All Rivers Lead to the Sea
Mobile Banking Trends Continuing to Rise
Defining the Digital Generation
Gift-Worthy Tech Mom Will Love for Mother's Day
FinTech vs. BigTech and What Community FIs Should Know
Banking on Budget: Why You Should Integrate a Personal Finance Management Tool
Playing with Giants – How to Compete with the "Bank of Amazon"
Saving Your Data Means Saving Your Customers
Why FIs Should Swipe Right for Fintechs
Fun Sailing Terms that Also Apply to Financial Services
So Long, Farewell Signatures
Steps and Missteps (And How to Effectively Refine Your AML Program)
Commercial Lending Officers: A New Endangered Species?
The Final Four – Developing Your Winning Strategy for New Technology
4 Tactics to Unleash the Digital Survivalist in You
Customer Journey Mapping Explained in Journey’s Hit Songs
Closing the Loop as Our Commercial Lending Suite Evolves
Using Stories in Business Presentations
Are You CECL Compliance Ready?
The Timely Death of End-to-End
The Face of the Future?
The Future of AML and Fraud Detection and Prevention = Advanced Analytics
Taming the Monster on Your Desk
The Tea Leaves Have Spoken - Making the case for more robust commercial loan growth in 2018
Now Trending: The “Skinny Jeans” of Fintech for 2018
New Year, New Payment Strategy? 5 Top Trends to Add to Your Payments Resolutions This Year
Pay No Attention to That Credit Officer Behind the Curtain
The Data Sharing Dilemma – Opportunity or Threat?
Fintech and Payments Trends to Watch in 2018
The Future of Commercial Loan Underwriting Has Arrived!
Lockbox / Remittance Pro Forma
Give Me My Screen Time
Top 5 Commercial Lending Posts of 2017 – Part 2
Reputational Risk: Better to Learn From Others
Securing Your Personal Information Online
The Four Pillars of Relationship Management
Big Data, Advanced Analytics, and Your FI
Observations from the 2017 Atlantic Hurricane Season
The Six Ps for Success in Selling
The Four Elements of a Successful Presentation Opening
Move Over, Mr. Robot: 4 Tips to Humanize Your Communication Strategy
Integrated Portfolio Management Strategies Allow Credit ACE to Shine
5 Emerging Game Changers in Commercial Credit Risk Management
The Next Wave of FinTech: Portfolio Management
4 Steps Community Financial Institutions Can Take to Compete with Online Lenders
Capturing the Emerging Businesses Market by Achieving 0 to 60 with Record Results
5 Things You Need to Know About CECL
It's Time to RATE the Effectiveness of Your Small Business Lending Process
Demolition Man: 1990s Pop Culture Vision of the Future, Realized
Real Face Time: Conferences Deliver What Devices Can’t
Are You Ready for Real-Time Banking?
Surviving the 'Wheel of Death' – 5 Critical Steps for Crafting a Data Integration Strategy
The Future of Security Biometrics: You Knew Me at “Hello”
The Next Wave of Fintech: Software as a Strategy
The Biggest Misconception of Real-Time Payments
Loan Origination is No Longer Enough
Help Me Out: 4 Ideas for Leveraging Help Documentation
Top 5 Commercial Lending Posts of 2017
Summer Recap: The Top 5 Strategically Speaking Posts So Far!
Research: What We Don’t Know WILL Hurt Us!
The Evolution of Small Business Lending – Online and Mobile
6 Questions to Consider When Performing a Data Conversion
M Is for Machine Learning - Not Magic
Is This the Age of De Novos?
Why Banks Should Care More about Small-to-Midsize Businesses
2 Big Changes That Will Impact Your Vendor Management
Card-Not-Present Fraud: How to Save Consumers from Themselves
Healthcare Lending… Thinking Beyond the Doctor’s Office
Why Banks and Credit Unions Should Stop with the Shenanigans and Focus on Creating Content that Matters
5 Signs that Your Disaster Recovery Program Is In Trouble
Digital Marketing Trends: A Primer for Financial Brands
To Pay Or Not to Pay… And Then What?
Mining the Most Valuable Commodity in the World
The Bank – Business Disconnect ... What is Your Application Process Saying to Borrowers?
How to Build Rapport with Your Customers
Loan by Robot?
Unraveling the Mysterious Risk of Healthcare Lending
The Interconnected Future of Open Banking
Frictionless Payments: The Never-Ending Pursuit
Not All Lines of Credit Are Created Equal
Four Pillars of a Strong Response to User Accessibility Needs (Part 3)
Four Pillars of a Strong Response to User Accessibility Needs (Part 2)
The 20th Anniversary of “The Five Keys to Accounts Receivable Financing”
Four Pillars of a Strong Response to User Accessibility Needs (Part 1)
The Next Generation of Frictionless Payments
FinTech “Space Race” to Build a Fully-Integrated Commercial Lending Platform
Four Things Product Teams Can Learn from Archery
6 Tips For Planning Stress Free Data Conversions
Develop a Strategy to Nurture Your Small Business Loan Declines
It’s Time for Bed
Question: When Does “It” End? Answer: “It” Doesn’t.
It's Time to Meet Businesses Where They Live ... Online
How to Email an Executive: Six Tips from Senior Management
You Failed Your Disaster Recovery Test! Now What?
“The Long and Winding Road” of Commercial Lending
Higher Rates = Happy Days?
Urgent Advice: Leverage Payments to Win Digitally-Dependent Customers - Part 2
CECL Requirements…Our Modern-Day Y2K?
Urgent Advice: Leverage Payments to Win Digitally-Dependent Customers - Part 1
The Value in FinTech Conferences
The Five Most Meaningful Impacts of Lending Efficiency
Do You Make These PowerPoint Mistakes in Your Presentations?
The New Reality of Incident Response Plans
Why Financial Institutions Shouldn't Ignore Marketing Lenders
People, Process, Product: What if “the Profit” Paid a Visit to Your Bank?
The Top 5 Strategically Speaking Posts of 2016
Ditch the Map!…Navigating a Changing Portfolio
Work Smarter - Not Harder
3 Ways Credit Unions Can Make Their MBL Troubles All but Disappear
Commercial Lending in the Coming Year – Trends to Watch
Storing Data in a Mountain… So What?
Recap: 3 Core Blog Posts for Your Thanksgiving Holiday
The Benefits of Early CECL Adoption
Stand Pat and Starve. Diversify and Thrive.
Ubiquity Is Key!
Helping Create Small Businesses that Thrive...Advice from a Sales Manager
Healthcare Law – An Introduction for Financial Institutions
Are You Pitching the Right Remote Deposit Products to Small Businesses?
Four Keys to a Superior Online Lending Experience
D Is for Data Is for Decision
Security in the Financial Services Industry
5 Key Drivers of Website Traffic
Identifying Gaps in your Cyber Resilience Strategy
Improving Your Institution’s Readiness and Your Next IT Exam Results with One Simple Strategy
Data Integration Key to Successful CECL Compliance Strategy
The Right Inputs
Do You Need a Professional Brand?
Partner with Alternative Lenders … Why Would I Want to Do That?
The Power of (Core) Evolution
The Trust Equation
Apply Now - Commercial Lending in the 21st Century
The FinTech My Children Will Inherit
Are Intelligent Assistants Smart Enough Yet?
What Your Loan Pipeline Is Telling You
Using Information to Effectively Engage With Clients
Living Core Philosophies, Not Just Meaningless Platitudes
How Your Bank Can Stand Out On Social Media
How Information Technology Helps Create Credit ACE’s Within Your Institution
6 Steps for Faster Underwriting
The Vanishing Core
How Can I Improve My Incident Response Plan?
Blockchain and Innovation: Now and When?
The Payment Interfaces of the Future
The Proof is in the Partnership
Am I Really Expected to Remember My Password - N@mE61520?
Forget About Your Disaster Recovery Plan; Validate Your Disaster Recovery Strategy
In Branch vs. Out of Branch – Can’t We Give Peace a Chance?
How to Focus Your Product Strategy & Measure Success
The HR Petri Dish
Who’s Afraid of Apple Pay?
Banking Better Than Before – Part 3: “Modern” History & the Bank’s “20th Century” Update
The Differences Between Product Features & Smart Products
U.S. EMV Migration… Not What You Expected?
Meet The Product Manager: A Behind the Scenes Impresario of Software
Millennials, or Generation Y-Not
How To Create Commercial Customer Loyalty
Let's Check on Checks (A Traditional Item Processing Refresher)
What is the Internet of Things?
How Enterprise Software Can Attract Millennials and Impact Your Company Culture
Here We Go Again: How the Fed's Problem Becomes YOUR Problem
"What Do We Do With IT?" - Why Execs and IT Must Be on the Same Page
Looking Through the Crystal Ball: My 2016 Payments Predictions
Help Yourself by Helping Your Business Customers Manage Their Cash Flow!
The Recent Fed Tightening: How Much Will Banks Really Benefit?
New Year, New Changes to Digital Banking
16 Ways to Grow Your C&I Portfolio in 2016
Mobile Wallet Options for Issuers…In One Infographic
Preparing Customers for User Interface Updates
Net Interest Margin in a Rising Interest Rate Environment
Betting the Bank on Your IT Experts
The Art of Hosting
How to Perform an Acquisition without Losing Your Legacy
Data, Data, Everywhere
Compliance, the Missing Piece to a Managed IT Service Puzzle
Navigating Your Way through the Cloud
IT Infrastructure Reporting – Do You Have a Winning Game Plan?
Avoiding the IT Systems Cliff
How To Convert Data Without “Breaking the Bank”
Candidate for the Endangered Species List ? The Loyal Business Customer
Mobile Banking - Big Business in Your Small Business
What Are Your Keys To Successful Business Development in 2014?
Key Client Identification and Retention
Four Small Business Lending Trends to Watch
Get a Head Start with Education on Pending Social Media Guidance
So you've launched a Mobile Banking App, are you ready for a Behavior Change?
Consumer, Do We Really Know You?
How to Grow Existing Client Relationships
Calculating Customer Relationship Management ROI
Let Me Tell You Why I'm Leaving
How We Build Products to Improve User Experience
Pull the String on Your Client Relationship Management Strategy
How to Fight a Decreasing NIM in Your Financial Institution
How Does Customer Profitability Increase Our ROE?
Five Common (and Costly) Loan and Deposit Pricing Errors
Top 5 Questions to Ask Before Changing Your Branch Structure
How Many Branches are too Many?
Same Day, Different Solutions?
Blind Spots in Banking: Fraud, Branches & the Brains of Gen Y
Who's Putting on Payments?
Cash Payments: Not Just for the Underbanked
Faster Payments Brought to You by the Me Generation
Apple Pay! Now What?
Mobile Remote Deposit Capture: As Good As It Gets?
Gen Y Needs Your Financial Institution?But Without the Institution Part
Mobile Remote Disruption: Preempting Defection
3 Trends to Watch in 2014: Debit Decelerates, Prepaid Unhinges & Low Energy Explodes
The Ever Evolving World of Mobile Banking
The Do's and Don'ts of Online Bill Pay
Paradox in Payments: Fees, Fraud & Fragmentation
How to Win the Mobile Wars: Nudging NOT to Buy
Prepaid Cards - the Benefits to Small Businesses
Internet Banking to Mobile Banking … and Somewhere in Between
Debit 2.0: Surprisingly Good News? ... for Exempt Issuers
Camouflage: Your Best Prospects Are Disguised as Customers
Babies, Toothbrushes & Chinese Bank Accounts: An Update on Mobile Banking & Payments
The Truth about Santa and Remote Deposit Fraud Risk
Fed’s Final Rule on Durbin: the Good, the Bad & the Utterly Unknown
Business is About People (and Their Data)
6 Tips for Shipping Data Securely
Developing an Information Security Wellness Program for your Financial Institution
2015 – The Return of Optimism
I’ve Got People
The “Art” of the Partnership
Peace in Government, Good Will to Bankers
Cash and eCommerce: Can They Coexist?
Walking a Financial Tightrope (Without a Safety Net)
Better Tools, Better Bankers
Why FinTech is Cool…
April 2014: A Busy Month for Fraud Alerts!
Making the Case for Bill Pay
Big Trouble in Little Data
Social Engineering, Phishing, Vishing: 3 Common Elements & How to Combat Them
The Beginning of a New Era?
Incident Response Plans & Vendor Mgmt: Lost in the Cybersecurity Mix
The Four C’s - Cybersecurity, C-Suite, Clarity, and Collaboration
Humans Can’t Do Passwords: 3 Tips to Help FIs and Homo Sapiens
Keeping the Holiday Bright and Online Banking Fraud Free
The Financial Institution Website: Where Community Meets Cyber Crime?
When It Comes to Security, Helping Business Is Your Business
April 2014: A Busy Month for Fraud Alerts and Cybersecurity!
NIST Cybersecurity Framework Standards
The Customer Awareness and Education Disconnect
Building Collaborative Software
Gamification: a Game Changer for Customer Engagement Strategies
For Customers, UX = XOXO
Relationship building: Today it’s all about retention.
Growth in Asset Based Lending Calls for a Return to Fundamentals..
Online Lending: Time to Get in the Game
Young Lenders and the Groundhog Syndrome
6 Steps for Loan Officer Success in 2015
The Future of Patient Payments in Healthcare
Navigating the Murky Waters of Alternative Lending
Lending Officer Pain Points
Healthcare Market: Are We Missing the Target?
Commercial & Industrial Loans: The Stuff Dreams Are Made Of
From Transactional to Relational – Community Banking Realized
How Mobile Remote Deposit Found Its Mojo
The $14B Blog Post: Restoring Hits to Fee Income…and Then Some
Mobile Security: Are We Square?
FM for the FI is Here!
In Mobile, Experience Dictates Expectation and Usability Reigns Supreme
How to Educate, Engage and Retain Your Customers
4 Ways to Connect with your Customers through Email Marketing
5 Tips to Increase Your Mobile Banking Adoption
Get Social with your Institution
How to Market to Millennials: Tips You Can Use
It’s Spring: Time to Grow Your Online Bill Pay
Growth in the Trucking Sector Translates to New Opportunities for Your Institution
Financing in Healthcare; the Patient Pay Effect
Jack Henry & Associates to Deliver Best-in-Class Solution to Mobilize Bank Branches with Surface Pro 3
Branch Banking from Anywhere
"Omni Channel” vs “Best of Breed”
The Non-Traditional Bank
ATMs & Mobile Devices – a Game Changer for Person-to-Person Payments
Today's Teller - Brains? Brawn? Or Both?
Lockbox Services At-A-Glance
Lockbox…If not you, then who?
What the Movie Industry Taught me about Merchant Processing Services
Distributive Lockbox – Moving Merchants into your Processing Cloud
Back Office Spring Cleaning - A Little Organization Goes a Long Way
Pricing Strategy Segmentation and its Impact on Portfolio Profitability
A Better Way to Price Loans and Establish Deposit Rates
Banking Better Than Before
The Continuing Evolution of Your IT Infrastructure
Patch Management 101
Biometric Technology on the Rise for Authentication and Payments
The Endless Cybersecurity Summer
A Step by Step Guide to Business Continuity Planning
Best Practices for Building an Enterprise-Wide Electronic Channel Strategy
What Do You Mean, You’re Not Testing Your Incident Response Plan?
Top 10 Reasons to Send Speadsheets Back to the 80's
Subscribe to Email Updates
Financial Services Industry
Online Bill Pay
Small Business Market
Processes & Procedures
Get to know the Authors
Search this site
Share this Page
Recent Blog Posts