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All Rivers Lead to the Sea

Posted by Patrick True

May 18, 2018 1:30:00 PM

 

While all rivers eventually lead to the sea, the route you choose makes all the difference to your passengers and crew.

While the fintech movement has been getting a lot of press in recent years, it is simply a continuation of decades of advancement in financial technology beginning in the early 1980s. While the rate of change may have increased, the process and the motives remain the same.

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Topics: Relationship Management, Customer Experience, Mobile Banking, fintech, banking, technology, user experience

Mobile Banking Trends Continuing to Rise

Posted by Hannah Day

May 16, 2018 11:00:00 AM

It’s no secret; mobile banking is a requirement for financial institutions (FIs) today. In 2017, we noticed a few key trends that set the stage for where we are today. These trends are; enhanced customer experience via the mobile device, new authentication methods, and big data.

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Topics: Customer Experience, Mobile Banking, Credit Unions, big data, banking, technology, user experience

Defining the Digital Generation

Posted by Rich Dambra

May 9, 2018 11:00:00 AM

In the cards and payments industry, the Digital Generation represents tech-savvy cardholders who are comfortable using a variety of devices and apps. They dominate consumer spending and are expected to continue to do so for decades.

So, who’s in the Digital Generation?

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Topics: Mobile Banking, digital survival, banking, Digital Generation, Baby Boomers, Millennials

Gift-Worthy Tech Mom Will Love for Mother's Day

Posted by Shannon Sickmon

May 4, 2018 11:47:00 AM

 Mother’s Day is just around the corner, so for this week’s blog, we want to take a break to celebrate Mom. We know that your role as a Commercial Lender is hectic, and you might not have time to shop.  Because we understand, we did the shopping for you! 

We rounded up a list of great tech gifts that will save Mom time, keep her stylish, and make sure she never misses an appointment. These five tech gadgets appeal to everyone, even those who aren’t tech-savvy.

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Topics: Commercial Lending, Lending, fintech, banking, technology, Mother's Day, gifts

FinTech vs. BigTech and What Community FIs Should Know

Posted by Jennifer Geis

May 2, 2018 11:00:00 AM

Fintechs emerge

There’s always been a lot of competition in the banking business. Big banks, community banks, credit unions and eventually online-only banks compete for market share, investor dollars, and  consumer trust. Back in the early 2000s, the notion of focused Fintechs emerged. PayPal was one of the first true Fintech firms. It received its first wave of funding in 1998 and later launched a mobile payment platform specifically for Palm Pilots and PDAs (personal digital assistants). Remember those? In addition to PayPal, other early Fintech players included Mint and Square. Mint created a personal finance management dashboard in 2006 and Square launched a mobile point-of-sale terminal in 2009.

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Topics: Credit Unions, fintech, banking, financial institution, API, bigtech

Banking on Budget: Why You Should Integrate a Personal Finance Management Tool

Posted by Molly Mantei

Apr 25, 2018 11:00:00 AM

Dear Financial Institutions,

How would you react if I walked into your bank or credit union and said, “I’d like to create a budget and track my spending in your online banking and mobile app. Can you help me get started?” Would you smile as you showed me where to access your personal finance management (PFM) tool, or would you dab at your beads of sweat as you explained that you don’t offer anything like that?

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Topics: Commercial Lending, Customer Experience, Mobile Banking, Online Bill Pay, Credit Unions, digital survival, banking, financial institution

Playing with Giants – How to Compete with the "Bank of Amazon"

Posted by Susan Griffin

Apr 20, 2018 11:50:00 AM

 

A buzz term we hear a lot these days is GAFA – an acronym for Google, Amazon, Facebook, and Apple. The expansion of services offered by these tech giants (and others) is considered one of the biggest threats facing the financial services market. For the sake of this blog, I’m going to pick on Amazon, since it seems to have successfully moved into the small business lending space. 

"We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient." Jeff Bezos, CEO, Amazon 

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Topics: Relationship Management, small business, digital survival, banking, financial institution, GAFA, Amazon

Saving Your Data Means Saving Your Customers

Posted by Eric Flick

Apr 18, 2018 11:00:00 AM

 

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Topics: Customer Experience, Cybersecurity, Business Continuity, Data Management, disaster recovery

Why FIs Should Swipe Right for Fintechs

Posted by Nicole Harper

Apr 11, 2018 11:00:00 AM

 

Swipe left (not interested), swipe right (interested). While it may not be as easy as a dating app to choose your next business partner, let’s explore a few reasons why traditional financial institution (FI) and fintech relationships may be a great match.

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Topics: fintech, banking, financial institution

Fun Sailing Terms that Also Apply to Financial Services

Posted by Patrick True

Apr 6, 2018 12:08:00 PM

 

 With the recent release of our whitepaper, “Smooth Sailing Through the Ideal Customer Experience,”  we began to wonder what other sailing terms might apply to the world of financial services. Many of these terms date back centuries and have survived changes to our English vernacular while being adapted for more general use. Maybe you’ve even recently heard some of these around your institution.

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Topics: Financial Services Industry, banking, financial institution, sailing

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