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Deborah Matthews Phillips

As the Managing Director of Payment Strategy at Jack Henry & Associates, Deborah Phillips, AAP combines her expertise in payments industry issues, compliance, marketplace intelligence, product management and marketing to drive strategy and innovation. Deborah was the visionary behind SmartSight®, an interactive business intelligence tool designed to help financial institutions mitigate risk. This innovative solution was the 2013 recipient of NACHA’s prestigious Kevin O’Brien ACH Quality Award. Deborah has been actively involved in various industry councils, including serving as Chair of the NACHA Internet Council, and is currently a member of the Payment Innovation Alliance Advisory Committee for Consumer Payments. Deborah’s long history of involvement with the Internet Council includes leading the WEB/TEL workgroup and serving as the Marketing and Communications Committee Coordinator. She also previously served on the NACHA Electronic Check Council steering committee as Co-chair of ECC’s Communications Workgroup. She served as a member of NACHA’s Communications and Marketing Advisory Group. Deborah has contributed to advancing the ACH industry through a variety of industry initiatives, such as NACHA's Payments Conference Planning Committee, NACHA's Marketing Management Group, and by serving as Vice-Chair of the Payments Executives Forum's Marketing committee and participating on the American Payroll Association's ACH Advisory Committee. Deborah is Jack Henry & Associates’ delegate to the Federal Reserve Bank’s Faster Payments Task Force. Deborah is a recognized speaker, presenting at national and regional venues and is a frequent contributor to a wide variety of magazines and trade publications. She earned the prestigious AAP (Accredited ACH Professional) designation in 2001. Deborah holds a degree in Communications from Northwestern University, and earned executive certificates from Cornell University and University of Southern California.

Recent Posts

Urgent Advice: Leverage Payments to Win Digitally-Dependent Customers - Part 2

Posted by Deborah Matthews Phillips

Feb 1, 2017 11:30:00 AM

If you recall last week’s blog post, the impact of this digital dependency has been indelible on our industry. For at least half of consumers, technology is a key factor in selecting their financial institution. More than half say mobile banking will change the way they bank in the future. But how will this impact your financial institution moving forward?

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Topics: Mobile Banking

Urgent Advice: Leverage Payments to Win Digitally-Dependent Customers - Part 1

Posted by Deborah Matthews Phillips

Jan 25, 2017 11:32:54 AM

An ice breaker question at a meeting I recently attended read, “What technology innovation has made the most impact on your life?” Not surprisingly, a large majority of people held up their smartphone. Even though it was only ten years ago when Apple unleashed the iPhone, in the fast-paced world of technology, ten years feels like a lifetime. Most of us can’t imagine what our existence would be like without it.

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Topics: Mobile Banking

Are Intelligent Assistants Smart Enough Yet?

Posted by Deborah Matthews Phillips

Aug 17, 2016 10:00:00 AM

Twenty-three years ago, my 7 year old daughter was given a homework assignment to write about something she would like to invent. I was so proud of her idea – she called it “Speak it and see it.” The concept was a simple speech recognition tool where a user could dictate into a microphone and the words would appear on the computer. The fact that she received only a “B” demonstrates how far-fetched this idea must have seemed at the time.

Fast forward to 2016. There is an exciting evolution at the intersection of natural language processing, artificial intelligence and connected devices. Intelligent personal assistants like Amazon’s Alexa®, Apple’s Siri®, Microsoft’s Cortana®, VIV, Hound and Google Assistant promise to change the way we manage our lives. Gartner explains, “An autonomous agent becomes the main user interface. Instead of interacting with menus, forms and buttons on a smartphone, the user speaks to an app, which is really an intelligent agent. These intelligent agents may be associated with an individual app or act across multiple apps.”

Intriguing for sure, but are they the next big thing?

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Topics: Customer Experience, Mobile Banking

Looking Through the Crystal Ball: My 2016 Payments Predictions

Posted by Deborah Matthews Phillips

Feb 10, 2016 10:00:00 AM

Overall, I predict 2016 will offer few revolutionary moments in payments; rather, we will see evolutionary progress in a number of key areas, such as faster payments, regulation, security and digital commerce. For the most part, financial institution investments in IT for innovation and exploratory initiatives will be on hold to investments that improve the customer experience, digital channels, regulatory mandates and risk management.

Here are some key things to watch for in 2016:

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Topics: Payments

Walking a Financial Tightrope (Without a Safety Net)

Posted by Deborah Matthews Phillips

Aug 19, 2015 1:36:00 PM


I recently visited the community bank down the street.  While waiting on the branch employee to generate my paperwork, I noticed information on her desk about rates and the required minimums to open accounts.  I asked her about the $100 minimum to open a savings account, which also came with a $5 monthly fee.  “Do many people open savings accounts with those conditions?”

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Topics: Financial Services Industry, Customer Experience

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