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Fintech and Payments Trends to Watch in 2018

Posted by Dave Foss

Jan 17, 2018 11:00:00 AM

Financial services have recently been in the national spotlight for everything from crypto currencies to data breaches – and a lot more in between. There is a shifting focus toward an enhanced customer experience, automation and security that has ushered in many new and interesting technologies. As the industry continues to keep pace with change and disruption, financial institutions must sift through the hype and pay attention to the most impactful and relevant technology movements in order to remain competitive. Below are some areas to watch in 2018.

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Topics: Financial Services Industry, Risk Mitigation, Lending

The Future of Commercial Loan Underwriting Has Arrived!

Posted by Debbie Gross

Jan 12, 2018 2:00:00 PM

 Commercial loan evolution

Build a better mousetrap and the world will beat a path to your door.” – Ralph Waldo Emerson

The underwriting process for commercial loans has been evolving slowly for more than 30 years. Yet, for most community-based institutions, the basic components have remained constant – until now. Study after study over the past five years has indicated that borrowers want the friendly, local decisions and customer service that community-based institutions are known for. At the same time, they are demanding faster decisions and more efficient credit application methods.

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Topics: Relationship Management, Commercial Lending

Lockbox / Remittance Pro Forma

Posted by Robert Hudecek

Jan 10, 2018 11:00:00 AM

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Dear V.P. of Electronic Banking:

I need your help. I just received a call from our third largest depositor asking if we can provide a remittance or lockbox OCR solution to process their monthly bills and needs an answer within the week.

Sincerely,
V.P. of Deposit Operations

If the above email is the least bit familiar to your organization, you are not alone. The need for operational improvement through software solutions has never been greater. From municipalities, to healthcare, to property management, to non-profit, most market segments who receive recurring payments are looking to provide greater service with existing staff and a trusted source for this solution.

Your answer to the above letter ought to be an enthusiastic, “Yes!” A financial institution can satisfy the depositor and deepen its relationship with a client like this. Also, rather than clients coming to you with a need, you can proactively make the case to likely prospects before they begin looking.

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Topics: Financial Services Industry, Payments

Give Me My Screen Time

Posted by Danny Payne

Jan 3, 2018 11:00:00 AM

From Gen X to baby boomers, everyone is inundated with screen time. If it isn’t “on-demand” television, it’s “on-demand” devices. Smart TVs, phones, tablets, computers … they’re all designed to provide us with a new level of screen time. And you can find them everywhere: coffee shops, airports, doctors’ offices. News agencies and studies across the U.S. are calling this a screen time epidemic.

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Topics: Marketing

Top 5 Commercial Lending Posts of 2017 – Part 2

Posted by Strategically Speaking

Dec 29, 2017 11:00:00 AM

As 2017 draws to a close, it’s a good time to look back, take stock of our progress … and perhaps catch up on a few things missed along the way. If, by chance, insightful commercial lending blog posts were among your missed opportunities, we submit this list of Strategically Speaking gems from the second half of the year for your consumption. Happy reading!

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Topics: Commercial Lending

Reputational Risk: Better to Learn From Others

Posted by Susan Griffin

Dec 27, 2017 11:00:00 AM

“A brand is what a business does, reputation is what people remember.”  Ted Rubin, Social Marketing Strategist & Motivational Speaker

I love including quotes in my blogs as they are simple, to the point, and promote thought. I also remember my mother, another great philosopher, telling me “It’s better to learn from the mistakes of others.” It’s not to say that mistakes won’t be made. After all, we’re human and a mistake is bound to creep up every now and then. The same holds true with businesses. Businesses are owned and managed by humans.  

But there is a difference between “a mistake” and “bad behavior.” Both create problems, and how you deal with them can either help or hinder the predicament. The biggest distinguishing factor to resolution is one’s character or the culture of a business. It can either complicate the issue or lead to atonement. Unfortunately, whether a mistake or bad behavior, the latter is very hard to achieve and will always border on reputational risk.

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Topics: Risk Management

Securing Your Personal Information Online

Posted by Brian Sneed

Dec 20, 2017 11:00:00 AM

We live in a time where most of the information and services we use in our day-to-day lives can be accessed online. Being able to handle day-to-day tasks online is quicker and more economical than having to get in your car, drive somewhere, and stand in line. For businesses, providing online access makes helping customers more efficient while providing many of the same services that are available in person. But with these online conveniences comes the need to have extra precautions when it comes to your data. Your data is out on the world wide web and potentially available for professional hackers to get a hold of it.

Companies with an online presence go to great lengths to protect your data. The time and effort that goes into security research increases each year. At the same time, websites and their infrastructures are getting more robust to provide the needed security in today’s world. Even if you use a site with state-of-the-art technology, as a consumer you can help better protect your data by understanding some of the potential threats and following some simple guidelines when it comes to password protection.

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Topics: Cybersecurity

The Four Pillars of Relationship Management

Posted by Patrick True

Dec 15, 2017 11:00:00 AM

Studies show it costs between five and ten times as much money to win a new customer as it does to retain an existing customer, leaving no doubt that client retention has significant benefits. At the center of any client retention effort is your relationship management strategy, which brings us to the "Four Pillars of Relationship Management." These pillars represent organizational processes you can focus on to enhance your client retention efforts, regardless of which loan product or service you are delivering.

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Topics: Commercial Lending

Big Data, Advanced Analytics, and Your FI

Posted by Tammy Bangs

Dec 13, 2017 11:00:00 AM

If you don’t understand “big data,” you’re not alone. I recently saw this quote:

“You happily give Facebook terabytes of structured data about yourself, content with the implicit tradeoff that Facebook is going to give you a social service that makes your life better.”- John Battelle, Founder of Wired Magazine

I think this just about describes it. Even if you’re not on the big data train, your information already is. How, you may ask? Well, unless you live off-the-grid in a yurt, you’ve probably done business of some kind online. Ever heard of Amazon?

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Topics: Analytics, Data

Observations from the 2017 Atlantic Hurricane Season

Posted by Eric Flick

Dec 6, 2017 11:00:00 AM

First and foremost, we at JHA know that many communities are still in recovery mode from the 2017 hurricane season, and that there is still a lot of hard work ahead. Our thoughts and well wishes remain with all of those impacted.

During hurricanes Harvey, Irma, and Maria, three key areas surfaced as points-of-interest: people, connectivity, and data.

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Topics: Processes & Procedures

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