

Recent Posts

Move Over, Mr. Robot: 4 Tips to Humanize Your Communication Strategy

Posted by Katie Bennett

Nov 22, 2017 8:01:00 AM

Your financial institution communicates to your constituents every day through the written word, whether it’s through the copy on websites, sales materials, internal documents, or emails. You know what the words are saying literally, but is your tone helping or detracting from that message?

Whether you’re writing an email to a coworker, a memo, or a sales brochure, your words are saying more than what appears on the surface. Tone adds to the subtext of a document and, if used poorly, can make it sound less human-centered and more like your institution is a machine.

If you’re worried that your default tone is as cold as metal, consider trying one of these techniques to sound friendlier.

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Topics: Customer Experience

Help Me Out: 4 Ideas for Leveraging Help Documentation

Posted by Katie Bennett

Aug 2, 2017 12:00:00 PM

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Topics: Financial Services Industry, Customer Experience

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Recent Posts